Jim Norton Ford

Exceptional Service from Jim Norton Ford - True Lifesavers! While on vacation, our 2019 Lincoln MKC left us stranded with an expired engine at just 47,000 miles. To make matters worse, our first Lifesavers! While on vacation, our 2019 Lincoln MKC left us stranded with an expired engine at just 47,000 miles. To make matters worse, our first stop at Bill Knight Lincoln left us without help or hope. But then we found Annette and the team at Jim Norton Ford, and they turned our entire situation around. From the moment we arrived, they treated us with care and understanding. Annette took the time to explain everything clearly, alleviating our stress and showing genuine concern for our predicament. Not only did they diagnose the issue quickly, but they also informed us that our engine was still covered under Lincoln's 6-year/70,000-mile powertrain warranty. This saved us from significant out-of-pocket expenses. Thanks to their professionalism and empathy, we felt supported and confident during an otherwise chaotic time. We can't recommend Jim Norton Ford enough for their honesty, expertise, and customer-focused approach. If you’re looking for a dealership that truly cares, this is the place to go. Thank you, Annette and the Jim Norton Ford team, for going above and beyond! More

I was a long time customer of Matthew's Ford before the dealership being purchased by Jim Norton ... a big shout out to Matthew in the Quick Lane service dept for his kindness and willingness to help us wi dealership being purchased by Jim Norton ... a big shout out to Matthew in the Quick Lane service dept for his kindness and willingness to help us with my wife's problem with a NEW battery .... Matthew saved us a tow charge to Jim Norton Toyoto on S Memorial in Tulsa ... A+ to Matthew! ... see you soon, Matthew, for my 50K mile servicing on my F-150 ... More

Jon Lane, salesperson, was very knowledgeable about the vehicle. They worked on getting the Explorer here to Tulsa very quickly. Fixed a couple of small dings without hesitation. Would totally recomme vehicle. They worked on getting the Explorer here to Tulsa very quickly. Fixed a couple of small dings without hesitation. Would totally recommend Jon and dealership to anyone looking. More

Very helpful employees. I would definitely use this dealership again. I'll very satisfied with my experience. I would definitely use this dealership again. I'll very satisfied with my experience. More

Jon Lane made ordering my new Mustang a breeze. He also took care of the details I wanted. I have bought from him before and would use him again. He also took care of the details I wanted. I have bought from him before and would use him again. More

Clean building, attentive staff, great answers to my questions, worked with me to find exactly what I wanted. questions, worked with me to find exactly what I wanted. More

Called and was set up with Donald Pullen,Who ansered my questions and we setup me coming in and took test a short test drive.Sat down and in a very short time we made a deal and was able to quickly finish questions and we setup me coming in and took test a short test drive.Sat down and in a very short time we made a deal and was able to quickly finish up and set up time to pick up when my wife got off work he met use at the door with Bronco right there under the awning,went over every thing with my wife and set our phones up for use and were one our way.A++ Only thing would see you might add is with Changes in Tagging process with Oklahoma might explain about that process of how will be getting metal plate in the mail with temp.sticker and how that all works.Thanks More

The salesman was very nice. The price was good and they have a huge inventory. The price was good and they have a huge inventory. More

Salesman were great so was management my financial manager didn't return my calls left several messages kind of disappointed had a few things needed to be taken care of the physically still waiting lo manager didn't return my calls left several messages kind of disappointed had a few things needed to be taken care of the physically still waiting love my truck just bought a explorer in October of last year this is the 4th ford I purchased at this store More

Honest and willing to listen. Communication between us was encouraging and a fair deal was reached. Communication between us was encouraging and a fair deal was reached. More