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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,549 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,549 reviews

April 17, 2024

mi experiencia fue poca pero la atencion y el amavilidad de las personas en el dealer muy buena More

by Bambinokylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear that despite your brief experience, you found the attention and kindness of our staff at the dealership to be very good. Thank you for sharing your positive feedback, and we look forward to serving you again in the future.

April 17, 2024

Out of towner appreciation for Levons hospitality! Thank you for helping me with difficult travels. More

by Smhigh5
Recommend Dealer
Yes
Employees Worked With
Levon
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're so glad to hear that our staff provided you with exceptional hospitality during your travels, especially being from out of town. It's important to us that all our guests feel supported and well-cared for, no matter where they're from. Thank you for sharing your appreciation, and we hope the rest of your travels go smoothly. If you need further assistance while you're in the area, don't hesitate to reach out. Safe travels!

April 17, 2024

Great service. Under budget and on time. People were friendly and very helpful. Will use them again More

by Gemini63t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not remember the girls name but very helpful
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you experienced great service that was both under budget and on time, along with friendly and helpful interactions with our team. Your satisfaction is our priority, and we're glad we met your expectations. Thank you for planning to use our services again. We look forward to continuing to provide you with excellent service in the future!

April 17, 2024

Exceptional customer service. Everyone goes over and beyond to make sure you are taken care of. More

by kjworgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for the positive feedback, and we hope that you have a great day!

April 17, 2024

As always, Mr. Raymond goes above and beyond. Got us in and out quickly. Thank you so much. More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Sebra made my car ready to go. Her skills go above and beyond.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Sara! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 17, 2024

Everyone is very nice and they get you in and out fast. I will be back More

by jeaton2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

Jeaton2000, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope you have a great day, come back and see us!

April 17, 2024

Lots of help with a myriad of questions that I asked over hours. Felt like a valued customer. Good people! More

by itstimetoride403
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you. All the best!

April 16, 2024

I like that you can see the work being done on your car. Also you get about the they say it would take. More

by rsgill56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that you appreciate the visibility of the work being done on your car and that the service times are as communicated. Providing transparency and reliability in our service process is crucial to us, and we're glad that these aspects contributed positively to your experience. Thank you for sharing your feedback, and we look forward to continuing to provide you with trustworthy and clear service during your future visits.

April 16, 2024

Feel like I was lied to about using $39. 95.was told only applied to vehicles that use only 4 quarts. Coupon says it’s good for 6 cylinder engines. This is strike 2 on your dealership. I’m ab More

by MECHTRICIAN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about your experience with the coupon and the confusion it caused. We aim for transparency in all our communications, and it's concerning that you feel misled. We take your feedback seriously and would like to address this issue to ensure it doesn't happen again. Please consider reaching out to us at (770) 746-9374 to discuss how we can make this right for you. We value your business and would appreciate the opportunity to resolve any misunderstandings and restore your confidence in our dealership. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.

April 16, 2024

Everyone here was super helpful and professional. They weren’t pushy or misleading. By far the easiest and most pleasant car buying experience I’ve ever had! And a major thank you to Mr. Brian Ogoo f More

by Briansmith100312
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that your car-buying experience was the easiest and most pleasant you've ever had, and that everyone involved was helpful, professional, and not pushy. It's wonderful to know that your wife got her dream car and that you're already planning your next purchase with us. Thank you for the high recommendation and for your enthusiastic feedback. We look forward to welcoming you back when it's time to find your new car. Enjoy every mile in your new car, and see you again soon!

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