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Jimmy Britt Chrysler Jeep Dodge RAM - Service Center

Statesboro, GA

4.3
736 Reviews

736 Reviews of Jimmy Britt Chrysler Jeep Dodge RAM - Service Center

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June 17, 2019

Stepping Up I had service done a little over a year ago on my Chrysler 300. I was recently informed that one of the services did not get completed and there was a More

by STUBBSLN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bunnie and Andy in the Service Department
June 17, 2019

Thank you for your excellent service I was pleasantly surprised when I picked up my truck after service was completed. My truck was washed and vacuumed. Thank you! Everyone was very p More

by CHARTER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember the name of the person I worked with.
June 17, 2019

Recall The staff was courteous and kept us updated on the status of our visit while we waited. The waiting area was child friendly and clean. More

by DBBRAZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
June 10, 2019

Service Having to make a complaint to cooperate shouldn’t be the way to get any service done. I’m still not thrilled about it. And everything still isn’t fix More

by KISHA.SMART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember the names
Jul 31, 2019 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

THanks for the review, Kisha. Apparently we did scratch your door and our Service Department did pay to have it fixed. Not the ideal thing to have happen but things do occasionally go wrong. When they do, we certainly acknowlege our part in it and do what we can to make it right. Thanks.

May 21, 2019

Convenience I've bought my last 3 vehicles from here and I've never had a problem in the service department. Top notch service delivered always! More

by ERICJORDAN80
Recommend Dealer
Yes
Employees Worked With
Jeff Broadwater
May 21, 2019

Good Service I was pleased with the service that I received during my visit. Got my oil changed and my car washed! Staff was friendly and courteous. More

by DIANEHARDEE
Recommend Dealer
Yes
Employees Worked With
Bunny
May 07, 2019

Oil change, tire rotation Great customer service, friendly,pleasant, kept me updated on the service, service was on time didn't have to wait half day as i have had at other car More

by MEFIELDS1152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunshine
April 25, 2019

Quick service They were quick to get my vehicle in and repaired over a weekend. Courteous and easy to work with. There is a dealer about 10 min from my house, which More

by ChninP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bunny, Sunshine
April 23, 2019

Bunnie was great! Service was just okay I was extremely pleased with my interactions with Bunnie. She was very helpful and friendly. However, my appointment was at 8:00 AM and I arrived on t More

by HEATHERNICOLE1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bunnie
April 22, 2019

engine light on/ still on Engine light on when I came in. They diagnosed it to be O2 sensors. They worked on it and charged $450 and engine light is still on. They looked at it More

by DFINCHJONES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bunny
Apr 22, 2019 -

Jimmy Britt Chrysler Jeep Dodge RAM responded

We respect our customers wishes when it comes to service and sales. When we have a customer stating they are a mechanic and don't want to pay the diagnosis fee we get it. So we honored the customers wishes to replace the O-2 sensors on the side he stated needed to be replaced. After replacing them, the check engine light was still on and after further diagnosis (which we did at no charge), it was the O-2 sensors on the other side that really needed to be replaced. We called the customer about the additional O-2 sensors and were given authorization to replace them as well. We realize and make every attempt to save our customers valuable time and money. In the future and to let all our customers know, we do charge a diagnosis fee but in most all cases do not charge for it if we are doing the repair. When the customer picked up the Jeep, the check engine light was off. If it is on now, please contact Andy at 912-871-7250 or Don at 912-400-0131. Thank you for your business and the review.

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