Jim Potts Motor Group

Skidoo sled bought Feb 2020, suspension shipping bracket was not fully removed, skis installed on opposite sides. Contacted them and they offered nothing, poor workmanship. was not fully removed, skis installed on opposite sides. Contacted them and they offered nothing, poor workmanship. More

A great experience time and time again This dealer is simply the best in my region when it comes to motorsports. I looked around at many other local BRP dealers and Jim Potts in my opinion This dealer is simply the best in my region when it comes to motorsports. I looked around at many other local BRP dealers and Jim Potts in my opinion is the place to be. They will work for you to make the impossible...possible. I dealt with Jim in sales and Matt in service who were very accommodating to make a customer happy when other competitors I called on acted carelessly. Jim Potts has a vast selection of everything...the prices are very competitive and the service is top-notch...done right the first time. They are knowledgeable, straightforward and trustworthy to make a deal happen and meet your needs. Overall always a great experience time and time again. More

Unprofessional and rude. I requested a price out the door on an ATV. They responded with a work up. I inquired about a further price reduction due to new models coming in soon I requested a price out the door on an ATV. They responded with a work up. I inquired about a further price reduction due to new models coming in soon and didn’t get a response. I emailed back and said I was still interested and had not received an email back. They responded rudely with “no correspondence needed you asked for a price and that’s what we gave you.” Awesome customer service guys! Great way to run a potential buyer away! I’ll gladly spend my money elsewhere. More

Worst dealership in the whole u.s Terrible management, really unprofessional. Karen is really rude with lots of attitude. Jim is dishonest, racist & really really cheap, I mean like an Terrible management, really unprofessional. Karen is really rude with lots of attitude. Jim is dishonest, racist & really really cheap, I mean like another level kind of cheap!!! I’ve never seen or been to a dealership that bad honestly. If anybody wants to purchase a unit I recommend can-am in West Chicago! They wouldn’t rip you off, or be dishonest or racist like people in Jim Potts. They should go out of business!!! More

Always a Great Experience! Been coming here for years and I'm always pleased with the service. They even pick me up from the train station! Jim has always been very accommodatin Been coming here for years and I'm always pleased with the service. They even pick me up from the train station! Jim has always been very accommodating, even when I had some difficult customization requests - his input, diligent parts research and infinite patience by Karen (I must have changed my mind 10 times) and their mechanic's expertise made my new mods turn out even better than I'd imagined possible. Their whole staff is great. I saw a leather jacket on their Ebay store marked down from $430 to $180 and when I called to see if they could hold it for me, Jennifer not only held it until I could pick it up so that I didn't have to pay shipping, but she also gave me an extra 10% off the Ebay price for making the purchase in-store! I always feel like I'm appreciated here and I always get a great deal. A+++ dealer! More

Love this place! We have never had anything but kindness and help from jim potts motor group. Our units are amazing and we'll be purchasing more soon We have never had anything but kindness and help from jim potts motor group. Our units are amazing and we'll be purchasing more soon More

Rude and Dump These guy are DISHONEST RUDE and unprofessional AVOID them at any cost I am surprised they are in business. You loss other opportunities waiting for These guy are DISHONEST RUDE and unprofessional AVOID them at any cost I am surprised they are in business. You loss other opportunities waiting for their crazy responds. More

Service visit only..BEWARE! Horrible rude experience!!!! I would like to give ZERO stars. Dropped it off and asked to be contacted with estimate of charges before any work is performed (which secretary wrot I would like to give ZERO stars. Dropped it off and asked to be contacted with estimate of charges before any work is performed (which secretary wrote on the paperwork). It was there for 2 weeks and never a call until the vehicle was "ready for pick up"! What?!?!?! We NEVER received a call..then spoke with Service Mgr on phone asking him to detail what he did and what charges were...when we questioned the charges as a little high, the Service Mgr told us we should have serviced it ourselves in our own garage. He was rude and unprofessional. We spoke with Jim Potts on day of pickup, who told us when we dropped off the vehicle and spoke with service mgr that day THAT was our estimate even though a dollar amount was NEVER discussed or labor hours etc. Owner blew up at us and accused us of lying and we were bothering him when he was busy! I was apalled! The owner then yelled again at us to get our vehicle and get out. I have never in my life come across such an UNPROFESSIONAL, RUDE,ARROGANT business owner with ABSOLUTELY NO CUSTOMER SERVICE SKILLS. Received NO apology for repairing our vehicle without calling with estimate...NOTHING! Do not take your vehicle here. I wish I read the reviews first. Beware, they only watch out for their own employees and dont care about the customer! More

Poor service, dishonesty, no INTEGRITY Horrible person to do business with. I had them work on my Spyder. My GPS(that was in a locked compartment ! ) was stolen out of the locked compartmen Horrible person to do business with. I had them work on my Spyder. My GPS(that was in a locked compartment ! ) was stolen out of the locked compartment while at their shop. I showed up to pick up my bike and my GPS was gone. They had left he key in my Spyder, while unattended in the parking lot. They are taking no responsibility. The owner told me "Get the xxxx out" of his business. Very unprofessional. Don't do business here! More

Terrible customer service. I tried to buy a pwc from them and just got the runaround all day. The 2 people who kept answering my calls could not answer any of my basic questions I tried to buy a pwc from them and just got the runaround all day. The 2 people who kept answering my calls could not answer any of my basic questions like exactly how much cash to bring after taxes and their fees or what the warranty was on a brand new unit and they were absolutely rude. I'm guessing they only had 1 salesman in the place and he was always busy and would never return a call. More