Group 1 Ford of Kennesaw

Jonnie did a great job getting my car’s recall taken care of in a faster time than was promised. During the process he also kept me informed as the technicians worked on my car. Great job! of in a faster time than was promised. During the process he also kept me informed as the technicians worked on my car. Great job! More

The dealership was efficient and responsive from start to finish. They handled the paperwork quickly, kept me informed throughout the process, and had the vehicle fueled and ready when I arrived. Going from finish. They handled the paperwork quickly, kept me informed throughout the process, and had the vehicle fueled and ready when I arrived. Going from “I need a car” to “I have a car” with almost no friction is something I genuinely appreciated. Where the experience fell short was the detailing. The vehicle was presented as “detailed,” but I found dirty marks on the exterior, grime in the gas cap, dog hair under the seats, a bottle cap, a chewed‑up sucker stick, and smudged windows. When I asked about it, I was told they use a third‑party detailer and that since I got a good deal, I could use some of the savings for a “car spa.” I understand third‑party vendors, but the final presentation still reflects on the dealership. Group 1 Ford is the name on the building, and it’s the name customers remember, for better or worse. Even my wife and daughter mentioned it at lunch afterward: great car, but it shouldn’t have been delivered in that condition. Overall, the buying process was smooth and the staff were helpful, but the delivery condition kept this from being a 5‑star experience More

Great service. Friendly people. Easy appointment process. Explained all my options available for my premium service plan. Friendly people. Easy appointment process. Explained all my options available for my premium service plan. More

The service is always great and I know I can trust the technicians with my car. I feel well taken care of when I bring my car to get serviced. technicians with my car. I feel well taken care of when I bring my car to get serviced. More

Carol in customer service is very helpful. She was able to get us a discount on our oil change. She was able to get us a discount on our oil change. More

I had a great experience working with Steve Tiller when purchasing my Mustang Mach E. He was knowledgeable, professional, and easy to work with throughout the entire process. Steve took the time to answer purchasing my Mustang Mach E. He was knowledgeable, professional, and easy to work with throughout the entire process. Steve took the time to answer all my questions, made sure I understood the features of the car, and kept everything straightforward with no pressure. What stood out most was how smooth and efficient he made the experience. From initial conversation to final delivery, everything was handled well and on time. I would definitely recommend Steve to anyone looking to buy a car, especially if you are considering an EV like the Mustang Mach E. More

Davel was courteous and attentive,, he stayed on top of communication to let me know as soon as my vehicle was ready communication to let me know as soon as my vehicle was ready More

Very detail oriented and welcoming! The person who takes care of my service was very friendly and helpful all time. The person who takes care of my service was very friendly and helpful all time. More

Great dealership gets the service done quick as possible! Also love the discount they have going when you come in for service between 1-4pm! Also love the discount they have going when you come in for service between 1-4pm! More