Group 1 Ford of Kennesaw

Johnny was great and everything was taken care of and communicated great. Will definitely be back for anything I need. communicated great. Will definitely be back for anything I need. More

I purchased my f250 in 2022 at Jim Tidwell (at the time) and have always had it serviced there. The past few years their service department has become increasingly worse. In my opinion they just don’t pay a and have always had it serviced there. The past few years their service department has become increasingly worse. In my opinion they just don’t pay attention to any detail. I have asked for my back seat to be repaired (for about 2 years) because it doesn’t lock and is a safety issue. They never fix it and tell me to bring it back or we will handle it next service like I have all the time in the world to just drop my truck off to be serviced. This is just one example. Have had numerous issues like that regarding smaller issues on the vehicle. This last episode was the last straw. I dropped it off for service, fix the seat again, (or still), fix a loose cab strap, and rattling in my moon roof, replace rear brakes (fyi I purchased the 150k bumper to bumper warranty) I was going out of town for 2 weeks and informed them of that so there was ample time to do the work. I get back and basically nothing was done except the service. It’s like they just forgot about the vehicle. Then they scramble for 2 days to get all of it done. Super inefficient. Subpar leadership. No concern for the customer. In my opinion they need improve their service process internally and train service advisors better. I could get it if this happened one or maybe even 2 times. But it’s been the same thing for the last I would guess 6-8 visits for me. I know I am only one customer and I don’t really matter to them in the whole scheme of things. However they lost 1 customer today. Wish whomever owns this dealership would read this, maybe something would change. I own my own service business and if this was how I treated my customers I would be embarrassed. More

I recently brought my Ford Edge to Group 1 Ford for its 100k mile service, and I couldn't be happier with the experience! From start to finish, the team provided outstanding customer service. They were pro 100k mile service, and I couldn't be happier with the experience! From start to finish, the team provided outstanding customer service. They were professional, knowledgeable, and made sure to explain each step of the process clearly. The work was completed efficiently and my Edge is running perfectly. I truly appreciate the staff’s friendly approach and attention to detail, which made the entire experience stress-free. I would confidently rate my visit 5 stars and highly recommend Group 1 Ford to anyone in need of exceptional service for their vehicle. More

My service advisor was prompt, fair and honest. He kept me informed. The wait was longer than expected though. He kept me informed. The wait was longer than expected though. More

Was the greatest experience! Great customer service! They made the process very easy and fast, I will be recommending them to family and friends. Great customer service! They made the process very easy and fast, I will be recommending them to family and friends. More

This dealership had great customer service, was met with awesome people who helped me stay informed on what was going on! awesome people who helped me stay informed on what was going on! More

I had my vehicle in for a manufacturer recall and was pleasantly surprised by how seamless the process was. pleasantly surprised by how seamless the process was. More

Great service, informed of possible future service, in and out in good time, friendly experience and out in good time, friendly experience More

Very helpful in special situations! !! I have been dealing with them since 2019!!! Highly recommend! !! I have been dealing with them since 2019!!! Highly recommend! More

Cole was very professional, answer all my questions and issues with the backing camera. Recommended to anyone who needs the services at this dealership. issues with the backing camera. Recommended to anyone who needs the services at this dealership. More