Jimmy Britt Chrysler Jeep Dodge RAM - Service Center

When they finished the boil change I started to leave and had to return they did NOT reset the warning light, then they acted like it was a bother to fix the reset! had to return they did NOT reset the warning light, then they acted like it was a bother to fix the reset! More

Slow service with poor communication. Having to talk with someone when scheduling and appointment that is not located at the dealership is not the easiest way to handle things or schedule an appointment with someone when scheduling and appointment that is not located at the dealership is not the easiest way to handle things or schedule an appointment. More

when I picked up my vehicle i ask the service writer if they made sure the air pressure in the tires were correct. He assured me that it was. My wife drove the vehicle home and she did not know how to chec they made sure the air pressure in the tires were correct. He assured me that it was. My wife drove the vehicle home and she did not know how to check to see what the pressure was. when I got home I checked and 3 tires said 30lbs and one said 32. The panel on the door said they should be at 35lbs. I called the service guy and asked to speak to the service mgr and he transferred me to Keiths phone. I said I was trying to reach the service mgr and left my name and number but I never heard from anyone. so I guess they just put that on the ticket regardless. A little thing maybe to you but a big thing to me. More

Service department needs a lot of work over all. Communication, procrastination, and timeliness all need to be improved dramatically. Needs to be some follow through on service writes to communicate Communication, procrastination, and timeliness all need to be improved dramatically. Needs to be some follow through on service writes to communicate effectively with customers. More

Amazing customer service. Very friendly never getting out of line with you or anything they have an amazing team I would recommend them to anyone of line with you or anything they have an amazing team I would recommend them to anyone More

I was not satisfied with my service. The job was not done correctly I had leave there and had to return because my brake work was not right. I had to sit and wait a few more hours.My day was a waste of my ti correctly I had leave there and had to return because my brake work was not right. I had to sit and wait a few more hours.My day was a waste of my time. Yall did not have a loaner to let me use so I had to sit and wait it out in lobby. I was not a Happy person. More

The people working there are nice, but everything is 'organized' through a chaotic call center. There seems to be a problem communicating parts sales, service, and scheduling appointments. 'organized' through a chaotic call center. There seems to be a problem communicating parts sales, service, and scheduling appointments. More

Called and had a same day appointment! Service was fast, truck was ready sooner than expected. Thank you for getting me back on the road in a timely manner! truck was ready sooner than expected. Thank you for getting me back on the road in a timely manner! More

Service writer was very helpful and professional Service writer was very helpful and professional. I was not impressed with the show room so I would most likely not buy a car or truck there. Service writer was very helpful and professional. I was not impressed with the show room so I would most likely not buy a car or truck there. More

I would have given 5 stars but I was frustrated that when i showed up to get new tires put on the tires were not there. Apparently they had been sent back because they sat around for too long. This was due t i showed up to get new tires put on the tires were not there. Apparently they had been sent back because they sat around for too long. This was due to me not getting a timely call when they first arrived. By the time i was called and told they were in I was going to have surgery. I told them I would schedule to have them put on no later than the 15th. I ended up scheduling to have them put on the 13th. No one mentioned the tires weren't there anymore. I showed up for my appointment and waited for about 30 minutes before I was told the tires weren't there. At this point the gentleman was apologetic and he got the tires the next day and they were put on but I did have to leave the car overnight so they could finish the alignment because they had to fit me in since my appointment was a bust. Their service has been good otherwise, though, and I would recommend them. More