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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,547 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,547 reviews

April 22, 2024

Alex and Hudson were very friendly and professional. They were patient with my questions and hesitancy. More

by m.gilbert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that Alex and Hudson provided you with friendly and professional service, and were patient in addressing your questions and concerns. Ensuring that our customers feel comfortable and well-informed is a priority for us. Thank you for sharing your positive experience. We're pleased that Alex and Hudson could assist you so effectively, and we look forward to continuing to provide you with excellent service in the future.

April 21, 2024

Great dealership. Super easy to deal with. Leon was our salesman. I have bought many vehicles of the years. Leon was by far the Best Salesman I have ever dealt with. More

by rcsallesga
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience at our dealership, especially with Leon as your salesman. It's wonderful to know he stood out as the best salesman you've ever dealt with, and we certainly value and appreciate his contribution to our team. Thank you for your kind words and for recognizing Leon's efforts. We look forward to continuing to provide you with excellent service and hope to assist you again in any future vehicle purchases. Enjoy your new vehicle!

April 21, 2024

No issues with dealership. Always pleasant experience; employees very friendly; like coming to this dealership fir vehicle service More

by jbjr73
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lavar, Jimmy
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that your visits to our dealership have consistently been pleasant and that you find our employees friendly and welcoming. We strive to make every experience at our service center a positive one, and your feedback is very encouraging. Thank you for choosing us for your vehicle service needs, and we look forward to continuing to provide you with excellent service on every visit.

April 21, 2024

Oscar was great , so very nice. The service department and the dealership were A Plus More

by lab1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Our service department and dealership do their best to ensure premium quality service for our customers, in all aspects. At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 21, 2024

It has a great ambiance inside the dealership. A very nice place in McDonough Ga! More

by Nikkyh23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed the ambiance of our dealership! Creating a welcoming and pleasant environment is important to us, and we're glad you had a positive experience. Thank you for sharing your thoughts, and we look forward to welcoming you back again soon!

April 21, 2024

I’ve had my car less than a month and it feels as if it’s pulling to the right. I asked about an extended warranty for my car during signing, the guy told me he’d find out and let me know. I’ve lost count of More

by B Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear about the issues you've experienced with your vehicle and the service regarding the extended warranty inquiry. It's concerning to learn that the communication and resolution were not up to the standard we strive to uphold. We take your feedback seriously, and it's clear we need to address these matters promptly. Please reach out to one of our sales managers via email. You can contact Cori Gaither @ corig@jimellis.com or Kelvin Walker @ kelvinw@jimellis.com so we can take immediate steps to investigate and resolve the issues with your car pulling to the right and the confusion over the extended warranty. We want to ensure that your concerns are addressed satisfactorily and that any necessary corrective actions are taken. Thank you for bringing these issues to our attention. We are committed to improving our service and hope to regain your trust

April 20, 2024

Cameron made my buying process easy and painless. He explained my process and kept his word though it all. He was very personable and down to earth. Very much a peoples person. He is excellent at his More

by sjlundy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Cameron and Kevin made your car buying process easy, painless, and well-explained. Their commitment to keeping their word and walking you through every step exemplifies the high standards of customer service we strive to maintain. Thank you for taking the time to share your positive feedback and for giving a big kudos to both gentlemen. We're proud to have them on our team and look forward to continuing to provide you with excellent service in the future. Enjoy your new vehicle!

April 20, 2024

This dealership is terrible. All they do is nickel and dime you. A bunch of thieves More

by GRANVILLETAI197456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do know his name
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear that your experience with our dealership did not meet your expectations and left you feeling this way. We strive to provide transparent and fair service to all our customers, and it's concerning to hear that you've had such a negative impression. We take your feedback seriously and would like to understand more about your specific concerns so we can address them appropriately and improve our practices. If you are open to discussing this further, please contact us directly at (770) 746-9374. We are committed to making things right and ensuring that your concerns are heard and addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our dealership.

April 20, 2024

They have improved a little on getting the customer out, so it didn't take 2 hours past my appointment time. It took just over an hour, needs improvement still on punctuality. More

by davesarrows2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for acknowledging the improvements in our service time, though it sounds like we still have some work to do. We appreciate your feedback as it helps us focus on areas that need more attention to enhance our customer experience. We are committed to improving further and ensuring that our service meets your expectations more consistently. Thank you for your patience, and we look forward to providing you with even more efficient service on your next visit.

April 20, 2024

I’ve bought several cars in my life and I must say that it is always a pleasant feeling whenever I visit Jim Ellis Toyota. Also the car salesman are very knowledgeable about the cars they sell. I think Jim More

by prayer_changes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amari
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your glowing review and for choosing Jim Ellis Toyota for your automotive needs. We're delighted to hear that your visits consistently leave you with a pleasant feeling and that our sales team's knowledge enhances your experience. Your high praise as the best dealership in Georgia is truly appreciated. We strive to maintain these standards and look forward to continuing to provide you with excellent service in the future. Thank you for your loyalty and for sharing your positive experiences!

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