Jim Norton Ford

Great team to work with The staff was very helpful. They worked hard to find the vehicle i wanted and kept me informed on upcoming rebates to unsure i got the best deal. The staff was very helpful. They worked hard to find the vehicle i wanted and kept me informed on upcoming rebates to unsure i got the best deal. More

Sure appreciate David at the Quick Lube! David is always pleasant and is responsive to questions and concerns. The work is done in a timely fashion and completely. I have no concerns. David is always pleasant and is responsive to questions and concerns. The work is done in a timely fashion and completely. I have no concerns. More

Quick service and freindly people. Always friendly people and always quick service. They let me know what extra services are needed and if can be done in my time frame. Always friendly people and always quick service. They let me know what extra services are needed and if can be done in my time frame. More

A great job on my 2001 Mercury. The service people replaced the front axle seals my 2001 Mercury and I appreciate how fast they worked and got my car back. Chris Long was great to d The service people replaced the front axle seals my 2001 Mercury and I appreciate how fast they worked and got my car back. Chris Long was great to deal with in the Service Dept. More

Treat their customers badly !!! NO SOCIAL SKILLS I took my Ford Fusion in for a oil change and two new tires. It also had a noise coming from the left rear. I was explaining the noise problem to the I took my Ford Fusion in for a oil change and two new tires. It also had a noise coming from the left rear. I was explaining the noise problem to the man at the desk when he interrupted me and said with a very snippy voice that he did not know what the problem was until he drove the car. I felt that was very rude! We continued the conversation on the tire replacement . He told me that it would need to be aligned because the tire on the front that was being change was worn on the inside. I told him I just had it aligned at the last oil change , and it probably was a past issue. He said with a very short tone , they would check it out and I had probably hit a pot hole . I said that I never hit a pot hole , that it was the middle of summer and their where not many pot holes. If their was a problem , it may be that they may have miss aligned it at the last oil change. This really angered him , and he ask me what was my problem . I told him he needed better social skills , he was not a morning person and should not be at the front desk representing Mathews Ford . Took my keys and left . I WILL NEVER GO BACK More

Matthews Ford took care of us! AWESOME experience, again!!!! Just bought our second new vehicle from Matthews Ford! We've always had great customer service! They didn't ever give AWESOME experience, again!!!! Just bought our second new vehicle from Matthews Ford! We've always had great customer service! They didn't ever give us the run around on the purchase, no games, no pressure, and no dishonesty. Bought our truck from Mike Couch. Super nice guy, went over and above getting what we wanted and making us happy! The finance guy, also super nice! Mike, my husband says, see you in 3 years....LOL We love our 2017 Ford F150 Ecoboost!!!! Ronnie & Shannon White More

Best Selection Best Price It was time to upgrade the old Ford Explorer, so I called my friend Richard Siau at Matthews Ford in Broken Arrow. I told Richard my price and what I It was time to upgrade the old Ford Explorer, so I called my friend Richard Siau at Matthews Ford in Broken Arrow. I told Richard my price and what I needed. He said come on in and I will help you out. When I got there Richard had a few choices for me to look at. After a test drive and 45 min with the finance guy they had me in a 2014 explorer with a lower payment and interest rate than I could get at my own bank. Great experience. More

Fantastic experience This dealership was recommended to us by a friend. Extremely pleasant experience. Salesman Bill Winters was very helpful in getting me the vehicle This dealership was recommended to us by a friend. Extremely pleasant experience. Salesman Bill Winters was very helpful in getting me the vehicle I wanted. More

Wouldnt want me to go through my bank Was talking down to me got a new guy and a guy with 13 years and they said they cant lower the price unless i went through my bank told them not to ru Was talking down to me got a new guy and a guy with 13 years and they said they cant lower the price unless i went through my bank told them not to run my credit and they did anyways More

Short and Simple My husband and I knew we wanted to trade in our 2012 Ford Focus for a new 2014 model. With that said it only took from1;30 till about 5:00 to pick ou My husband and I knew we wanted to trade in our 2012 Ford Focus for a new 2014 model. With that said it only took from1;30 till about 5:00 to pick out our car, sign the papers and drive it home! Shortest car purchase in our families history :) More