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Group 1 Ford of Kennesaw
Kennesaw, GA
997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 997 reviews
March 19, 2026
Honestly, if it had done this review a year or two ago, I would've given it a 1 star. Things seem to have shifted. The customer service feels more organic than it ever has in the past. The techs need some wo would've given it a 1 star. Things seem to have shifted. The customer service feels more organic than it ever has in the past. The techs need some work because quite Honestly their work is mediocre and feels like they do not do their jobs to high quality standards; however, the management team stands behind their work. I had to bring my vehicle back several times due to poor labor and everytime, they made it right by either providing a rental vehicle free of charge or reducing (sometimes completely waiving) the full cost of service due to their techs poor quality work. I usually have pretty subpar service agents as well, usually having to go above them to get the help I need. My most recent experience with Candace was stellar. She was honest and communicative and when she couldn't do something, she engaged her management team, I didnt have to escalate further which I truly appreciate. I am not sure if I am 100% out of the woods with my latest work but my fingers are crossed. My 5 stars goes to Candace and the service managers. The techs; however, stand at aboit a 3 for me. Ill be happy when I can bring my vehicle in, get diagnosed and an ACCURATE estimate of time to resolve and it actually be resolved without me having to come back. More
by Niqua
Employees Worked With
Candace and Bill
March 19, 2026
Had battery replaced in 2017 Ford Focus which is a difficult job (or I would have done it) due to battery being behind the window shield frame in back part under hood. Daunte’ from Tidwell Ford came o difficult job (or I would have done it) due to battery being behind the window shield frame in back part under hood. Daunte’ from Tidwell Ford came out to my house to replace the dead battery and knew exactly what he was doing as he had to remove several pieces to get the battery out and replaced. He did a quick job and was very professional about it. He reprogrammed the car and everything was perfect. Shout out to Ashton for being “Ashton on the spot” for getting the appointment quickly set up and providing me with a final cost. Even though it was great team work from Tidwell Ford, this couldn’t have gone as smoothly quickly and painlessly if not for Carol. Such a great asset to Ford. She kept me posted throughout the process. I have worked with Carol in the past and she is the reason I went with Tidwell Ford which is much further away for this job instead of my local Ford. More
by John
Employees Worked With
Carol, Daunte’, Ashton
March 19, 2026
I car broke down on I75 South and I had it towed to Group 1 Ford in Kennesaw. The next morning I met Justin in the Service Center. He took my information and got my car in quickly. I couldn’t wait for the 1 Ford in Kennesaw. The next morning I met Justin in the Service Center. He took my information and got my car in quickly. I couldn’t wait for the analysis so he recommended me to get a rental at the Enterprise Rental Center next to the Ford dealership and got me great rental discount for being a customer of his. I was able to continue my trip and he kept me informed of the analysis of my problem and fixed the issue based on my confirmation to do the work. Great job! More
by roymc
Employees Worked With
Justin
March 13, 2026
Was very happy with the service provided by Candace she is always informative and thorough. I appreciate that they identified the issues I had and the provided a video from the tech to verify what was docu is always informative and thorough. I appreciate that they identified the issues I had and the provided a video from the tech to verify what was documented. More
by godsgift1021
Employees Worked With
Candace Waterman
