Jim Norton Toyota of OKC

About 4 or 5 months ago I bought our 4 Runner in for service, it was due for fluid check and tire rotation. When I got about halfway home, I noticed they never rotated tires because one tire had too muc service, it was due for fluid check and tire rotation. When I got about halfway home, I noticed they never rotated tires because one tire had too much air so I asked them to adjust it. I informed Toyota and one of the managers named Ryan called me back the next day, saw they never rotated the tires after reviewing the camera, he apologized and had me bring it back, this time we marked the tires, still never rotated, called again and they never called back no matter how many messages I left for Ryan and also left messages through the service desk. We are up for a service call again and they told me that it was for an oil change and tire rotation, then l got an email for service totaling $807.06 that they said we need, this is our 3rd time we purchased a brand new 4 Runner through Jim Norton and never got a bill like this. I called and the service manager was supposed to call me yesterday (03/07/23) to explain it all to me, not surprised, she never did and it is already the 8th. We don’t even have 14,000 miles on it and on the top of that bill it says for 30,000 miles but she said they suggest we get it, why would we need all that stuff totaling $807.06 or does this have something to do with me complaining about things not being done? So disappointed in Jim Norton Toyota and we love our 4 Runner and the thought of finding something else is horrible, but who would want to be treated this way when you spend so much on a new vehicle. More

I don't know what else to say here, except I've tried TWICE now to buy a vehicle from them. Both times I've been in the middle of getting a deal together, they disappear and leave me hanging. This time w TWICE now to buy a vehicle from them. Both times I've been in the middle of getting a deal together, they disappear and leave me hanging. This time was with the Internet Director. If a manager leaves a buyer hanging, I can only imagine how a regular sales rep would treat people. Lead by example! More

I have chatted with their employees and kept the chat 5 times. My battery has a warranty of 84 months. The service dept will not email or call to replace it or set up an appt with service. We had a falling times. My battery has a warranty of 84 months. The service dept will not email or call to replace it or set up an appt with service. We had a falling out due to they didn’t fix the recall paint job and caused more paint chips with their machine. I have proof of. They will not return my recall letter and told me several times they fixed my cracked windshield and did NOT! They charged me 338 which I was quoted but did NOT touch it. I have pics and kept every single text message. I left a bad review and now they are retailing, it appears. I am in the process of calling Toyota themselves as they aren’t standing behind their product. I bought this car brand new, special ordered, by the way. 0 interest, and it is paid in full. 2017 Rav 4 SE Limited., Pearl Blizzard. The appt was set and windshield and paint job wasn’t fixed as they told me my car was ready. Loaner was supposed to be free. I told them I was transferring jobs and needed car back within so many days as usps clock starts rolling before they open and carrier mail when they close. I told them I would need car delivered as I couldn’t make it there in time to pick it up and return theirs. I paid the 338 as I was told that was for the windshield. I had no idea as they just sent me the link per text and I paid it before walking into the Post Office at 5 a.m. come to find out since I had car longer because I couldn’t return it, they charged me for the loaner 338.00 same price they quoted me for the windshield, pretty convenient, huh!!! They pulled a fast one. I have purchased 6 vehicles from them and won’t buy another and neither will my friends or family. I’ve never paid for a loaner in my entire life. They have always be free due to my loyalty. This battery issue has gone on for 5 months. The person in the chat tells me I will have service call or email you and they never do. I’m getting a hold of Toyota tomorrow. They have standards they have to go by and they have to stand behind their product whether they like me or not. I told them I don’t have to see them I can send my son or daughter n law in. Not a problem. Don’t punish me because you can’t do your job and put your customers first. As I’m reading these review I’m not the only one having issues with this particular dealership. Very poor customer service. More

Called ahead to schedule a showing;then drove in from out of town to see a car. Battery was completely dead and zero efforts to show us the car. Showed serious interest and said we would be back in town next of town to see a car. Battery was completely dead and zero efforts to show us the car. Showed serious interest and said we would be back in town next week. Called a week later and car was still not fixxed. Texted us a few days later that car was finally working and then sold it before we even got a chance to come back…. More

I went in for a noise while applying the brakes in my RAV4 on Sep 7th, was told that the part to repair it would be in on Sept 23rd, an appointment was made for the 26th.. My wife followed up and was tol RAV4 on Sep 7th, was told that the part to repair it would be in on Sept 23rd, an appointment was made for the 26th.. My wife followed up and was told that the part wouldn't arrive until the 28th and a new appointment was made. We kept getting texts for the 26th and called again and was assured all was good for the 28th.. This is the 27th and we got a message that we failed to make the appointment on the 26th.. After failing to be able to reach the service writer that started all this, I finally talked to someone else and they said the part wasn't coming in until Oct. 12th.. They made made me pay the over $2000 for this repair before they would order the part and yet they can't even call me to tell me that the part is not there and reschedule the appointment.. I am getting very concerned about this situation because no one at the dealership seems to respect our time.. I would have wasted a trip to the dealership tomorrow for nothing because they are unable to pick up a phone and inform customers that the part needed is not there and set a new date.. I was thinking of purchasing a new Toyota in the next year, I'm not sure it will be from Jim Norton after this experience.. In the mean time I am out over $2000 and still have the problem.. I can't get anyone from Jim Norton that seems to care one bit about the fact that they charged us $2000 for something we have yet to receive.. More

We have high praise for Jim Norton Toyota OKC and its staff, including Marwan Shahin and Bruce, General Manager! We purchased a used 2018 Chrysler Pacifica Hybrid from them back in March of 2022. W staff, including Marwan Shahin and Bruce, General Manager! We purchased a used 2018 Chrysler Pacifica Hybrid from them back in March of 2022. We soon learned of a recall on this vehicle. The recall notice from Chrysler Corporation states, "This vehicle could spontaneously combust. Do not charge it or park it in a garage or near a building." After many calls and emails over several months to Chrysler Corporation requesting that they buy back this vehicle, we finally got an email saying, "Please note that the case has been updated with the buyback request you've made. Unfortunately, the case has been denied as the vehicle does not qualify for a buyback. Our sincerest apologies". I called and asked for further explanation about why it did not qualify for a buyback, and there was none. I also asked if I could appeal this decision, and their answer was, "no". It is undriveable and extremely dangerous. The parts for the "fix" are not even manufactured as of this writing, and we were given absolutely no timeline for repair. They did agree to pay for a rental car as a reimbursement, and so that money is out of pocket for us up front. We had a vehicle that we could NOT use, all the while making loan payments, insurance payments and registration. Jim Norton Toyota OKC, most specifically, Marwan Shahin and General Manager, Bruce, came through on our behalf. They agreed to buy back this vehicle and they did just that. I now have a 2022 Toyota Rav 4 and love it. The care, concern and exemplary conduct of the Jim Norton staff during this process, and how they resolved our situation was outstanding! We highly recommend doing business with this dealership. Thank you, Jim Norton, Marwan and Bruce, a stellar team! Best Regards, Vicki More

It irritates me that I made an appointment and still was at dealership for over 2 hours. Defeats making an appointment. This is the 2nd time and will probably not be back. at dealership for over 2 hours. Defeats making an appointment. This is the 2nd time and will probably not be back. More

Wavin, the sales person was Great. However I was disappointed with the closing people. They Did Not listen to me!! I told them repeatedly that I did Not want to purchase the “exte However I was disappointed with the closing people. They Did Not listen to me!! I told them repeatedly that I did Not want to purchase the “extended warrant “ & they kept trying! A 30 minute process took more than 1 1/2 hours. I was having medical problems that day & told them that I wanted to expedite the process But again , they didn’t listen!! Wavin is “user friendly “ but the closers are NOT . More

Purchased a vehicle on July 4th, had a trade in. I provided a 10 day payoff as requested at the time of sale. It is August 1st and my trade has NOT been paid off by Jim Norton Toyota OKC. I have ca I provided a 10 day payoff as requested at the time of sale. It is August 1st and my trade has NOT been paid off by Jim Norton Toyota OKC. I have called and emailed Scott King(Finance mgr) several times and I have not received a response. Will be forwarding this information to my attorney for further discussion. More

We were completed satisfied with the service and strongly recommend Jesse Soto, Jr. He did an excellent job in helping with our new purchase. recommend Jesse Soto, Jr. He did an excellent job in helping with our new purchase. More