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Group 1 Ford of Kennesaw
Kennesaw, GA
1,122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,122 reviews
November 04, 2026
Today’s service did not meet my expectations for this dealership’s service department. I left specific instructions , in writing and in a conversation with the service advisor, regarding an issue with my dealership’s service department. I left specific instructions , in writing and in a conversation with the service advisor, regarding an issue with my truck which needed to be taken care of during the scheduled maintenance appointment. I had texted twice to see if there were any updates regarding the service. When I picked up my truck, I asked if the issue had been fixed. When the service advisor checked, it had not. Now I have to return to have this fixed. I told them I understand I have to pay for the part but should not have to pay for the labor and they agreed. Then when I went to get in my truck, the window was down and there was water all around the window and on the mat. Evidently, someone had left the window down even though it had been raining all day. I am used to much better from Group 1 (Jim Tidwell) Ford. I am very disappointed. More
by rrhesson
Employees Worked With
Daniel in the service department
October 31, 2026
I appreciate that the dealership will text me to remind me when my car is due to be serviced. My service advisor Ladeana was great; my visit started out not so great because the advisor i was pointed to ig me when my car is due to be serviced. My service advisor Ladeana was great; my visit started out not so great because the advisor i was pointed to ignored me & didn’t even acknowledge my presence. Without saying a word to me he told Ledeana to take me and I am glad she did because this review would have ended up very differently if she didn’t More
by Louise
Employees Worked With
Ladeana Collier
October 30, 2026
They say they rotated the tires, yet they didn’t top off the air. The TPMS is still lit. The check engine LED is lit, too, with no mention of it by them. Then, they got the mileage wrong on the oil change s the air. The TPMS is still lit. The check engine LED is lit, too, with no mention of it by them. Then, they got the mileage wrong on the oil change sticker. The van has near 160k miles, yet somehow, the next oil change is due at 11,600 miles. More
by elandjoe2016
Employees Worked With
Na
October 25, 2026
Had some trouble with getting my car to start. Turns out it was actually just the battery and they were able to get me taken care of quickly. They were prompt with communication and very friendly Turns out it was actually just the battery and they were able to get me taken care of quickly. They were prompt with communication and very friendly throughout the whole process. More
by ashley.amerson
Employees Worked With
Daniel
October 15, 2026
Went in for an oil change and price some new tires. Christian was my service advisor and he informed me of a special they were offering on tires and an alignment. I was able to get my oil change, 4 n Christian was my service advisor and he informed me of a special they were offering on tires and an alignment. I was able to get my oil change, 4 new tires and alignment at a much better price than I expected. I appreciate them helping me get a great deal. More
by Brian
Employees Worked With
Christian M
October 13, 2026
Was at this dealership for over 6 hours for service just to find out they didn’t have the parts for my warranty and did not actually fix the issue. Then they have this AI bot that is useless and doesn’t wor to find out they didn’t have the parts for my warranty and did not actually fix the issue. Then they have this AI bot that is useless and doesn’t work. Just a very subpar experience. Please go to another dealer. More
by Carpro31
Employees Worked With
Unsure
