Jimmy Britt Chrysler Jeep Dodge RAM - Service Center

Went to get bolt fixed, job wasn't done and time wasn't righ I went to get a bolt fixed on my Jeep after having an oil leak repaired. I called on Tuesday of the previous week to see if the part was sent in and t I went to get a bolt fixed on my Jeep after having an oil leak repaired. I called on Tuesday of the previous week to see if the part was sent in and the customer service rep said it had not come in and that he would call when it did. It came in Friday, but I had to call the following Monday to check on the bolt delivery. He apologized for being busy and forgetting and we scheduled for 3pm on Tuesday to replace the bolt. I was told it would be a 30 min. job and I would be in and out. I went on Tuesday and was greeted and taken care of in a well manner, BUT after about 20 min. the customer service rep came in and explained that the tech told him it was a 2 hour job and that it couldn't be done. I asked if they had a loaner and he replied with that they did not due to just lending out the last one. I informed him that he would need to call me when he received a loaner i could use (because at this point I am not sure if this is a 30 min job, 2 hour job or a 2 day job) and we would schedule an appointment. I am not sure if the communication between the front desk and the shop is clear or if someone is taking/adding time on the "bolt fixing". either way it was a bit of a waste of time and gas. :( More

Oil leak fixed The customer service was really great. They were helpful in getting me a loaner car and on the road. Unfortunately because of short staffing they coul The customer service was really great. They were helpful in getting me a loaner car and on the road. Unfortunately because of short staffing they couldnt have my car fixed on time. Then when I picked up the car a bolt had been broken and I will have to go back to get the bolt fixed. More

Great Service DEpartment I am always impressed with the timely, courteous, and efficient manner in which the Service Department deals with my car repairs. They are also prett I am always impressed with the timely, courteous, and efficient manner in which the Service Department deals with my car repairs. They are also pretty accurate on how long they anticipate the repairs taking. More

Prompt and honest service. Came in for a oil change and tire rotation. My car was taken in immediately. When finished I was told tire rotation was not needed .Most places would Came in for a oil change and tire rotation. My car was taken in immediately. When finished I was told tire rotation was not needed .Most places would have charged for the job whether they did the job or not .Honesty and integrity rate high with me. More

Recall Performed as expected for a recall service. Had tires rotated. Best part of waiting for my vehicle to be serviced, was the lady I had a very pleasan Performed as expected for a recall service. Had tires rotated. Best part of waiting for my vehicle to be serviced, was the lady I had a very pleasant conversation with. More

Service Fast and helpful dropping my car off back at work. I do need to see if when they say top fluids off what that includes. I have no washer fluid after s Fast and helpful dropping my car off back at work. I do need to see if when they say top fluids off what that includes. I have no washer fluid after service 😒 More

Awesome service and personnel I have always got great service at Jimmy Britt Chrysler Jeep Dodge Ram. the personnel are professional and the service is always great. Not only do I have always got great service at Jimmy Britt Chrysler Jeep Dodge Ram. the personnel are professional and the service is always great. Not only do they keep my car in A-1 mechanical shape, but they let me know if there are other problems that need to be addressed. Their prices are competitive with other dealerships that I have used. I will recommend Jimmy Britt Chrysler Jeep Dodge Ram for everyone to check out and use. More

service of my car took car of my car change my tires all in a couple hours and stayed open after hours for me. that a great team effort took car of my car change my tires all in a couple hours and stayed open after hours for me. that a great team effort More

not happy dont do what you say you do we went for oil change and tire pressure to be checked and put right amount of air in tires we told them they was low on air they said they did the 23 we went for oil change and tire pressure to be checked and put right amount of air in tires we told them they was low on air they said they did the 23 point inspection but i dont think they did or pressure would have been right it was still the same when we got car back they didnt even mention that we need filters changed or anything and we had the car for over 15months so i think filters should be ready for replacing toyota gives you your inspection sheet each time you go for oil change the point is you only as good as your word and thats not to good right now More

Great Customer Care I had to sit at the dealership for quite a while waiting on them to complete my service. During that time, the service department employees checked on I had to sit at the dealership for quite a while waiting on them to complete my service. During that time, the service department employees checked on me several times. They continually apologized for the wait and tried to make my visit as pleasant as possible! More