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Jim Norton Chevrolet
Broken Arrow, OK
724 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs.
We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful.
Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 724 reviews
August 12, 2017
Key Fob When you need parts please go to another area Dealer. I sent my car to Jim Norton under the so called," Extended Warranty" where the vehicle sat for When you need parts please go to another area Dealer. I sent my car to Jim Norton under the so called," Extended Warranty" where the vehicle sat for three weeks without ever being looked at. Then when I asked why all I got in reply was that "We need to verify that your warranty will cover the repairs." Now I am not stupid so when I purchased that warranty at $1978.00 for one year I am certain that Bumper to Bumper does not mean LIMITED. In addition they broke off a part of my mirror and never told me nor did they offer to fix it. Then they broke my Key Fob and never offered to replace it either. I purchased a brand new one from them however and to show their willingness to help me program it they charged me $69,00 plus the $121.00 for the new gadget. Yep I will never service my vehicle there again. I now go to Buick on Memorial which I had used over the past 8 years. They are great with service, great to customers, and I have always been told up front if things were going to cost me. They also fix FREE anything THEY BREAK. More
by Keyfob
Employees Worked With
August 11, 2017
Very Pleased. This was my first time buying a car. This was an amazing experience that I will never forget. Shelly, the person that helped us, was very resourceful This was my first time buying a car. This was an amazing experience that I will never forget. Shelly, the person that helped us, was very resourceful and helpful. More
by Hayden
Employees Worked With
Shelley Clawson
August 10, 2017
Upgrading Our experience was amazing. They worked with us to get us the car we wanted for the price range we needed. Very courteous and friendly. No hide agenda Our experience was amazing. They worked with us to get us the car we wanted for the price range we needed. Very courteous and friendly. No hide agendas or unexplained fees. We were in and out in about 3 hours. Very clean and open facility with a great staff. Jorge and Mike were amazing in listening to our needs. More
by Jodi Ebnit
August 09, 2017
Used Car Purchase I gave Jim Norton Chevy a pretty good rating because of the customer service I received while purchasing my latest vehicle. While I was there, Shelley I gave Jim Norton Chevy a pretty good rating because of the customer service I received while purchasing my latest vehicle. While I was there, Shelley (internet sales) showed me a variety of options that suited my needs and worked with me on getting a comfortable price. More
by CarGuy84
Employees Worked With
Shelley Clawson
August 07, 2017
Awesome experience! I had an amazing experience buying this car. Marte went above and beyond in helping me have a smooth transaction. My son now has a nice first car. I had an amazing experience buying this car. Marte went above and beyond in helping me have a smooth transaction. My son now has a nice first car. More
by Laina
Employees Worked With
August 05, 2017
Very pleasant, stress free experience Very relaxed, stress free environment with friendly people. Did not feel any pressure from sales and or financial department. Pricing of vehicles c Very relaxed, stress free environment with friendly people. Did not feel any pressure from sales and or financial department. Pricing of vehicles considered was fair. More
by Brett Lindsey
Employees Worked With
Michael Mosley , Courtney Clark
August 04, 2017
An excellent truck buying experience This experience was the most positive I've had in purchasing a vehicle. Jorge was very friendly and easy to work with. Charles was also very friendly This experience was the most positive I've had in purchasing a vehicle. Jorge was very friendly and easy to work with. Charles was also very friendly and made the paperwork process quick and painless. More
by drfine
August 03, 2017
Awesome experience at Jim Norton Matthias Sturgell was by far the best salesman I’ve ever dealt with. He was patient and kind and answered every question I had. He was helpful and mad Matthias Sturgell was by far the best salesman I’ve ever dealt with. He was patient and kind and answered every question I had. He was helpful and made the experience worth while. He searched for the exact car I wanted and went and got it and made sure I had an awesome experience at the dealership. I was very pleased with the day. More
by Tyler Cline
Employees Worked With
Matthias Sturgell
August 03, 2017
Great Deal! I had a great experience with Shelley. She took the extra time to make sure that my car buying experience was worth while. She made sure that everythi I had a great experience with Shelley. She took the extra time to make sure that my car buying experience was worth while. She made sure that everything was taken care of when transitioning from my old car to the new one. More
by Cmyers201
Employees Worked With
Shelley Clawson
August 02, 2017
Excellent service I purchased a much newer car and there were many items that I had not previously used. Everything was explained to me at my pace. I purchased a much newer car and there were many items that I had not previously used. Everything was explained to me at my pace. More
by Mrmazak2001
Employees Worked With
