Group 1 Ford of Kennesaw

Was very happy with the service provided by Candace she is always informative and thorough. I appreciate that they identified the issues I had and the provided a video from the tech to verify what was docu is always informative and thorough. I appreciate that they identified the issues I had and the provided a video from the tech to verify what was documented. More

Great experience. Very friendly staff and also a very comfortable lounge to wait in while my Mustang was being serviced. Very friendly staff and also a very comfortable lounge to wait in while my Mustang was being serviced. More

Jonathan was very helpful and kept me informed of the progress on my vehicle. The dealership is very nice and clean. progress on my vehicle. The dealership is very nice and clean. More

I had my Ranger Raptor serviced at Jim Tidwell Ford/ Group One and had a great experience. Cole my service advisor was responsive and kept me posted along the way. They handled the service promptly an Group One and had a great experience. Cole my service advisor was responsive and kept me posted along the way. They handled the service promptly and efficiently, and the drive was worth it! I have always had great service at Tidwell and I will keep coming back. This is my 4th vehicle with them. Thank you! More

My car was in the shop for 6 business days before work was even started. I had to reach out twice each day to get a response on the current status. As if being without a car for a week wasn’t bad enough, was even started. I had to reach out twice each day to get a response on the current status. As if being without a car for a week wasn’t bad enough, the fact that my car was finished wasn’t communicated to the front of house so there was an issue with me picking up my car. Then, the original quote, not the one that had to get updated due to the back order Ford parts was presented as the price to pay which was too much. The two girls I spoke with in front of house tried to make it right but the miscommunication was already totally out of control. That got sorted out and then the valet couldn’t find my car for a period of time. I will never be coming back to this Ford service shop again. More

it was a great overall experience. they accommodated to the problems i ran into. the salesman and sales manager were absolutely fantastic especially for it being my first time buying a they accommodated to the problems i ran into. the salesman and sales manager were absolutely fantastic especially for it being my first time buying a car and they worked within my budget. i had no intent of buying a car that day but i left with my dream car. only complaint i have is it did not have floor mats and i do have to pay out of pocket for More

I stopped in to get my oil changed. The gentleman said it would be about 2-2-1/2 hours. I had some time so I waited. Only took an hour and I had a great cup of coffee while I was there. The gentleman said it would be about 2-2-1/2 hours. I had some time so I waited. Only took an hour and I had a great cup of coffee while I was there. More

Made an appointment for 0700 and dropped my car off overnight for an oil change and recall fix. Was told my car would be ready around 1600. I pay for an Uber to pick my car up and they tell me I won’t overnight for an oil change and recall fix. Was told my car would be ready around 1600. I pay for an Uber to pick my car up and they tell me I won’t be ready until closer to 1900. Had to get a ride to take me to another appointment that I already had scheduled and was now late for. They did nothing to correct the mistake. More

These people have always been honest and reliable. Very friendly staff. Johnny Street man has always been my service advisor and always shouts me straight. No xx. Customer service is very friendly as Very friendly staff. Johnny Street man has always been my service advisor and always shouts me straight. No xx. Customer service is very friendly as well. My Fords go nowhere else. More