Jim Riehl's Friendly Cadillac

Lied About Service Car Needed Most terrible auto dealership service ever. They indicated car battery had bad cell and needed to be replaced for $380. We said button it up, we wer Most terrible auto dealership service ever. They indicated car battery had bad cell and needed to be replaced for $380. We said button it up, we were getting battery at auto zone much cheaper, paid our diagnostic fee and picked the car up. On the way to auto zone, by chance, we called Serra Cadillac in Washington Twp, asked their price, $220. Well decided to bring there, come to find out it was a warranty item and we didn't need to pay anything--further more, they checked the battery and it was good. So Friendly lied about the battery, didn't acknowledge the warranty. Serra did find out there was a bad block and replaced---under warranty. What would have happened if we let Friendly change the battery, we would have never known the real issue with the car. Friendly also told use we needed new plugs and a few other things because of misfiring--cost close to $1,000, btw the car has just under 30,000 miles--no car needs new plugs at 30,000. They are terrible. Buyer beware--if they cannot earn their money honestly, then shut down the service shop. We went back and asked for refund of our diagnostic, had to fight with them, they made us prove the battery was good and insisted on testing again on their machine--we finally agreed but in our plain sight. Battery tested good, --then he said sometime it will test bad then good---then why did we have to have another test to prove it to you??? Grudgingly, they gave us a refund. BTW, never a sorry for our troubles and the day and 1/2 we wasted our time with. More

Great 👍🏿 Top of the line service. I have no complaints. Looking forward to the next time I come. Will recommend this dealership to others. God Bless you al Top of the line service. I have no complaints. Looking forward to the next time I come. Will recommend this dealership to others. God Bless you all. More

Camero purchase Bryan gardener was a very good salesman, He followed through with what he said he would do. Very straight forward and honest transaction. I would g Bryan gardener was a very good salesman, He followed through with what he said he would do. Very straight forward and honest transaction. I would go back again. More

Excellent experience Excellent salesperson in Heidi she did everything I asked of her. Finance manager was excellent. Entire transaction was excellent. Will definitely Excellent salesperson in Heidi she did everything I asked of her. Finance manager was excellent. Entire transaction was excellent. Will definitely recommend Jim Riehl's Friendly Cadillac to all person looking for new car. More

New ATS lease Fast and easy, very friendly, Ralph and Thomas had everything available when I arrived. They made this a great experience for me and my fanily! Fast and easy, very friendly, Ralph and Thomas had everything available when I arrived. They made this a great experience for me and my fanily! More

Great buying experience Overall a great experience The finance manager took exceptional care of my transaction. Also the people in charge of sending the car out of state d Overall a great experience The finance manager took exceptional care of my transaction. Also the people in charge of sending the car out of state did a great job More