Jim Johnson Nissan

I was greeted like the service dept didn't know why I was there. When I told him the service clerk said your truck is out of warranty. I told him that the powertain was still covered. Only 43,000 miles. He w there. When I told him the service clerk said your truck is out of warranty. I told him that the powertain was still covered. Only 43,000 miles. He went into a long drawn out speech about why I will be paying extra before the truck was even in the garage. Like he already knew! Bought xterra from Jim Johnson in Oct 2010, 6 months later I took it in for wheel bearing repair,covered under powertrain warranty.Was rudely told I somehow put water in the differental.They said that voided the warranty.They told me to use my insurance. They said that's what people usually do. (how often do they do this?)$3000.00 in repairs. No Help!!! ARE YOU KIDDING ME??? I Only drive the xterra in city...no country roads...only put 10,000 miles on in 6 months. Had words with service manager...When I had enough of his abuse...(He at one point even said, "how do I put this without being BLUNT")..he wouldn't take my truck down when I told him to, so I could leave. I walked onto the parking lot away from the garage...he was still yelling at me and wouldn't take my truck down...I told him, now you're just being "petty". They have a big problem with the customer checking on their own vehicle to make sure everything is on the "up and up"!!!I didn't even see them take the wheels off the vehicle. They determined it would be $3000.00 in less that 3 minutes. After I sat there for 2 hours in the hot sun...How do you tell that without taking anything off the vehicle???? DO NOT GO TO JIM JOHNSON SERVICE DEPT. SERVICE MANAGER IS VERY RUDE AND NOT ONE BIT HELPFUL, TRULY A JERK THAT'S ON A POWER TRIP!!! SEVERAL SALESPEOPLE SAID THEY COULDN'T WORK WITH HIM EITHER...WHAT'S THAT SAY ABOUT THE DEALERSHIP??? Could tell the sales dept was embarassed by that jerk of a service mgr!!! More

I was out of town in Bowling Green Kentucky. My Xttera broke down. Had it Towed to Jim Johnson NISSAN. BIG MISTAKE. Service dept told me that it was late and they would start to look at it in the morn broke down. Had it Towed to Jim Johnson NISSAN. BIG MISTAKE. Service dept told me that it was late and they would start to look at it in the morning. So I waited and about noon I called hopely for some good news. IMAGINE my surpize when I was told it would be 7 or 8 DAYS before they would be able to to even open the hood to look at it. I couldn't wait 7 days because they can't or won't hire enough techs. Paid a huge tow bill to have it towed to Madison TN. Since JIM JOHNSON is the only Nissan Dealer in town. Make sure your Nissan is in tip top shape before driving through Bowling Green KY. You will be sorry. REALLT REALLY POOR ATTITUDES More