Group 1 Ford of Kennesaw

Do noI would strongly caution anyone considering purchasing a used vehicle from this dealership, Jim Tidwell Ford/Group 1 Ford of Kennesaw. Our recent experience was filled with broken promises, poo purchasing a used vehicle from this dealership, Jim Tidwell Ford/Group 1 Ford of Kennesaw. Our recent experience was filled with broken promises, poor communication, and concealed damage. We found the vehicle online and visited the dealership. The tires were in terrible condition, and we made it clear we would only purchase if they were replaced. We also noticed missing cupholder tabs. Despite this, the sales team initially quoted us a higher price than advertised, claiming their “software” had changed the pricing. We were told no deposit was required, yet later we had to pay one. After completing the purchase, we were assured the tires would be replaced. When we returned for installation, the tires were replaced, we discovered a button missing from the steering wheel, it had been present before service. The salesperson ignored our messages, and the service team denied responsibility. We reached out to the General Manager, and he assured us that the General Sales Manager and the Sales Manager would reach out to us with other alternatives, but they never followed through. The worst discovery: a hole in the carpet under the second-row seats, concealed during purchase by moving the seats forward. This was never disclosed and clearly overlooked (or hidden) during detailing. When we raised this with management, we were told they “Did not have the funds” to fix it. Again, promises of follow-up from the General sales Manager and the Sales Manager have gone unfulfilled for nearly a month. We requested a copy of the receipt for the tires that were replaced for future service, but we still haven’t received it. This is what you will get if you decide to purchase from Jim Tidwell Ford/Group 1 Ford of Kennesaw • Advertised price bait-and-switch • Deposit confusion • Missing parts after service • Concealed carpet damage • No accountability or follow-up Buying a car should be a transparent process. Unfortunately, our experience at Jim Tidwell Ford was the opposite. Proceed with caution because honesty and customer care were nowhere to be found at this dealership. t purchase from here if you are looking for a car other than a ford More

Had a keyless keypad installed on 2025 F-150. Carol Neumann customer service manager made sure everything went well to get keyless keypad on. She did a great job keeping me informed. Service Mana Carol Neumann customer service manager made sure everything went well to get keyless keypad on. She did a great job keeping me informed. Service Manager Bill Sharp did an excellent job at getting the information needed and a great price. Josh got things started right away. More

Duston was great. Made the check in, drop off and pick up easy and very smooth sailing. Also was very nice and kind and friendly Made the check in, drop off and pick up easy and very smooth sailing. Also was very nice and kind and friendly More

Johnny was an amazing writer, my car was in and out within a couple hours, shout out to the group1 team within a couple hours, shout out to the group1 team More

I called them and ask if I could come on a Saturday evening and they said yes. Greeted by my sales agent that was fabulous! He was amazing and go answers for my questions. Left very satisfied with Fo evening and they said yes. Greeted by my sales agent that was fabulous! He was amazing and go answers for my questions. Left very satisfied with Ford and my sales agent! More

Great customer service. Josh is fantastic! On time, quick service and absolutely the best around. Thanks Josh is fantastic! On time, quick service and absolutely the best around. Thanks More

Thanks for the great service. Older vehicles need expert care which Group 1 always provides. Older vehicles need expert care which Group 1 always provides. More

Easy drop off process - friendly greeting - good communication - decent price - was offered cheaper price when arrived communication - decent price - was offered cheaper price when arrived More