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Joe Machens Volkswagen
Columbia, MO
2,138 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,138 reviews
December 13, 2025
Extremely frustrating experience. My vehicle has been at the dealership for over a week with no clear ETA. After several days with no updates, I had to call multiple times only to rec My vehicle has been at the dealership for over a week with no clear ETA. After several days with no updates, I had to call multiple times only to receive inconsistent information about readiness and newly discovered issues. Promised callbacks did not happen. Despite the car being undrivable and in their possession, I was denied a goodwill loaner and could not reach finance when attempting to discuss options, my call went straight to voicemail. I escalated the issue to VW corporate simply to get basic communication and temporary transportation while waiting on parts. More
by Dmcx35
Employees Worked With
October 13, 2025
Jade she was ok to begin with but as soon as the sale was completed became very hateful. There was a warranty issue as the car is older. We found out after the purchase there was no extended warranty covera completed became very hateful. There was a warranty issue as the car is older. We found out after the purchase there was no extended warranty coverage available. We discussed this a few days later and was told "you should have gotten the extended warranty." Very shady overall. Will not ever come back as customer! More
by Bjkuhn1971
Verified CustomerSeptember 30, 2025
David was great to work with. We would recommend him to anyone buying a new vehicle. We would recommend him to anyone buying a new vehicle. More
by Rmiller
Employees Worked With
September 28, 2025
Good car, but the people did not want me to read the paperwork. Kinda annoying paperwork. Kinda annoying More
by njsimpson99
Employees Worked With
September 24, 2025
Robert was very kind, very helpful and knowledgeable, He tried very hard to please me. He was the nicest salesman I’ve ever had. He always wanted to make sure I was happy. I have bought a lot of cars. He tried very hard to please me. He was the nicest salesman I’ve ever had. He always wanted to make sure I was happy. I have bought a lot of cars. I would definitely refer him to family and friends. More
by shirleymichel7
Employees Worked With
August 23, 2025
As soon as he answered the phone, theParts guy made it obvious he had absolutely no desire to help me. Now ordering parts from an online parts house. obvious he had absolutely no desire to help me. Now ordering parts from an online parts house. More
by Last time I deal with them
Employees Worked With
Parts dept
August 22, 2025
The team thay worked with me in the purchase of the 2013 VW Routan have been great and will likely be the reason I return in (hopefully) a few years in need of a new car. VW Routan have been great and will likely be the reason I return in (hopefully) a few years in need of a new car. More
by MjrWoody08
Employees Worked With
Roney Stroud , Randall Price
August 21, 2025
Dave was great with follow through even when I gave up. He was a consummate professional. He was a consummate professional. More
by housejeh2
August 18, 2025
A complete joke. 8 days in and I have suspension issues on the front end, which I was told by a real auto shop not machens/jiffy lube. Shame on them. Asked them to br 8 days in and I have suspension issues on the front end, which I was told by a real auto shop not machens/jiffy lube. Shame on them. Asked them to bring in another vehicle over 10k and they told me it was sold but it wasn’t. No gas cap shame on them who even looks at that. Promised to deal with the recalls and has not. 1 key fob. More
by JAYHAWKBEN2007
