Jim Shorkey Cadillac

Awesome service I came to you from Mazda of Roswell, as the last few times I've been there for my regular service and maintenance the customer service level was very I came to you from Mazda of Roswell, as the last few times I've been there for my regular service and maintenance the customer service level was very undesirable. From the very first of setting up the appointment, which was very quick and simple to getting the service that I needed and even a car wash that I didn't ask for was amazing! Thank you for taking your customers time into consideration as well as wanting them to come back. Even from scheduling the appointment on the phone the lady even said to me that they hope to "earn my business". At this time you have and keep up the great job! More

Easy Experience I worked with Gene over the phone to help find and negotiate for my new Maxda CX-5. David in finance was great to work with. What a nice guy! When it I worked with Gene over the phone to help find and negotiate for my new Maxda CX-5. David in finance was great to work with. What a nice guy! When it comes time to get my next Mazda, I will certainly return. More

Outstanding We can't say not one bad thing about him. He went far & beyond all expectations to help us. He came to us to let us know he would be with us next, & h We can't say not one bad thing about him. He went far & beyond all expectations to help us. He came to us to let us know he would be with us next, & he was the most helpful person. He was respectful, honest, helpful, kind, friendly, & so much more. I recommend him as a salesman. Thanks Gene for all your hard work in selling us what you thought was best for us. We love the Mazda 3. Keep up your great work. And also a big thanks to Charles Aycock & David Nguyen!! Y'all was so helpful too. More

personal review Darryl was very helpful and considerate. I didn't feel like I was being influenced, which is important. I would definitely recommend him to a friend Darryl was very helpful and considerate. I didn't feel like I was being influenced, which is important. I would definitely recommend him to a friend More

Mrs Debra Massey Kevin was awesome to work with. He was honest, friendly and knowlegdeable. When I need another vehicle or want to recommend someone I would not hesita Kevin was awesome to work with. He was honest, friendly and knowlegdeable. When I need another vehicle or want to recommend someone I would not hesitate to call Kevin. More

Paitience and Consideration Towards the Customer I was looking to lease a Cadillac ATS or a Mazda6. It was very convenient to me that your dealership sold both of these cars. To help me in my decisio I was looking to lease a Cadillac ATS or a Mazda6. It was very convenient to me that your dealership sold both of these cars. To help me in my decision, I took a long test drive in both vehicles with Marvin. I was still undecided and then actually had to delay my lease because of some family issues that had to be taken care of. Marvin was patient with my procrastination and when I eventually returned to the dealership to try to decide between the two cars, I was given the opportunity to take both of them (equipped exactly with the extras that I was looking for) overnight to make up my mind. I have found from past experience that this is the only way I can really decide if a car is for me (with a 3 year lease, i would like be sure!). After comparing the two cars, I easily chose the Mazda and have not regretted my decision. The negotiation of lease cost and the lease itself were painless and did not take a lot of time. The exact model of car and my color preference were not available on your lot, but Marvin was able to locate, and get delivered within a week, the car I wanted. I have been more than happy with my lease of a Mazda6, It really surprises me that this car does not have better sales. It is a truly excellent car for the price. All of the many safety features worked flawlessly from the start and the gas consumption is as good as most hybrids. Most of my driving (with very little freeway included) gets me around 33 mpg rising sometimes to 36 mpg. More

Modern setup - old fashioned service We moved from California to Georgia in July of 2013. Our first contact with Mazda of Lake Lanier was to have our two Mazda 6's serviced there. The s We moved from California to Georgia in July of 2013. Our first contact with Mazda of Lake Lanier was to have our two Mazda 6's serviced there. The service we received from Connie Williams was consistently outstanding. She explained our options well, suggested necessary service but never tried to sell us the stupid stuff that we were accustomed to having dealers in California try to foist on us. Over several contacts, we came to trust and rely on Connie. Then, several months ago, we decided to buy a new Mazda 3. We went through AAA Buying Service and got the full-court press from some other dealers, but the Lake Lanier's bid was competitive, and because of the trust we'd developed with Connie, we stuck with our dealer. They made the buying and financing process very easy. Don Renner was particularly great to work with. The service and support for our three Mazdas has been outstanding. A few weeks ago, I brought my 2014 Mazda 6 in for a factory recall and planned to wait for it despite an estimate of 3 to 4 hours to complete the work. After about an hour, Connie came over, told me that because of some unanticipated problems, they would not be able to complete the work that day. So they sent me home in a free loaner car - a new Cadillac. The dealers I'm used to would have let me wait until the late afternoon, given me the bad news, and let me arrange my own transport home. These folks know how to take care of their customers. They almost always get the repairs done within their time estimate. But if they can't, they make it right, and they are right on top of the situation. More