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Jim Shorkey Cadillac
Gainesville, GA
53 Reviews
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53 Reviews of Jim Shorkey Cadillac
August 05, 2022
Slow service, overpriced and not a satisfactory experience. Initial communications were quick and timely; however, the salesperson did not exactly what was going on with his product portfolio. experience. Initial communications were quick and timely; however, the salesperson did not exactly what was going on with his product portfolio. I knew exactly what I wanted. I had an appointment to order a new car, it took so long, I looked around for my sales person and just got up and left. I hit the one hour mark and was done. I kindly sent an email upon departure and rescheduled for two days later. Upon my return, everything went way smoother. When discussing money, they wanted a $10k deposit and $40k over sticker on a vehicle they didn’t even have an allocation on. Obviously, I gave them a best and final offer and it was declined so I left. The following Monday, another dealership offered me a real allocation at MSRP with no deposit. I thought things would change for the better with the new ownership; however, that was wishful thinking. I am all for supporting my local economy but Jim Sharkey will never earn my business. The parts department is slow too. More
by rg27610
Employees Worked With
Sam Goggins
February 15, 2022
Marvin Mattson - We've bought four cars and worked with him as a salesman and as an administrator. He has always been helpful, way beyond the duty. We thank him. We have always bought used cars and were tr him as a salesman and as an administrator. He has always been helpful, way beyond the duty. We thank him. We have always bought used cars and were treated with excellent service. More
by judywgoddard
Employees Worked With
Marvin Mattson
April 26, 2021
Took our vehicle there while on vacation due to CEL, ABS and many other lights on. Derek Mugge and the service department determined that the fuse panel in the engine compartment and the wiring harness burn and many other lights on. Derek Mugge and the service department determined that the fuse panel in the engine compartment and the wiring harness burned up and it would be $3976 to repair. Had car towed home to Florida and it was just the battery. NOTHING burned up! NEVER trust this dealership! More
by coffeebean120
Employees Worked With
Derek Mugge
January 27, 2021
This was our first visit to Lake Lanier Mazda. We were a happy customer of Roswell Mazda but due to Trey Pettyjohn's personable attitude decided to try Lake Lanier since it is closer to our North Georgia mo happy customer of Roswell Mazda but due to Trey Pettyjohn's personable attitude decided to try Lake Lanier since it is closer to our North Georgia mountain home. Was very satisfied with both the salesman and the dealership. Trey was honest and straight forward (very rare) and he got us very close to our price without a lot of negotiating. Trey even drove to our home the next day to return items left at the dealership. We were very satisfied with their friendly and polite service and we got just what we wanted. More
by DAN.TROCHE
Employees Worked With
Trey Pettyjohn
September 25, 2020
I live out of the area and this dealership was able to help me purchase a car during these difficult times! Awesome customer service! They took the extra time to find me the car that best suited my needs. help me purchase a car during these difficult times! Awesome customer service! They took the extra time to find me the car that best suited my needs. Highly recommend. More
by KristaS.
Employees Worked With
Marvin Mattson
February 11, 2020
Scammers Busted By MAZDA USA! Believe the One Star Reviews for this bad dealer. Went to the dealer to set up an appointment for a recall on my Mazda. I gave the adviser Brandy my r Believe the One Star Reviews for this bad dealer. Went to the dealer to set up an appointment for a recall on my Mazda. I gave the adviser Brandy my recall notice and she took all my information and gave me the appointment information. When I showed up for the appointment it was like she had never spoke to me and I had to provide all my information again. Her snobby attitude irritated me in the first place but when I requested that No Other Work be done on my car, no inspection, no diagnostic, car wash etc. She gave me false information that a inspection and diagnostic check must be done or Mazda would not pay for the recall. Sounded fishy to me and I'd already saw other One Star Reviews where this dealer Always finds something wrong to push service or repair work. All I want is my recall work done and she said it was "Mazda's Rule" that bogus inspections and diagnostic checks must be done. Well I called Mazda. Guess what MAZDA HAS NO RULE! MAZDA DOESN'T REQUIRE OR PAY FOR INSPECTIONS OR DIAGNOSTIC CHECKS RELATED TO RECALLS. The Mazda customer care representative called the dealer to try and stop this false information but the dealer refused to stop misleading customers. The Mazda customer service representative put me in contact with the Mazda District Manager so he can stop these scammers from further misleading customers. Few hours later I received a call back from the MAZDA district Manager who informed me that he spoke to the dealer and they NOW KNOW they can't FORCE UNNECESSARY SERVICE on customers and lie and say it's a Mazda Rule! I have also been contacted by Mazda USA and they are very concerned about how this dealer operates and assured me they would be following up with this dealer! Busted! I'd never ever use this dealer and will be notifying others on the shadiness of this dealer. Keep driving Do Not Take Your Vehicle to this dealer! More
by goshee
Employees Worked With
Brandy Ray
August 26, 2019
Great Service Recently took my Mazda 3 in for a bunch of repairs that were covered under the extended warranty that I purchased for my used car. Even though there w Recently took my Mazda 3 in for a bunch of repairs that were covered under the extended warranty that I purchased for my used car. Even though there were numerous issues that came up throughout the process (not to the fault of this dealer), Brandy was with me every step of the way making sure I left satisfied. Brandy is highly recommended if you're looking for good communication and someone that is on your side. Highly recommended. More
by bboucher790
Employees Worked With
Brandy Ray
January 24, 2019
poor service had recall on madza cx9. scheduled appointment and after waiting 10-15 minutes was told part out of stock and back ordered.. on 2nd attempt was had recall on madza cx9. scheduled appointment and after waiting 10-15 minutes was told part out of stock and back ordered.. on 2nd attempt was told that for recall and oil change would take 3-4 hours. after 5" hours i called and was told that they had not started and would be the next day before repairs would be completed. returned the next day and paid bill. went to carl and everything had been taken out of glove department and beneath radio and was scattered on floor and front seat with none put back. complained to staff member and she appeared to be unconcerned stating that had to get in glove compartment to fixed callback on air bag. also was told that needed new tires and i responded that would need to delay. she offered to have prices available and give them to me when i picked up my car. she did not provide these so i have ordered them elsewhere. if another dealer is nearby for you, you might wish to consider an alternate. More
by madza
Employees Worked With
brittany
January 05, 2019
Shady practice I feel duped in a way. I spoke to a salesman (AJ) and told him what I needed the price to be out the door. He told me fine it can be done, so I drove I feel duped in a way. I spoke to a salesman (AJ) and told him what I needed the price to be out the door. He told me fine it can be done, so I drove an hour to the lot. I should have walked away the moment the price became 5,000 more than what we spoke about. The salesman had a smile and was very nice all the while knowing they changed the agreed price. I had my own financing and set amount I could spend. So after swallowing the fact I was not getting the price we spoke about over the phone, I started from the beginning (advertised price) but wait there's now an add charge (Atl. Advantage $1735) that I could not opt out of even though I was buying a used Chrysler T&C from a Lincoln dealership. This plan is for their new cars, I really didn't want it. They dropped the price to $735 but that goes to show the advertise price is not the "true price". After speaking with the bank I was allowed to go up on my loan. I had to come back the next day with the check from the credit union. The next day what should have been a quick in and out with the Financial Department turned into 5+ hours of waiting to close the deal. I had a grumpy 17yr old son a 70yr old mother mad because we were there 5+ hours, plus two 3yr olds hungry and trying to eat all the snacks. I finally get in with the Financial Department and asked why the line item that should have said Atl. Advantage now said wounded warriors fund. The finance guy removed the line item and added that amount to the price of the van (make the sales price $735 more) After all was said and done, I paid more than advertised internet price, it was late (I fell asleep waiting to close that night. I felt stuck because that would be the last night I would have available transportation. I still feel like they did a Houdini on me. Now there are not any mentions of the "Atlanta Advantage Plan" and after the 1st verbal broken (phone price agreement), I pray they keep the now verbal Atlanta Advantage Plan. One bright side, I walked away with a big red bow and a full tank of gas, but I bet they do that for everyone. ?WOW I just posted to Yelp and read other stories all sounding just like mine. Shady business 😡😠 BEWARE!!! More
by Andrea C.
Employees Worked With
Bill Iqbal, AJ Yusuf
October 13, 2018
Great customer service Friendly i called late and placed a tire order and chris ordered my tires at the last minute his staff threw the week offered me a ride to work then they would i called late and placed a tire order and chris ordered my tires at the last minute his staff threw the week offered me a ride to work then they would bring my car to me Now that’s Great service More
by mazdaman2019
Employees Worked With
Christopher Bach
