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Group 1 Ford of Kennesaw

Kennesaw, GA

4.6
966 Reviews

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 966 reviews

January 29, 2026

Really awesome crew! They were so helpful and clearly had tons of knowledge. I love coming to this dealership. More

by Vreid1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Jan 30, 2026 -

Group 1 Ford of Kennesaw responded

Hello, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!

January 27, 2026

unable to expedite repair. vehicle has been to dealership 3 separate times for the repair of the same issue More

by brent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service installation department
Jan 28, 2026 -

Group 1 Ford of Kennesaw responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you have experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to me.    Bill Sharp  Service Director - Group 1 Ford of Kennesaw billysharp@Group1Auto.com

January 22, 2026

The dealership was clean and the service adviser Dusty kept me updated from the time I pulled in till my car was ready. The waiting lounge was clean and everyone was friendly including the lady from cust More

by Jfryerscot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Greenway
Jan 23, 2026 -

Group 1 Ford of Kennesaw responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 22, 2026

Horrible no return calls no response to text messages. I was told my car was ready when I called and when I went to pick up, the invoice was not complete. They had not run it through my extended warranty. More

by shocatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick and Ashley
Jan 23, 2026 -

Group 1 Ford of Kennesaw responded

Thank you for reaching out regarding your last visit. Can you please contact me so I can learn more about your experience? We cannot find your name in our database with the name provided here. I would greatly appreciate hearing from you using the email provided so I can learn more. Bill Sharp Service Director - Group 1 Ford of Kennesaw billysharp@Group1Auto.com

January 21, 2026

I am very pleased with the service I received at Group1 Ford. Jonny was very helpful and explained what I was having done and why. More

by juzcruisin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
Jan 22, 2026 -

Group 1 Ford of Kennesaw responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 21, 2026

Good job. Thank you for all you do. You help me take care of my vehicle. You do good work. I will always take my car to Group 1 Ford of Kennesaw More

by problemsolvertag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole and Johnny
Jan 21, 2026 -

Group 1 Ford of Kennesaw responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 20, 2026

The service department is always on top of it! Just and Hannah is our favorite service expert and make sure that everything is taken care of the way we need it. More

by danialleylupa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hannah
Jan 22, 2026 -

Group 1 Ford of Kennesaw responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 19, 2026

Jonny Streetman is professional and friendly. He is always very helpful when we bring our cars in to be serviced. We appreciate that he takes time to answer our questions and we trust his judgmen More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
Jan 21, 2026 -

Group 1 Ford of Kennesaw responded

Hi Donna, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2026

Aston, I believe the customer service manager, gave outstanding stellar customer service! Adjust all my concerns quickly and correctly. Was extremely sweet, kind and attentive. Can’t give her enough pr More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aston
Jan 19, 2026 -

Group 1 Ford of Kennesaw responded

Hello Alicia, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 16, 2026

Prompt, courteous and friendly. Got me in before my appointment time and back out early. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Jan 18, 2026 -

Group 1 Ford of Kennesaw responded

Hello Jim, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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