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Joe Basil Chevrolet

Depew, NY

4.1
560 Reviews

5111 Transit Road

Depew, NY

14043

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Showing 560 reviews

November 18, 2024

Great experience been dealing with basil for years. High integrity. Most importantly easy to deal with More

by Mercury
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman Justin. Sales manager Rob
November 10, 2024

I’ve worked with Mr Powell often. I’ll always ask to see him first. Honest, knowledgeable and exceptional customer interaction. More

by TeresaL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Powell , Jess BasilCars, Cassie Soucia
Nov 14, 2024 -

Joe Basil Chevrolet responded

Thank you for the great review!

November 04, 2024

Friendly atmosphere, spotless showroom, great personnel , large selection of vehicles great prices Great place to shop for your new car More

by melonhead718
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess BasilCars
Nov 06, 2024 -

Joe Basil Chevrolet responded

Thank you for the great review of our showroom and staff!

October 30, 2024

I have not drove it that much to tell you much about it but it’s a nice car but still a lot of money soon as you drive it off the lot you lost a lot. That’s all I can say. More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill did do a good job, Cassie Soucia
Oct 30, 2024 -

Joe Basil Chevrolet responded

Thank you for the 5 stars James! We hope you love the car!

October 10, 2024

Check your bill! Mine was wrong as they tried to overcharge me. This place is crap More

by Tdwny
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jess BasilCars, Cassie Soucia
Oct 11, 2024 -

Joe Basil Chevrolet responded

We are sorry about this mistake. We have let management know about your issue with the bill. Please reach out with more information so they can better resolve this at basilcares@joebasilchevrolet.com.

October 03, 2024

I bought a brand new 2024 Chevy Equinox in April of 2024. After a couple months I noticed the carpeting in the front were always wet. I took it to Joe Basil and there was mold under the weather tech floor ma More

by mmdalrymple
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jess BasilCars, Cassie Soucia
Oct 03, 2024 -

Joe Basil Chevrolet responded

We are so sorry that you had that unfortunate situation with your car. We have escalated your concerns to the management team and someone will be in touch. If you have other information that would be helpful to them please email basilcares@joebasilchevrolet.com

Oct 04, 2024 -

mmdalrymple responded

I have contacted the news, the attorney general, GM, and the corporate office of Chevrolet. I’m waiting to hear back because management at Joe Basil will do nothing and said they’re done talking to me. They told me to have an attorney contact their attorney.

Oct 04, 2024 -

mmdalrymple responded

I bought a mold test kit from Home Depot. There is still mold in the car.

September 29, 2024

Wonderful dealership, been dealing with them for decades. From sales to service and communications all employees are terrific. More

by lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett, Doug, Jake, Jay, Cassie Soucia
Sep 30, 2024 -

Joe Basil Chevrolet responded

Thank you for the great review and kind words!

September 25, 2024

We had an excellent salesman—Mike DeGeorge. Made it a great experience. We will Highly recommend. More

by mike
Recommend Dealer
Yes
Employees Worked With
Michael DeGeorge
Sep 30, 2024 -

Joe Basil Chevrolet responded

Thank you for the great review of Mike! So glad you had a great experience at Basil!

September 05, 2024

Good service. Kept me informed while servicing my vehicle. Nice waiting area. Friendly consultins.Got me in and out. More

by gerlachr988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess BasilCars, Cassie Soucia
Sep 05, 2024 -

Joe Basil Chevrolet responded

Thank you for the great review!

September 03, 2024

Drove a long way to look at a used truck that I found on the internet. Was extremely surprised that at what was supposed to be a quality dealer they would be trying to sell a $20,000+ truck that had rust b More

by dansmail26
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tyler - 4 - Not his fault at all.
Sep 03, 2024 -

Joe Basil Chevrolet responded

We are very sorry to hear about your poor experience. We have let the management team know about this and someone will be in touch.

Sep 03, 2024 -

dansmail26 responded

LOL - how will you respond - on here?

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