Joe Basil Chevrolet gave me one of the worst vehicle-buying experiences I've ever had. I purchased a used 2022 Toyota Highlander based on promises that were made during the sales process. During the test drive, the AC was blowing hot air. I pointed it out immediately and was assured it would be completely fixed before delivery. I also pointed out two chips in the windshield and was told those would be repaired as well. Neither promise was kept. The windshield chips were never repaired, and the AC problem was never actually fixed. It appears the system was simply recharged instead of properly diagnosed and repaired. I was also told the vehicle would receive new brakes and rotors all the way around as part of the purchase agreement. Later inspections raised serious questions about whether that work was ever performed because they were not new. When I requested documentation showing what repairs had been completed before the sale, my requests were repeatedly ignored. The vehicle was also delivered with an empty coolant reservoir, which immediately made me question how thoroughly it had been inspected and prepared before delivery. When I raised my concerns, the dealership scheduled an appointment and had me drive an hour there. I waited approximately three hours and then drove an hour home. After spending nearly half a day at the dealership, nothing was fixed and once again I was ignored asking for the paperwork for my records. I filed a complaint with the Better Business Bureau. Even after escalating the matter, the dealership's position was essentially that the repairs were my responsibility to pay for. The BBB made an improper response claiming it had “been over a year” which it in fact has not been a year nor over a year. I DO NOT RECOMMEND BUYING ANYTHING FROM THIS DEALERSHIP! Never rely on verbal assurances. Based on my experience, once the paperwork is signed, verbal promises will not be honored. YOU WILL BE STUCK WITH THEIR LEMON! 37,000 WASTED!

Very professional and courteous. Kind and considerate to elderly clients. Lots of people working hard at location on the weekend. Excellent friendly receptionist with good coffee on a Saturday morning. Thank you Basil Chevrolet!

Dan was excellent. Friendly. Not pushy. Detailed everything. His professional demeanor and personality are an asset to Joe Basil

Very knowledgeable and understood your financial situation to work out the best option. Receptionist was very pleasant.

Being a very large dealership they were very friendly and attentive to all my needs when purchasing my last two cars. I’m also happy with their service department which is run very efficiently and has always treated me with a friendly smile and fair pricing. They also send reminder texts for appointments which is a big help to me.

Professional Courteous Knowledgeable Patient 0ver Anxious Top Salesman in Ian Marke plus plus plus plus