Jim Glover Dodge Chrysler Jeep Ram Fiat

Ann asked me to fill out review and followed up with my questions on Warranty that Corp. sent emails about not having coverage . Spray on bed liner was done and very pleased. questions on Warranty that Corp. sent emails about not having coverage . Spray on bed liner was done and very pleased. More

Tony was very helpful and wonderful to work with. He got us in our very first brand new car. Definitely will be returning customers. He got us in our very first brand new car. Definitely will be returning customers. More

Large, well stocked and efficient. Everyone was both chill and professional. The perfect combination for a great shopping experience. Everyone was both chill and professional. The perfect combination for a great shopping experience. More

Absolutely pleased so in love with my car and and they were amazing help and didn’t give up on me I will continue to go threw them were amazing help and didn’t give up on me I will continue to go threw them More

Quality experience, all my needs and questions were addressed. MJ and Cole made sure our requests were heard and provided for. I will use this dealership again due to these individuals. addressed. MJ and Cole made sure our requests were heard and provided for. I will use this dealership again due to these individuals. More

Brooklyn my service advisor is the best! Always a smile and awesome attitude. She is very attentive, knowledgeable and helpful with every aspect of your visit.they are always busy but Brook Always a smile and awesome attitude. She is very attentive, knowledgeable and helpful with every aspect of your visit.they are always busy but Brooklyn makes you feel like your her only customer. More

Jim Glover Dodge, especially Matt, did a phenomenal job! We are both extremely grateful and very excited. We are both extremely grateful and very excited. More

Craig worked me in as a walking snd hot it done in a timely manner. Great service crew and department. timely manner. Great service crew and department. More

My vehicle was purchased in 2016 at Jim Glover on the River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I r River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I received an alert that an oil change was due while en route to Louisiana. I contacted Jim Glover and was advised that service must be performed exclusively at Jim Glover to maintain warranty eligibility and was asked to bring the vehicle in upon return. I did as asked and was told the warranty was still effective, also with the service receipt indicating a charge for the EFL program My commitment to servicing my vehicle exclusively at Jim Glover is further documented through subsequent appointments. Moving forward, on 08/05/2022 I was in need of what I felt was an air conditioning/heating check, but Jim Glover had no timely availabilities for service, thus the service was completed elsewhere, at which time the water pump was replaced and the oil/filter was replaced. I spoke with personnel at Jim Glover and relayed the details of that service. On 11/04/2022 I received my scheduled service with Jim Glover, again indicating the EFL program charge. Subsequent services, all within program parameters were completed, again all with the EFL charge, moving forward to my most recent service receipt dated 11/22/2024 again indicating the warranty still active, with the additional charge for Engines for Life – BG – MOA on the receipt. On 01/13/2025 I reported an issue with my vehicle, including a "check engine" light and an unusual noise under the hood. I was instructed to come in immediately, which I did, and after the mechanics checked my vehicle, I was informed that diagnostics showed no identifiable issues, and the "check engine" light was reset. I specifically inquired about the oil and fluid levels, to which I was reassured that all levels were normal. I was NOT advised to leave the vehicle for further inspection but was told if it happened again, to bring it back. The following morning,, about 5 miles later, smoke appeared from under the hood. I immediately stopped the vehicle and contacted the service department. Per their recommendation, I arranged for the vehicle to be towed to Jim Glover for diagnosis. After three weeks without access to a loaner vehicle, I was informed that the #6 rod had broken, causing a hole in the engine block, which resulted in the oil leak and subsequent smoke. A claim was placed by Jim Glover to BG Engines for Life, and was denied. I was informed that Jim Glover does not control BG’s claim decisions. However, I would assume Jim Glover does support the program since they so actively encourage this at the time of vehicle purchases. Jim Glover did tell me that they convinced EFL to "contribute" $2000 for repair that could only be done at Jim Glover, and Jim Glover offered an employee discount to their estimate, leaving me with $5,894.93, a result I find unacceptable due to the history and documentation listed above. I was led to believe my warranty was active throughout all of those years, and asked Jim Glover for a complete resolution, however they would not budge. I eventually took my vehicle elsewhere and paid out of pocket. I spent over $1200 in rental car fees while awaiting responses/horrible communication, tow charges, and eventually paid $3823.39 for a refurbished engine. I have asked only for reimbursement of that repair, given the fact that I continued to pay for that warranty service and the fact that my engine blew mere hours after I was told no issue was found upon inspection. More

Tony did a great job during the search for my truck. He went above and beyond what was expected and I would recommend him completely! He went above and beyond what was expected and I would recommend him completely! More