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Group 1 Ford of Kennesaw
Kennesaw, GA
978 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 978 reviews
February 21, 2026
I arrived at approximately 8:50 AM and, before even entering the building, I asked the employee who told me to leave my keys in my vehicle whether the dealership was busy, He clearly stated that it wa entering the building, I asked the employee who told me to leave my keys in my vehicle whether the dealership was busy, He clearly stated that it was not busy at all. However, upon checking in with Kelsey, I was immediately told that the dealership was “very busy” and that it could be sometime in the afternoon before my vehicle would even be looked at. Her tone and delivery were discouraging from the start. I repeatedly stated that I did not mind waiting. Despite this, she continued to suggest that I leave my car and come back. It felt as though she did not want me to remain at the dealership. Fortunately, I trusted my own judgment and chose to stay. My vehicle was completed in approximately one hour and a few minutes — nowhere near the extended delay she insisted was likely. This raises serious concerns about the accuracy and honesty of the information I was given. After my brief wait, Kelsey reviewed the service recommendations totaling $826. I respectfully explained that I could not afford to complete all services at once and asked whether I could complete one repair that day and return later for the remaining work. Instead of offering flexibility or solutions, she stated that I should come back and have everything done at once because the technician “preferred” to complete both jobs together. There was no effort made to accommodate me as a customer. I then requested to speak directly with the technician, Bryan, to better understand the situation. We returned to the counter, and Kelsey called him on his cell phone. However, she spoke on my behalf without allowing me the opportunity to communicate directly with him. I was not given the chance to ask my own questions. She then stated that he was driving a vehicle, effectively shutting down the conversation. I left feeling dismissed, unheard, and completely disregarded. Her overall demeanor was unwelcoming, unprofessional, and lacked basic customer service standards. At no point did I feel valued as a customer. Based on this experience, I have no intention of returning to your dealership, and I will be sharing my experience accordingly. I expect this matter to be addressed seriously, as no customer should feel discouraged from receiving service or prevented from asking reasonable questions about their vehicle. Sincerely, Kenya More
by Kenyaduncan
Employees Worked With
Kelsey
February 21, 2026
Candace Waterman is an excellent service advisor; I always ask for her to be my service advisor if she is available when I need the service maintenance done. always ask for her to be my service advisor if she is available when I need the service maintenance done. More
by bcowanoklahoma58
Employees Worked With
Candace Waterman
February 13, 2026
Group 1 Ford / Tidwell Ford Service Department has performed admirably for me every ounce, every dollar, and every minute of Service on two generations of Ford F-150s since 1997. These days, I just as performed admirably for me every ounce, every dollar, and every minute of Service on two generations of Ford F-150s since 1997. These days, I just ask for Candace Waterman as my preferred Service Advisor, because she continues to prove my truck is in good hands on her watch. I've been rewarded with bulletproof reliability from my Ford since it was purchased new at the same dealership. Thanks, Candace, as recently as 02.12.2026. More
by Tory Werne
Employees Worked With
Candace Waterman
February 13, 2026
Got a recall done here, the advisor was amazing and communicated to me very well but I had an issue with the technicians that did my inspection. I was told only my rear brakes and rotors needed to be d communicated to me very well but I had an issue with the technicians that did my inspection. I was told only my rear brakes and rotors needed to be done but after looking at the car myself, both brakes and rotors need to be replaced, and the serpentine belt that was marked as good is actually missing a chunk and almost falling off. I also discovered there was a slight leak on the valve covers. The tires are also at 2/32 so are needing replacement AND the brake fluid needs to be flushed. Beyond disappointed I had to find these things myself after I trusted Ford to relay this information to me. Thankfully all this was found because I ran over a nail and had to patch the tire and decided to take a look. This isn’t even my car and I was taking care of it for my parents so really disappointed with the lack of care. It’s a shame because the service advisor and gentleman that pulled my car up were amazing and beyond kind and were what made me believe that my parents car was cared for. More
by WhiteRice
Employees Worked With
Joshua Kern
February 07, 2026
I have purchased 2 cars from this dealership. I worked with different sales associates on each purchase, V.C. and David. Both were helpful and knowledgeable. David went the extra mile to help me I worked with different sales associates on each purchase, V.C. and David. Both were helpful and knowledgeable. David went the extra mile to help me get some special things done, and he was also the most polite and respectful sales person I've ever dealt with on a vehicle purchase. More
by Lois
Employees Worked With
David
February 03, 2026
James was great to work with. He was very personable, professional and a fellow Pittsburgh Steeler's fan. I am very pleased with my purchase and I would recommend friend and famil He was very personable, professional and a fellow Pittsburgh Steeler's fan. I am very pleased with my purchase and I would recommend friend and family to Group 1. More
by jackiewhite940
Employees Worked With
James sales person and Damane finance manager.
