Jim Norton Toyota of OKC

Excellent and courteous service T.J Campbell did a great job taking care of my vehicle service needs just like he has on my previous visits. It was a longer wait since it was a Satu T.J Campbell did a great job taking care of my vehicle service needs just like he has on my previous visits. It was a longer wait since it was a Saturday, but T.J. and the rest of the service managers did a good job of keeping me informed on the progress. In the end, they were short on porters, so, he took my vehicle and got it washed himself. More

Solid overall experience I just purchased a car here after going to multiple dealerships and the people I dealt with at Jim Norton were not nearly as pushy as other places and I just purchased a car here after going to multiple dealerships and the people I dealt with at Jim Norton were not nearly as pushy as other places and the price for the vehicle was significantly below market value, More

FIRST Toyota John Peterson did an excellent job as my service advisor. He explained what I needed done and listed the price for the service at the end of the pa John Peterson did an excellent job as my service advisor. He explained what I needed done and listed the price for the service at the end of the paper work. He did not pressure me into doing anything at the time but to be aware of the need for new brakes in the near future. Everyone has always been extremely helpful at Jim Norton. More

Customer Service The customer service at this Dealership is absolutely incredible. Service advisor TJ Campbell is awesome and so helpful and friendly. This dealersh The customer service at this Dealership is absolutely incredible. Service advisor TJ Campbell is awesome and so helpful and friendly. This dealership has by far the best service department I have ever used. More

Oil Changes for Life a Joke, GM Mr. Solomon Failed Me On 2/3/15 I purchased a 4runner with oil changes for life. I asked for something in writing to prove i had oil changes for life. they wrote on my pu On 2/3/15 I purchased a 4runner with oil changes for life. I asked for something in writing to prove i had oil changes for life. they wrote on my purchase agreement "oil changes for life". Beginning in 2016 they stopped honoring oil changes for life and first tried to tell me it was only good for oil changes every 12k miles. then the story changed to twice a year. I described my problem in Oct 2016 to the GM Solomon who supposedly had the service mgr write a note online in my file to give me oil changes every 5k miles. i thought finally settled. today i bring it in and they have the customer relations mgr Rita meet with me. they pull blank paperwork from 2015 that described oil changes for life as being limited to twice a year. I said great, you created a form later on because you decided to put limits on your promotion. I said go back to my file and show me where that form was completed for my vehicle showing I was informed that oil changes for life had all these limits. Rita went through files and eventually called me back. admitted they did not have a form completed on me and I said of course not because I was not briefed of these limits. she did say my file paperwork had written on it "oil changes for life". Of course it did because I didnt believe it when they sold me the vehicle and I asked them to write it on my paperwork. Rita (nice lady) took the situation to the GM Mr. Solomon who no longer stood behind his previous decision and even in the face of knowing they did not brief me that oil changes for life really meant every 12k miles and had limits of twice a year. knowing his people did not do their job, then failed to do his job and basicially told Rita the program is what it is and that is all we will honor. Funny thing is, I buy a car about every 2 years. I have bought a lot of toyota's. may have not even needed another oil change but since I know the leader of this dealership does not have the character I expect out of the leader of an organization, I refuse to do business with this dealership ever again. Good job Mr. Solomon! More

Watch out Check what they did if possible ,expecially when they say they have top off all fluids.They forgot to top up the antifreeze in my car and it was empty Check what they did if possible ,expecially when they say they have top off all fluids.They forgot to top up the antifreeze in my car and it was empty I thank God I checked. More

FORMER LOYAL CUSTOMER: DO NOT TAKE YOUR CAR HERE! After being loyal customer of their service department for 5 years, I was not expecting the worst runaround of my life from their body shop. My car After being loyal customer of their service department for 5 years, I was not expecting the worst runaround of my life from their body shop. My car was promised back to me in 2 weeks. After 3 MONTHS in the shop, I finally got the car totalled and settled by doing all the footwork between the shop and insurance on my own. In that time they: -Did not call to update me on the status of my vehicle -Took days to get any return phone calls on the status -Couldnt get a manager to call me back -were misleading and outright dishonest about their communication with my insurance company I tried to get my car back after 4 weeks to take elsewhere and was told I would need to pay to have it put it back together. They gave me a loaner that I could not use in place of my work car for fear of damaging. It was ultimately damaged on month 2 and cost me another $500 deductible. Would never have been out $500 if they had done their job. To add insult to injury, the second I got a settlement determined from my insurance, the sales department called to try to sell me a car! After relating my complete dissatisfaction they told me a manager would get ahold of me. Still waiting on that… Here is what makes me livid: I got a call from my insurance people within ONE hour of dropping off the loaner that they had filed a claim. ONE HOUR. 2 days later the claim on their loaner is almost settled. Why in the world did it take 3 months for them to simply total out my car?! More

FORMER LOYAL CUSTOMER: DO NOT TAKE YOUR CAR HERE! After being loyal customer of their service department for 5 years, I was not expecting the worst runaround of my life from their body shop. My ca After being loyal customer of their service department for 5 years, I was not expecting the worst runaround of my life from their body shop. My car was promised back to me in 2 weeks. After 3 MONTHS in the shop, I finally got the car totalled and settled by doing all the footwork between the shop and insurance on my own. In that time they: -Did not call to update me on the status of my vehicle -Took days to get any return phone calls on the status -Couldnt get a manager to call me back -were misleading and outright dishonest about their communication with my insurance company I tried to get my car back after 4 weeks to take elsewhere and was told I would need to pay to have it put it back together. They gave me a loaner that I could not use in place of my work car for fear of damaging. It was ultimately damaged on month 2 and cost me another $500 deductible. Would never have been out $500 if they had done their job. To add insult to injury, the second I got a settlement determined from my insurance, the sales department called to try to sell me a car! After relating my complete dissatisfaction they told me a manager would get ahold of me. Still waiting on that… Here is what makes me livid: I got a call from my insurance people within ONE hour of dropping off the loaner that they had filed a claim. ONE HOUR. 2 days later the claim on their loaner is almost settled. Why in the world did it take 3 months for them to simply total out my car?! More

Ghost If you wish to be a ghost then go to the service dept. I stood for awhile for someone to help me there was one guy on the computer that mumble someth If you wish to be a ghost then go to the service dept. I stood for awhile for someone to help me there was one guy on the computer that mumble something like be with you in a minute but after several minutes and still not helping or taking his eyes off the computer I left without any help and I will not be back. I have been going there since 2007 but never been treated so cold More