Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
675 Reviews of Jim Norton Toyota Tulsa - Service Center
Sort by
December 04, 2012
Brought in my 2010 Sienna to have the JBL GPS system rebooted after the power supply was interupted due to a bad battery at Jim Norton Toyota. The error message on the GPS read "no disc please insert th rebooted after the power supply was interupted due to a bad battery at Jim Norton Toyota. The error message on the GPS read "no disc please insert the map disc". Was told by ?Bryan at JNT that the GPS was bad and could be replaced with a refurbished unit for $3000.00 USD. It was not under warrenty because I had 50,000 miles and my warrenty was 3 years or 36000 miles. That was the only option given to me by Bryan at JNT. I left a voicemail to the service manager at JNT pleading that he go over it again to make sure the diagnosis was correct. He didn't return my call. I picked up the car from JNT with the GPS still not working and was told by the Bryan that I should take it to Kenny's a local audio sales shop to see if they could repair it. He actually recommended a local mom and pop audio shop to repair what his service center was unable to fix. I left in disgust and tried going about finding someone in the country that was compenent enough to properly diagnose and repair this unit. I called JBL the alleged manufacturer of this and all they would do is direct me to Toyota's 1800 number. Upon further investigation I found out that JBL only manufacters speakers and JBL subcontracts these through someone else. I still do not know who made this unit. Upon a search of the internet I was directed to United Radio out of NY and spoke with Frank. I told him what the error message and he instructed me to put the original CD. We had an updated map cd we had purchased from JNT that was formatted to load. The GPS rebooted from the original disk and is now working properly. Obviously Toyota Technicians need additional training on diagnosing electronics sold on toyotas vehicles sold today and the presidential service award is merely a piece of paper if the techs cannot properly diagnose the simplest of issues. More
by mattmullins
October 22, 2012
I purchased a 2011 Camry from Rod in May of 2010, and the experience was very pleasant. At the time of my purchase, Rod told me to look him up when I got my first door ding. Well, two years later, I got ab experience was very pleasant. At the time of my purchase, Rod told me to look him up when I got my first door ding. Well, two years later, I got about a 2-inch, fairly deep scratch on my car. Fortunately, Rod was back in Tulsa so I contacted him. Obviously, he didn't make any money on my visit but, nevertheless, he was very friendly and courteous and had the scratch taken care of at no cost to me. And, the body shop did a wonderful job. A person has to really look to find where the scratch was on my door. I will definitely recommend Rod and Jim Norton Toyota to anyone looking for a car. More
by staffli
August 11, 2012
We purchased our Prius from Jim Norton almost 5 years ago and have LOVED it. We live 120 miles from the dealership but have continued to have all of our service with Jim Norton. Can't say enough on how pleas and have LOVED it. We live 120 miles from the dealership but have continued to have all of our service with Jim Norton. Can't say enough on how please we are with Jim Norton. More
by sandramullinax
Employees Worked With
Sandra Mullinax
September 02, 2011
***If I gave negative 5 stars for their Customer Relations Manager Christie Pena and +5 stars for Cody Clay - this dealership/service dept averages 1 star at best!*** Took my vehicle in on 7/18 Relations Manager Christie Pena and +5 stars for Cody Clay - this dealership/service dept averages 1 star at best!*** Took my vehicle in on 7/18/11 for repair and paid in excess of $1600 ($1200 of which was labor). 3 weeks later on 8/8/11 I had to return for the SAME PROBLEM that was supposedly repaired. On 8/31/11 I had to return a 3rd time for the SAME PROBLEM to which I was advised it was something TOTALLY different and would be another $980+ to fix (of which only $191 was the part the rest was labor). Worked with rep named Cody who in turn went to the service manager to advise of the situation. Had the mechanic diagnosed and repaired my car correctly the first time I would not be incurring another almost $800 in labor charges. The service manager agreed and advised they would repair it for the price of the part only. I truly appreciate this gesture but it reflects VERY POORLY on the mechanics and the quality of work they perform. I'm not sure how this repair is going to solve the problem because the car had an oil leak. The first 2 times it was gaskets/seals, this time it is a warped oil pump. Since my oil pump is in my oil pan I can't figure out how the oil is leaking from the car onto the driveway instead of back into the oil pan - but they are the professionals and they know best!????! The ONLY reason I took my car to JNT for service is because my husband purchased a car from them and that's where he has all his work done. I should have known when he had to return with the SAME PROBLEM on 5 different occasions that my situation wouldn't turn out any differently(his car was not properly repaired until we had Toyota headquarters involved. I'm sure the service dept chose to bandage the problem in hopes the warranty would run out so we could pay full price for the proper repair.) More
by ShaftedbyJNT
Employees Worked With
Cody/Christie Pena
July 26, 2011
Bought our used Avalon there years ago and it was a wonderful experience. Have had to use the crash/repair shop three times and each time was treated royally. One employee told me how she'd worked at a wonderful experience. Have had to use the crash/repair shop three times and each time was treated royally. One employee told me how she'd worked at another auto place but that Jim Norton was so different in a remarkably fine way. She noted his special care for individuals, telling how he and his wife handed out personally selected Christmas gifts for each female working there. Others on staff have told me what fine character Jim has. He and I are members of the same church and it's so pleasant to go out in the secular world and hear what a fine reputation Jim Norton maintains with integrity. I would not think of trading with anyone else in town. Each time my car was repaired it was finished when promised and looked good as new.Tina who is in charge, was always accommodating and helpful. Gloria Phillips More
by Gloria Phillips
Employees Worked With
Tina, her asst., Mr. Theo, people in finance, everyone
