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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,549 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,549 reviews

April 20, 2024

They have improved a little on getting the customer out, so it didn't take 2 hours past my appointment time. It took just over an hour, needs improvement still on punctuality. More

by davesarrows2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for acknowledging the improvements in our service time, though it sounds like we still have some work to do. We appreciate your feedback as it helps us focus on areas that need more attention to enhance our customer experience. We are committed to improving further and ensuring that our service meets your expectations more consistently. Thank you for your patience, and we look forward to providing you with even more efficient service on your next visit.

April 20, 2024

I’ve bought several cars in my life and I must say that it is always a pleasant feeling whenever I visit Jim Ellis Toyota. Also the car salesman are very knowledgeable about the cars they sell. I think Jim More

by prayer_changes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amari
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your glowing review and for choosing Jim Ellis Toyota for your automotive needs. We're delighted to hear that your visits consistently leave you with a pleasant feeling and that our sales team's knowledge enhances your experience. Your high praise as the best dealership in Georgia is truly appreciated. We strive to maintain these standards and look forward to continuing to provide you with excellent service in the future. Thank you for your loyalty and for sharing your positive experiences!

April 20, 2024

Great communication, answered all of my questions. They fixed the problem. Wish your repair cost weren’t three times the amount of other shops. Also wish a 2021 Highlander with less than 52000 miles . More

by shirleyminter08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback. We're glad to hear that our communication was clear and that we were able to answer all your questions and fix the problem with your vehicle. However, we understand your concerns regarding the repair costs and the specific issues with your 2021 Highlander. We strive to provide valuable service and take your concerns seriously, as they help us evaluate and adjust our service practices to better meet our customers' needs. We apologize for any inconvenience you've experienced and appreciate your honesty, as it drives us to better our service. If there's anything more we can do to assist or address your concerns, please don't hesitate to reach out. Thanks again!

April 20, 2024

Great fast service. They make sure to let you know how long they think it will take and keep you up to date with progress. Highly recommend. More

by NICOLE.KOVZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

April 20, 2024

Cam was great! He listened and gave me a really awesome deal! Customer for life. More

by Jbstout68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're so pleased to hear that Cam listened to your needs and provided you with an awesome deal! It's wonderful to have you as a customer for life, and we look forward to serving you for many years to come. Thank you for sharing your positive experience, and enjoy your new purchase!

April 20, 2024

Helpful service advisor. I was in and out in a timely manner. The young lady servicing the coffee counter was definitely a positive addition to the service department. More

by bwjtds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us! We love our staff and we are happy to hear they were helpful. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

April 20, 2024

3rd vehicle purchased from this location - never a bad experience, but this was definitely my favorite buying experience! Big thanks to Dani Sao, Kelvin Walker, & Michael Green for making it a fun and fee More

by Kristin Reilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that your third vehicle purchase from our location was your favorite experience yet, and that Dani, Kelvin, and Michael contributed to making it fun and memorable. Your continued trust and satisfaction are what we strive for, and we're thrilled to know that trust and transparency have kept you coming back. Thank you for sharing such positive feedback, and we look forward to continuing to serve you with the same excellent service in all your future visits. Enjoy your new vehicle and the outstanding service!

April 20, 2024

Dani was very helpful and well informed on the buying process. He helped make sure we got what we wanted in our price range. We enjoyed working with him to purchase our new vehicle. More

by Alissamadonna21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Dani was helpful and knowledgeable throughout your buying process, and that he successfully assisted you in finding a vehicle within your price range. It's great to know that your experience working with him was enjoyable. Thank you for choosing us for your new vehicle purchase, and we look forward to continuing to provide you with excellent service. Enjoy your new vehicle!

April 20, 2024

Amazing! Came in for tires, left with a great deal! Dani was awesome and I highly recommend, definitely makes the car buying process way more enjoyable. More

by Reilly7521
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that you came in for tires and left with a great deal on a car, along with a positive experience! We're thrilled that Dani made the car-buying process enjoyable for you. Thank you for your high recommendation and for sharing your experience. We're proud to have Dani on our team and look forward to continuing to provide you with excellent service. Enjoy your new Toyota!

April 19, 2024

Every one was very kind . I was very satisfied with all transaction done begging to end. More

by greengrading
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you were satisfied with your experience from beginning to end and found everyone to be very kind. Providing a positive and smooth transaction is important to us, and we're glad we could meet your expectations. Thank you for sharing your feedback, and we look forward to serving you again with the same level of kindness and efficiency in the future.

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