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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,549 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,549 reviews

April 10, 2024

The service department here is fantastic. Very efficient and thorough. They keep you well informed of what's being done to your vehicle and remain courteous in the process. More

by freeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you've had a fantastic experience with our service department, finding them to be efficient, thorough, and communicative about the work being done on your vehicle. Ensuring our customers feel informed and respected throughout the service process is a priority for us, and we're thrilled to know our team has delivered on this. Thank you for sharing your positive feedback, and we look forward to continuing to provide you with courteous and comprehensive service in the future.

April 10, 2024

The best of all the services I have received lately at a dealer I want to do another oil change just to visit it I even talked to my daughter to take her Corolla to this Toyota More

by leo3men2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

It's truly heartening to hear that your experience with our service was the best you've received lately at a dealership, to the point where you're looking forward to your next visit! We're thrilled that you're considering bringing in your daughter's Corolla as well. Ensuring our customers leave with such a positive impression is what we strive for. Thank you for sharing your experience and for thinking of us for your and your daughter's vehicle needs. We look forward to welcoming you back and providing the same high-quality service during your next oil change and beyond.

April 10, 2024

Quick attentive service, and is very reliable. I will continue to be a regular customer. More

by GAUTAM.SHIVANI
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive with us! Knowing that you plan to continue being a regular customer is the highest compliment we could receive. We look forward to serving you again and maintaining the high level of service that keeps you coming back. Thank you for your trust and loyalty, and we'll see you on your next visit!

April 10, 2024

Oscar Johnson was very helpful and costumer service was excellent, Toyota needs more people like Oscar More

by Rmorjaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your excellent customer service experience with Oscar and how helpful he was. We're proud to have team members like Oscar who truly represent the high standards of service we aim to provide to every customer. Your kind words and recognition are greatly appreciated, and we agree that having more people like him is essential for maintaining the quality of service our customers deserve. Thank you for sharing your positive feedback, and we look forward to continuing to serve you with the same level of excellence in the future.

April 10, 2024

Great customer service. I do not have the same problem with my car after my issue was fixed. More

by Bransharp
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
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Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your car issue was resolved effectively and that you experienced great customer service with us. Ensuring your vehicle is running smoothly and you're satisfied with our service is our top priority. Thank you for sharing your positive feedback, and we're here to assist with any future needs or questions you might have. We look forward to continuing to provide you with the same high level of service in the future.

April 10, 2024

Hudson was the most helpful during the whole process! He answered all my questions and was very patient with me, as I’m a first time buyer I had many questions for him! He was so so kind and I couldn’t r More

by Annie Rainwater
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear about your positive experience with Hudson, especially as a first-time buyer. Having a helpful, patient, and kind representative like him can truly make a difference, ensuring that all your questions are answered and that you feel comfortable throughout the process. His knowledge and cheerful assistance are exactly what we aim to provide to every customer. Thank you for sharing your recommendation and for highlighting the excellent service you received. We're thrilled Hudson could make your first car-buying experience so memorable, and we look forward to continuing to provide you with outstanding service in the future!

April 10, 2024

I always receive excellent customer service I would recommend them to family and friend's More

by Socksyroxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you consistently receive excellent customer service with us, and we're honored by your willingness to recommend us to your family and friends. Providing a level of service that inspires such confidence is exactly what we strive for. Thank you for your trust and support. We look forward to continuing to serve you and anyone you refer to us with the same high standards of care and excellence.

April 10, 2024

We were nervous walking in to another dealership after not good customer service elsewhere. We were INSTANTLY welcomed! We already had an appointment to see a vehicle. Pulled it up, test drove, LOVED it, More

by Galloways
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Younger lady at front desk, David Ray
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Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're so glad to hear that we could provide a welcoming and positive experience for you, especially after your previous encounters elsewhere. It's wonderful that Neil was able to help you get your dream 4Runner, ensuring the process was smooth and informative. Making the journey from Marietta to McDonough worthwhile is what we strive for, and we're thrilled we could make that happen for you. Thank you for choosing us and for sharing your experience, we greatly appreciate your review. We look forward to welcoming you back for any future needs and hope you enjoy every adventure in your new 4Runner!

April 09, 2024

The service department is a well-oiled machine. The staff are friendly and professional. Ray and Ashley are outstanding. More

by GEOFFREYHOLMES
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're proud to have team members who stand out for their service and dedication. Thank you for sharing your positive experience. We'll be sure to pass along your compliments to Raymond, Ashley, and the rest of the service team. We look forward to continuing to provide you with outstanding service in the future.

April 09, 2024

Top notch service. Professional in every way. Never leave without fully understanding the work needed and completed. Oscar Johnson is a “prize”! More

by jhudson1405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive feedback. It's fantastic to hear that you've experienced top-notch service with us! We're proud to have team members like Oscar, and we look forward to continuing to offer you the same high-quality service in the future. All the best!

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