Group 1 Ford of Kennesaw

Made an appointment for 0700 and dropped my car off overnight for an oil change and recall fix. Was told my car would be ready around 1600. I pay for an Uber to pick my car up and they tell me I won’t overnight for an oil change and recall fix. Was told my car would be ready around 1600. I pay for an Uber to pick my car up and they tell me I won’t be ready until closer to 1900. Had to get a ride to take me to another appointment that I already had scheduled and was now late for. They did nothing to correct the mistake. More

These people have always been honest and reliable. Very friendly staff. Johnny Street man has always been my service advisor and always shouts me straight. No xx. Customer service is very friendly as Very friendly staff. Johnny Street man has always been my service advisor and always shouts me straight. No xx. Customer service is very friendly as well. My Fords go nowhere else. More

They did my oil change quicker than most dealers and honored my online coupon and were friendly. honored my online coupon and were friendly. More

I arrived at approximately 8:50 AM and, before even entering the building, I asked the employee who told me to leave my keys in my vehicle whether the dealership was busy, He clearly stated that it wa entering the building, I asked the employee who told me to leave my keys in my vehicle whether the dealership was busy, He clearly stated that it was not busy at all. However, upon checking in with Kelsey, I was immediately told that the dealership was “very busy” and that it could be sometime in the afternoon before my vehicle would even be looked at. Her tone and delivery were discouraging from the start. I repeatedly stated that I did not mind waiting. Despite this, she continued to suggest that I leave my car and come back. It felt as though she did not want me to remain at the dealership. Fortunately, I trusted my own judgment and chose to stay. My vehicle was completed in approximately one hour and a few minutes — nowhere near the extended delay she insisted was likely. This raises serious concerns about the accuracy and honesty of the information I was given. After my brief wait, Kelsey reviewed the service recommendations totaling $826. I respectfully explained that I could not afford to complete all services at once and asked whether I could complete one repair that day and return later for the remaining work. Instead of offering flexibility or solutions, she stated that I should come back and have everything done at once because the technician “preferred” to complete both jobs together. There was no effort made to accommodate me as a customer. I then requested to speak directly with the technician, Bryan, to better understand the situation. We returned to the counter, and Kelsey called him on his cell phone. However, she spoke on my behalf without allowing me the opportunity to communicate directly with him. I was not given the chance to ask my own questions. She then stated that he was driving a vehicle, effectively shutting down the conversation. I left feeling dismissed, unheard, and completely disregarded. Her overall demeanor was unwelcoming, unprofessional, and lacked basic customer service standards. At no point did I feel valued as a customer. Based on this experience, I have no intention of returning to your dealership, and I will be sharing my experience accordingly. I expect this matter to be addressed seriously, as no customer should feel discouraged from receiving service or prevented from asking reasonable questions about their vehicle. Sincerely, Kenya More

Candace Waterman is an excellent service advisor; I always ask for her to be my service advisor if she is available when I need the service maintenance done. always ask for her to be my service advisor if she is available when I need the service maintenance done. More

Friendly and listens well. Prices was good from the website. The advisor was excellent and understandable. Prices was good from the website. The advisor was excellent and understandable. More

The service advisor Johnny was great. Extremely professional and knowledgeable. I highly recommend Johnny for anyone’s service advisor! Extremely professional and knowledgeable. I highly recommend Johnny for anyone’s service advisor! More