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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,246 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,246 reviews

March 13, 2012

Justin Mayer was an EXCELLENT person to work with! He was friendly, not pushy, and helped out in every way that he knew how. I came in with very specific guidelines about what I wanted in a car within a cert More

by lilmoulton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Mayer and Nick Jones, Nicholas "Nick" Jones
Mar 28, 2012 -

Jim Norton Toyota Tulsa responded

I'm so glad that Justin was able to take such good care of you!! We pride ourselves on being knowledgeable and never pushy, to ensure that each customer makes the best and most educated decision. Remember that if you refer someone to Justin, and they purchase a car, you can receive a $50 check!! Thank you so much for your business!

February 22, 2012

I brought my '98 4Runner in for a typical repair. The exterior hatch handle is made of plastic. It cracked and then broke so the hatch will not open. I asked them if they can fix it. The guy said they More

by phishtraveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
n/a
Mar 09, 2012 -

Jim Norton Toyota Tulsa responded

I'm very sorry to hear about your disappointment in our service. Please contact Christie Pena at your earliest convenience. She is our customer relations manager. She would like to discuss this with you, and reach a solution that would make you happy. 918-250-6888

February 13, 2012

They heard from a friend that I was in the market for a 2012 Tundra so they contacted me prior to 2012 Tundras being available. We swapped emails with what I wanted. They brought in real close the vehicl More

by happyaccordowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hoyt, sales team, service team
Feb 14, 2012 -

Jim Norton Toyota Tulsa responded

Hi there! I'm so glad we were able to get you into the new Tundra you wanted!! It is a great compliment when we know people pass up what is local for them to come and do business with us. It speaks wonders about our team, and we love hearing it!! Thank you so much for taking the time to tell us about your experience! We hope to see you again soon!

January 06, 2012

All sales and staff were very professinal, friendly and All sales and staff were very professinal, friendly and courteous. JC, my sales person, was very helpful in explaining and setting up new features e More

by kafortner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC Hergy, JC Hergy
Jan 10, 2012 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to tell us about your experience!! JC has been with us for a very very long time!! He is a fabulous employee, and I know he will be happy to see this review!! We hope to see you again soon!! Thanks again!

January 02, 2012

I have owned my Tacoma for about three weeks now, and I am 100% satisfied with my purchase from Jim Norton Toyota in Tulsa. I dealt with Laura Morse for about three weeks, trying to nail down EXACTLY what More

by Todd Lester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Laura Morse
Jan 03, 2012 -

Jim Norton Toyota Tulsa responded

Hi Todd! I'm so happy that Laura was able to get you EXACTLY what you wanted and needed!! I'm sure she will be able to do the same whenever you plan to get a new vehicle for your wife! We appreciate repeat customers like you very very much. We also appreciate that you have taken the time to review us!!

December 22, 2011

Robert was by far the most professional sales consultant we have experienced. We have purchased four vehicles from your dealership. Our overall experience in the dealership was outstanding. More

by gary l j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert Blocker
Jan 03, 2012 -

Jim Norton Toyota Tulsa responded

Gary! "OUTSTANDING" is what we strive for every single day!! I'm so glad that this was your experience now and in the past. We are so appreciative of your repeat business!! We wouldn't be where we are without loyal customers like you!! I'm sure we will see you again soon! Thank you so so much!

December 19, 2011

When we were in the market for a new car, everyone we knew told us Jim Norton Toyota was the best and they were right. We had first emailed in for a quote on a new Corolla and Richard had emailed us back More

by hedgesamy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Haase, Richard Haase
Dec 20, 2011 -

Jim Norton Toyota Tulsa responded

Thank you so much for your great review!! I will make sure that Richard, Ramey, and Thomas all get a look at it! We really love hearing when our customers had such a great experience. It's also very good to know that you heard great recommendations from others when you asked around! We look forward to dealing with you again soon!! Thanks again!

December 19, 2011

I called the Dealer ship and asked if they had any Scion XB's in stock and Jim Cobb informed me that they did so I told him that I was on my way to look at the XB. I was greeted immediately and asked if More

by terrydstout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cobb and Mike David, Mike David
Dec 20, 2011 -

Jim Norton Toyota Tulsa responded

What a great review!! THANK YOU!!! We work very hard to make sure all of our employees are informative without being pushy or putting our customers under pressure. We like for everyone to have a relaxed and enjoyable experience, so it's great to hear that this was the case for you!! I'll be sure that Jim and Mike see this review. Thank you so much!! We hope to see you again in the near future!

December 18, 2011

I went to Jim Norton Toyota because I found that they had a rare Tacoma that i was looking for. Boththe salesman and financier worked very hard to get me more for my trade and bring the price of the trade d More

by smy003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Buzz/Chris/Darren, Darren "Limey" Playford
Dec 20, 2011 -

Jim Norton Toyota Tulsa responded

I'm so glad to hear that you found the Tacoma you were looking for!! It's great to hear that Buzz and everyone else took such good care of you!! Thanks for your great review! And remember, for anyone that you refer to us, you can receive $50 when they purchase! Thanks again for your business and great review!

November 27, 2011

This is my second review on Edmunds.com, the first was of the terrible experience that I had trying to purchase from Toyota of Northwest Arkansas. On a scale of 1 - 10 I give them a -4. Working with Jim More

by sbrinsfi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans, Will, Christopher
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