Group 1 Ford of Kennesaw

Outstanding customer service from Johnny . Easy check in and check out . They take great care of their customers. Was notified of a recall before I received it in the mail 😃 Easy check in and check out . They take great care of their customers. Was notified of a recall before I received it in the mail 😃 More

Dedicated focused timely customer service with a touch of human and dedication to meet customer expectations of human and dedication to meet customer expectations More

Top notch customer service. Buying process was smooth and flawless. Would highly recommend. Got exactly what I was looking for. Buying process was smooth and flawless. Would highly recommend. Got exactly what I was looking for. More

They had convenient appointment times. My service advisor offered timely updates. The repairs were completed as expected. My service advisor offered timely updates. The repairs were completed as expected. More

Once again I had an excellent Experience at Group 1. Kelsey was quick to answer all of my questions and address my concerns. As promised, I had my truck back before the end of the day. Kelsey was quick to answer all of my questions and address my concerns. As promised, I had my truck back before the end of the day. More

They went above and beyond to make sure that I found exactly what I wanted based on the features eah type of truck offered! I never felt pressured just assisted in getting to the perfect TRUCK FOR ME. exactly what I wanted based on the features eah type of truck offered! I never felt pressured just assisted in getting to the perfect TRUCK FOR ME. More

I used the dealership’s service department to provide maintenance to my 2020 F-150. It was easy to make an appointment and the service representative was ready to serve me upon arrival. maintenance to my 2020 F-150. It was easy to make an appointment and the service representative was ready to serve me upon arrival. More

Great service and helpful employees, but credit check technology was a nightmare! Overall a good experience. technology was a nightmare! Overall a good experience. More

Very nice interior with good customer service. They are very fast with the car service They are very fast with the car service More

Honestly, if it had done this review a year or two ago, I would've given it a 1 star. Things seem to have shifted. The customer service feels more organic than it ever has in the past. The techs need some wo would've given it a 1 star. Things seem to have shifted. The customer service feels more organic than it ever has in the past. The techs need some work because quite Honestly their work is mediocre and feels like they do not do their jobs to high quality standards; however, the management team stands behind their work. I had to bring my vehicle back several times due to poor labor and everytime, they made it right by either providing a rental vehicle free of charge or reducing (sometimes completely waiving) the full cost of service due to their techs poor quality work. I usually have pretty subpar service agents as well, usually having to go above them to get the help I need. My most recent experience with Candace was stellar. She was honest and communicative and when she couldn't do something, she engaged her management team, I didnt have to escalate further which I truly appreciate. I am not sure if I am 100% out of the woods with my latest work but my fingers are crossed. My 5 stars goes to Candace and the service managers. The techs; however, stand at aboit a 3 for me. Ill be happy when I can bring my vehicle in, get diagnosed and an ACCURATE estimate of time to resolve and it actually be resolved without me having to come back. More