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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,547 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,547 reviews

April 25, 2024

everything went well even though the internet went down, however Keisha was right on time with the payment and taxes. great job by everyone involved. More

by VINCEFRAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us! We're glad to hear that despite the internet outage, Keisha and the team ensured a smooth transaction for you, with prompt handling of payments and taxes. We appreciate your kind words and are delighted that everything went well. If you have any further questions or need assistance in the future, please feel free to reach out. Drive safely!

April 24, 2024

I love the way they treated me, when I go to the dealership, excellent customer service, professionals and very cordial. More

by Samari Martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
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Apr 27, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed the treatment you received at our dealership and appreciated the excellent customer service, professionalism, and cordiality of our staff. Providing a welcoming and professional environment is crucial to us, and we're glad we met your expectations. Thank you for sharing your positive experience, and we look forward to continuing to serve you with the same high level of care on your future visits!

April 24, 2024

He always assists and explains everything to me when I bring my car for service. More

by LORJAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you consistently receive helpful and informative assistance when you bring your car in for service. Ensuring you understand all aspects of the service being performed is crucial for a great customer experience. Thank you for sharing your positive feedback, and we look forward to continuing to serve you with the same high level of care and attention during your future visits.

April 24, 2024

Great courteous service. I waited longer than I expected. I was told it would take two hours to two and a half hours. It took over three hours. More

by Ijones.depd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for acknowledging the courteous service you received, and we apologize for the longer than expected wait time. We strive to provide accurate time estimates and understand that exceeding these can cause inconvenience. Your feedback is important and helps us improve our scheduling accuracy and customer communication. We appreciate your patience and hope to provide a more timely service on your next visit. Thank you for sharing your experience, and we look forward to serving you better in the future.

April 24, 2024

Mr Reid is knowledgeable and professional and he made me laugh he also explained in detail what services was being provided, and what the expectations were More

by PATRICKBROOKS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that Reid provided you with knowledgeable and professional service, and that he made the experience enjoyable by adding some humor! His thorough explanation of the services and setting clear expectations are key elements of excellent customer care. Thank you for sharing your positive experience. We appreciate your feedback and look forward to continuing to serve you with the same high level of professionalism and care in the future.

April 24, 2024

All personnel were friendly and professional. Service was quick. The waiting room was spotless and comfortable. More

by nanakrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that you had a positive experience with the personnel at our dealership, and that you found the service quick and the waiting room spotless and comfortable. We strive to provide a pleasant and efficient service environment for all our customers. Thank you for sharing your feedback, and we look forward to continuing to offer you excellent service in the future.

April 23, 2024

The workers here are amazing, very very helpful with everything and answered all questions I had. I had an amazing experience with Alex. She even came in on her day off to help me get the car as soon as More

by Beeglebryce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your amazing experience with our team and especially with Alex, who went above and beyond by coming in on her day off to assist you. Her dedication is a great example of our commitment to providing exceptional customer service. Thank you for your high recommendation, and we're glad that we could meet all your needs and answer your questions. We look forward to continuing to provide you and anyone you refer to us with excellent service in the future. Enjoy your new car!

April 22, 2024

Service team was awesome. Y’all are the only ones I’ll let work on my Toyota’s More

by scottymac812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that our service team has earned your trust and that you've had such positive experiences with us! Thank you for your loyalty and for choosing us as the only team to work on your Toyota vehicles. We look forward to continuing to provide you with awesome service and maintaining your cars to the highest standards.

April 22, 2024

Entire team is awesome! Customer service is a 10/10 and the team is very knowledgeable More

by Drienna931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you rate our customer service so highly and find our team knowledgeable and awesome! Thank you for sharing your positive experience. We strive to maintain a high standard in both service and expertise, and your feedback is a wonderful affirmation of our efforts. We look forward to continuing to provide you with excellent service in the future!

April 22, 2024

Great, beautiful, fantastic, excelling, successful, excellent. Overall just a great dealership to be around period More

by senchalrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear such enthusiastic praise about your experience with our dealership! Thank you for the glowing words and for recognizing our efforts to provide a great environment. We're committed to maintaining this level of excellence and look forward to your next visit. Thank you for choosing us and for sharing your positive feedback!

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