Jim Tidwell Ford

was looking for a car to buy from them. told me to come over that the car was available. Came in, found out the car had just been sold. Well they suggested i look around. found another car, liked it so i p over that the car was available. Came in, found out the car had just been sold. Well they suggested i look around. found another car, liked it so i proceeded to buy..after the whole process I couldn't get approval from the bank yet and was told to take the car home and that everything would be fine. One the original agreement I had the GAP insurance and warranty on the car. I then get a call a month later saying "i'm approved for it come and sign , that's all you need to do". not knowing the original terms had been altered and the GAP was removed as well as the warranty.. unfortunately I got into a wreck, and thought at least I have the GAP insurance. Only for me to go there and they tell me "oh no the bank did not approve you for the GAP insurance". So they decided to hide that info. making me believe that terms stayed the same (now having to pay a car note on a car that is totaled) so they could make the sale. Very selfish and deceitful people only care about themselves... I regret doing any form of business with them and wouldn't recommend them to anyone because of that. More

After making a deal by phone and coming to an agreed upon price, I drove 7 1/2 hours to arrive at the dealership. It was very pleasant to arrive there and not be surprised. I can say the honesty and integri price, I drove 7 1/2 hours to arrive at the dealership. It was very pleasant to arrive there and not be surprised. I can say the honesty and integrity were confirmed when unlike many other similar experiences, this one went very smooth. The price was exactly as agreed, the trade was exactly as agreed and there were no hidden charges. This is the required part of a large transaction after driving so far that I need to make a successful sale. I should have known by how prompt and informed I was kept before even leaving to make the trip. The icing on the cake was the fact that I was treated outstanding and felt my salesman (Brandon Johnson) and sales manager (Mike McKenzie) were down to earth and there to do a great job. I would definitely drive twice as far to get the same treatment. However, next time I would feel comfortable enough to just have them ship a vehicle to me. Thank you very much and I hope to have business with Jim Tidwell Ford in the future. More

I went to look at a dodge challenger that I was looking at on the website when I was approached by Jody he made it very easy for me to make the decision to purchase the vehicle that day. I felt no pressure at on the website when I was approached by Jody he made it very easy for me to make the decision to purchase the vehicle that day. I felt no pressure to purchase that day was a great experience through the whole process. This was my second car I've bought from Tidwell and the third from my family. More

What a great experience I had at Jim Tidwell Ford, awesome Salesman-Jody was great, he loaded me with information about my new car and I consider his service to me a step above!! Awesome Finance Dept, awesome Salesman-Jody was great, he loaded me with information about my new car and I consider his service to me a step above!! Awesome Finance Dept, got me the best deal possible and Jody worked hard to get me in my new car!! Very Happy! AAA+++ More

Asfar as the original buy,it was ok..It's the month following that has been an extreme headache.THe sales guy Patrick called me 3 times to follow up,which is protocal and was fine...I got a letter in t following that has been an extreme headache.THe sales guy Patrick called me 3 times to follow up,which is protocal and was fine...I got a letter in the mail saying the original bank,(the one that's on my contract) declined me.This is 25 days later after my purchase.So I call Tim and ask what's going on.He said "Oh yeah,the original bank didn't accept so i went ahead and I switched you to another lender.." I said "Ok,that's fine,but why didn't you call and tell me this?" He said "Oh,I tried to but I think I had the wrong number for you.." Riggggght.So your salesman does the protocal 3 calls after the sale but you "didn't have the right number for me" to inform me you switch lenders.Mind you,it's 25 days after purchcase and have yet to recieve a call on the issue.I bet if I owed them 1 penny,they could find my num real quick...ALSO,today,is 28 days after my purchase and yet to recieve my tag.I've called "Melissa" the "girl who deals with all of that" 3 times and left 2 messages and haven't gotten a call back.I called my local county tag office..and they say "SIR,WE DON'T EVEN HAVE A RECORD OF THEM EVEN STARTING THE PROCESS OF SENDING IT" I said "so what if you don't receive it by the 30 days" she said then you'll have an EXPIRED tag and we can't issue a temp tag" THis is ridicolous!I was "such a great guy" when they wanted my cash but now I'm out the door,I can't get a returned phone call on my issues.I'm usually not one to write a review but in this case...people be aware More

I found the used 2010 Chevy Colorado with 12700 miles on it through Cars.com. Offered at Jim Tidwell Ford in Kennesaw, Ga. A 187 mile trip for me. They called me on a Sunday morning to let me know the v it through Cars.com. Offered at Jim Tidwell Ford in Kennesaw, Ga. A 187 mile trip for me. They called me on a Sunday morning to let me know the vehicle was still there, and that my time would not be wasted in driving down to see it. The truck was all I hoped it would be, nicely detailed, and I was offered a fair price for my trade-in. My salesman Patrick and I were able to cut a decent deal and the purchase was made. Salesman Patrick and Finance officer Amber were courteous, and respectful to this senior citizen and Viet Nam era veteran, and I left the dealership with the knowledge that I got a decent deal and was well treated. I would recommend Jim Tidwell Ford to anyone in the market for a new or used car. More

We recently purchased a new Ford F-150 FX4 truck. The Ford sales person, Dave Lawrence, we spent most time with was very friendly, pleasant and knowledgeable. The test driving and purchase experience wen Ford sales person, Dave Lawrence, we spent most time with was very friendly, pleasant and knowledgeable. The test driving and purchase experience went very well. We highly recommend Dave for any potential Ford customer. More