Jim Norton Chevrolet - Service Center

Worst dealership I bought a car in good faith assuming they wouldn’t sell junk on there lot. Drive the car for a month before having motor problems had the car taken i I bought a car in good faith assuming they wouldn’t sell junk on there lot. Drive the car for a month before having motor problems had the car taken in for service, never heard anything unless I called them. Then was told after the car had been there for 3 weeks that the warranty I bought with the car wouldn’t cover the motor work because the car I bought came with a cold air intake. So after another week an a half of waiting, I was told that they ordered the parts an was going to start working on it later that week. An after a week went by I called up there to find out they hadn’t even started yet I tried to get a hold of upper management about the problem an couldn’t get any one to get me to upper management. But after trying for days I finally did. I was told the car would be done this Friday after nearly 2 months of being there then they called me on Thursday night, saying the new motor was messed up an they would need to tear it apart to find out the problem with the new motor. Also I was told multiple times to come up an we would try to find a different vehicle for me except they only wanted me to buy brand new and wouldn’t even try to make things right with me I don’t know what kinda show they are running up there but I wouldn’t want to be apart of it! Word of advice for anyone if you want a reliable car an good service when you need it done DONT go to Jim Norton Chevy! More

Perfect Service My car got a nail in the tire and Russell got it right in. They pulled the nail and plugged the tire in about 30 minutes. They didn’t even take the My car got a nail in the tire and Russell got it right in. They pulled the nail and plugged the tire in about 30 minutes. They didn’t even take the wheel off the car. Absolutely zero damage by the techs to wheel or anything on the car at all. They really treated my car like it was their own. I know a nail in a tire is very simple, but by their quick service and great care for my car, they have earned my future business. Thanks guys! More

Sevice Visit Courteous, competent .personnel throughout dealership. Our issues with the vehicle were satisfactorily resolved, plus some factory issues we were not Courteous, competent .personnel throughout dealership. Our issues with the vehicle were satisfactorily resolved, plus some factory issues we were not aware of were addressed. Overall, a very good experience. More

Wonderful experience this was my first time to use Jim Norton Chevy dealership for maintenance on my car. I was so pleased. The service was excellent The Waiting faciliti this was my first time to use Jim Norton Chevy dealership for maintenance on my car. I was so pleased. The service was excellent The Waiting facilities fabulous, and they even wash my car. Thank you More

Service Every one is nice and they always give us the best service! We have purchased several vehicles here and I don't see us going anywhere else. Every one is nice and they always give us the best service! We have purchased several vehicles here and I don't see us going anywhere else. More

Routine service As always the service was done quickly and efficiently The staff is top notch Always a pleasure They are very friendly and out going And ready As always the service was done quickly and efficiently The staff is top notch Always a pleasure They are very friendly and out going And ready to help in every way More

Oil change Great job other than spilling oil on engine. Always there to take care of me when I arrive. Explains what needs to be done for warranty. Did not men Great job other than spilling oil on engine. Always there to take care of me when I arrive. Explains what needs to be done for warranty. Did not mention 15,000 mile carbon engine clean at previous oil change so will wait til 30,000 since I am at 20,000 and it will not change warranty per phone call with service dept. Will get in soon for cabin air filter and free tank of gas. More

Dont go Here !!!!!!!!!!!!! I am so frustrated I took my car in for service and 250.00 later got it back in the same condition. It was like nothing was even done! I call my servi I am so frustrated I took my car in for service and 250.00 later got it back in the same condition. It was like nothing was even done! I call my service tech he says o you have to fill the tank drive it a bit. Two days later the car is still revving and surging. I place a call to the service manager and he is out of the office and no one else is available!!!! I call and get my service tech and instead of showing empathy and trying to resolve the issue I feel like I am bother him wanting MY CAR FIXED like one would expect when taking their car in for service. I would not recommend doing business with them!!! More