Jim Riehl's Friendly Cadillac

Dan C Exceeded my expectations, great job. Had visited another Cadillac dealer (St. Clair Shores) earlier that day and walked out after essentially being i Exceeded my expectations, great job. Had visited another Cadillac dealer (St. Clair Shores) earlier that day and walked out after essentially being ignored by both the salesperson and then the manager. When they finally decided to acknowledge my presence (by the way, there were no other potential .customers in the showroom), they tried to play the "back and forth" game between themselves regarding the price and the appraisal price of my 2008 SRX. I put up with their nonsense for about 15 minutes before I walked out. Seriously considered going to a competitive auto manufacturer, but reconsidered and gave Friendly a chance. Pleased that I did. I suppose the clowns in St. Clair Shores forgot that the customer has a variety of choices available to them...this is not Russia. More

Great customer service. In and out in a timely manner. the people at Friendly Cadillac always treat you with the respect you deserve. it is always a pleasure going to this de In and out in a timely manner. the people at Friendly Cadillac always treat you with the respect you deserve. it is always a pleasure going to this dealer for anything, More

Excellent service My Dad, Reid Conti, had used your dealership for years. Always treated him well. Unfortunately, he passed away last year. I inherited his vehicle My Dad, Reid Conti, had used your dealership for years. Always treated him well. Unfortunately, he passed away last year. I inherited his vehicle and have brought it to you 2 or 3 times. Each time excellent service. The 1st time, the one employee Jared, I believe, actually recognized my Dad's H3 and was looking for my Dad. I had to tell him of my Dad's passing. He was so kind and had no idea what a blessing it was to me that someone remembered my Dad and had nice things to say. Ivery been treated exceptional each time and I thank you for that. More

Thomas is the best!!! The third car was just as easy as the first! Thomas is the best! I told him what I wanted and he delivered! He treats you like you want to be treated. The third car was just as easy as the first! Thomas is the best! I told him what I wanted and he delivered! He treats you like you want to be treated...with respect! More

Great leasing experience Quick and easy leasing experience. Very happy with both Eleanor Knapp and the dealership. Friendly professional service all the way around. Will de Quick and easy leasing experience. Very happy with both Eleanor Knapp and the dealership. Friendly professional service all the way around. Will definitely lease from them again. More

Great Experience Another Great Experience at Friendly Cadillac. As always their staff and professionalism was flawless. They go out of their way to take care of me e Another Great Experience at Friendly Cadillac. As always their staff and professionalism was flawless. They go out of their way to take care of me every time I have dealings with them. More

longest service repair ever....epic failure Took almost a month to service my car. Had to call to get details. My car incurred damage on their lot and they expected me to be happy splitting a re Took almost a month to service my car. Had to call to get details. My car incurred damage on their lot and they expected me to be happy splitting a reduced repair bill when I should've paid nothing cause the original repair was under warranty. Epic failures all the way around. More

Good serfice BUT now I have same problem and need to come ba Now i need to come back. Something(s) were not done correctly. Why is the work not checked better? I need a loaner and need to schedule another visit Now i need to come back. Something(s) were not done correctly. Why is the work not checked better? I need a loaner and need to schedule another visit. Not what I expect from Ccadillac More

Honest and friendly Frank Stack was great! He sold me an awesome Cadillac Escalade at a great price. Will recommend him to all my friends and family. He's honest too. Frank Stack was great! He sold me an awesome Cadillac Escalade at a great price. Will recommend him to all my friends and family. He's honest too. Thank you, Frank! More

Unfinished Maintenance Although my visit was to get the front console lid fixed to open and close properly, the dealership did order a new part that is required. I had a ti Although my visit was to get the front console lid fixed to open and close properly, the dealership did order a new part that is required. I had a time constraint and they were able to complete all others checks and tests. The car was washed and cleaned before it was returned to me. More