Group 1 Ford of Kennesaw

Jerrod was great . Was in and out in no time to waste. Thank you Ford 1 Was in and out in no time to waste. Thank you Ford 1 More

Everyone was wonderful in the process! It was very nice to run into fabulous people. They helped us very much. It was very nice to run into fabulous people. They helped us very much. More

Kept business simple for fleet vehicles, had updates and communication.to stay up to date. Made a new contact with taking over fleet for my location. communication.to stay up to date. Made a new contact with taking over fleet for my location. More

Today’s service did not meet my expectations for this dealership’s service department. I left specific instructions , in writing and in a conversation with the service advisor, regarding an issue with my dealership’s service department. I left specific instructions , in writing and in a conversation with the service advisor, regarding an issue with my truck which needed to be taken care of during the scheduled maintenance appointment. I had texted twice to see if there were any updates regarding the service. When I picked up my truck, I asked if the issue had been fixed. When the service advisor checked, it had not. Now I have to return to have this fixed. I told them I understand I have to pay for the part but should not have to pay for the labor and they agreed. Then when I went to get in my truck, the window was down and there was water all around the window and on the mat. Evidently, someone had left the window down even though it had been raining all day. I am used to much better from Group 1 (Jim Tidwell) Ford. I am very disappointed. More

They explained everything and were professional. They offered to do the recall while I was there. They offered to do the recall while I was there. More

Christian was my tech and went above and beyond to help me get the service I needed on my 2005 F150! me get the service I needed on my 2005 F150! More

I appreciate that the dealership will text me to remind me when my car is due to be serviced. My service advisor Ladeana was great; my visit started out not so great because the advisor i was pointed to ig me when my car is due to be serviced. My service advisor Ladeana was great; my visit started out not so great because the advisor i was pointed to ignored me & didn’t even acknowledge my presence. Without saying a word to me he told Ledeana to take me and I am glad she did because this review would have ended up very differently if she didn’t More

They say they rotated the tires, yet they didn’t top off the air. The TPMS is still lit. The check engine LED is lit, too, with no mention of it by them. Then, they got the mileage wrong on the oil change s the air. The TPMS is still lit. The check engine LED is lit, too, with no mention of it by them. Then, they got the mileage wrong on the oil change sticker. The van has near 160k miles, yet somehow, the next oil change is due at 11,600 miles. More

Knowledgeable, friendly, always helpful. Armani is top notch in knowledge of vehicles and customer relations. Armani is top notch in knowledge of vehicles and customer relations. More