Jim Riehl's Friendly Honda

Brought my 2018 Honda CRV for recall work and oil change on Monday 3/17/25. Was told on 3/18 that it was ready for pick up. Agreement was made to pick it up on Wednesday, 3/19. On arrival, they were unable on Monday 3/17/25. Was told on 3/18 that it was ready for pick up. Agreement was made to pick it up on Wednesday, 3/19. On arrival, they were unable to locate my vehicle or keys for about 20 minutes. I asked, You lost my vehicle? The answer, No, we just can't find it. When it was located, I was shocked and disgusted to find the inside totally trashed. Driver's side: muddy. Front passenger had items normally kept in the rear. Back seat also trashed. On arrival home, it took me over an hour to clean my vehicle. Makes me wonder if the work I took it in for was actually done and why they felt the need to trash my vehicle. More

Justin and Chris went above and beyond d and really saved my bacon, um well oil engine etc al. Highly recommended for the life of your car. E. my bacon, um well oil engine etc al. Highly recommended for the life of your car. E. More

I spoke with service department’s Ms. Kayla Gasparetto regarding issues with my car. She was knowledgeable and understood the situation, gave me an appointment right away away. When I bro Kayla Gasparetto regarding issues with my car. She was knowledgeable and understood the situation, gave me an appointment right away away. When I brought my car she took the lead and worked with her service team to address all the matter very professionally and delivered the car in my satisfaction. Thank you Kayla, and Jim Riehls team for an excellent job. More

Very unprofessional, unfriendly and under qualified staff. I could never recommend this dealership to anyone. staff. I could never recommend this dealership to anyone. More

Simply the best new car purchase, ever! Christopher Doubleday (salesperson) was professional, honest, responsive, detail-oriented and 100% engaged from initial query through the delivery Christopher Doubleday (salesperson) was professional, honest, responsive, detail-oriented and 100% engaged from initial query through the delivery. Chris was accessible to answer questions and ensured that this experience would go flawlessly (wife’s birthday present). Other car manufacturers/dealers were more concerned about their interests instead of the customer’s best interests. You can tell that the culture at Jim Riehl’s Friendly Honda is truly friendly. The other team members working behind the scenes should also be recognized. As well, Jim and Tony who delivered the car were professional and personable. I look forward to another new car purchase from this team and will share my experience with family, friends, relatives, and coworkers. Thank you - well done! More

Very rapid and dedicated service to my battery problem. I was impressed with the professionalism and respect for me. I was impressed with the professionalism and respect for me. More

Suddenly I had a loud noise around my wheel well. I brought it in to Jim Riehl’s. They got me in right away. Maybe 20 minutes later it was done. Turns out a stone got inside the wheel. Easy peasy a I brought it in to Jim Riehl’s. They got me in right away. Maybe 20 minutes later it was done. Turns out a stone got inside the wheel. Easy peasy and I was on my way! More

Had my oil change and filter replaced with car electronic check done with respect an courtesy from Jim Rhiel’s Honda repair. Completely satisfied. Ok check done with respect an courtesy from Jim Rhiel’s Honda repair. Completely satisfied. Ok More

One, Joesef, made me feel irrelevant and subpar. His inability to communicate in a untimely fashion was a huge minus and a decisive factor in my final decision. Good customer service from the others th inability to communicate in a untimely fashion was a huge minus and a decisive factor in my final decision. Good customer service from the others that I dealt with. More

On 5-1 met with with Tyler C who fixed a problem with driver rear wheel leak problem. Tried one way to find problem area and on second try was able to come up with as solution. At this time, I am very driver rear wheel leak problem. Tried one way to find problem area and on second try was able to come up with as solution. At this time, I am very satisfied. More