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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,547 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,547 reviews

April 26, 2024

The customer service support was knowledgeable, and caring; took care of all of my concerns More

by Jennie Conway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, David Ray
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that our customer service team was knowledgeable and caring, and that they effectively addressed all of your concerns. Providing thorough and considerate service is crucial to us, and we're glad to know we met your expectations. Thank you for sharing your positive experience, and we look forward to continuing to serve you with the same high level of support in the future.

April 25, 2024

I’ve been to this location maybe 3 times…the wait time is horrible. I’m glad business is good but it seems there’s not a lot of respect for the customer’s time. The choices that ask if you would recommend th More

by Joannski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duncan
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback with us. We sincerely apologize for the wait times you experienced during your visits. Your time is valuable, and we strive to provide efficient service to all our customers. We'll certainly take your comments into consideration to improve our processes and ensure a better experience for you and others in the future. If there's anything specific we can do to address your concerns or improve your experience, please don't hesitate to reach out to us directly. We appreciate your honesty and hope to have the opportunity to better serve you in the future.

April 25, 2024

Reid is always on point with my work. I've even texted hiim for who is the best salesperson for me trading in to get another Toyota Product. My beat up 14 Camry is the best car I have More

by DGAMBLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that Reid has been consistently providing you with excellent service! We're glad to know that you trust his advice, and we appreciate your loyalty to Jim Ellis Toyota. Both the CR-V and Highlander are excellent choices, and we're confident that whichever vehicle you choose, you'll be satisfied with its quality and performance. If you have any further questions or need assistance with your decision, feel free to reach out to Reid or any member of our team. We're here to help!

April 25, 2024

David Washington is the best. He explained everything wonderfully. He made my experience easy and enjoyable. More

by laniece0730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that David provided you with excellent service and made your experience easy and enjoyable. Clear explanations and exceptional service are our top priorities, and we're glad David could deliver that for you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and hope to see you again soon!

April 25, 2024

service was quick and easy. everyone was super nice and even let me know what i’d be getting done at my next service More

by leslie.leyva17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen?
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your service experience was quick, easy, and pleasant! Providing excellent service is what we aim for, and we're glad to know that our team was able to assist you efficiently and with a friendly attitude. It's great to hear that they also informed you about what to expect at your next service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

April 25, 2024

I've always had excellent service at Jim Ellis Toyota. Not many businesses can compare. More

by KLINEJANE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you've consistently had excellent service with us! Thank you for your continued trust and loyalty. Providing exceptional service is our top priority, and we're glad that we've been able to meet your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future!

April 25, 2024

GREAT CUSTOMER SERVICE GREAT CUSTOMER SERVICE DEPARTMENT GREAT CUSTOMER CARE GREAT CUSTOMER CARE GREAT FRONT LINE WORKERS More

by Bro.Shep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your enthusiastic feedback! We're thrilled to hear that you had a great experience with our customer service department and frontline workers. Providing exceptional customer care is what we strive for, and we're delighted that we could meet your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

April 25, 2024

King did an amazing job with helping me pick a reliable and inexpensive car. He was patient and very informative. More

by alexiab28
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that King provided you with amazing service and helped you find a reliable and inexpensive car. Patient and informative assistance is what we aim for, and we're glad King could deliver that for you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and hope you enjoy your new car!

April 25, 2024

This was my first time having my vehicle serviced by Jim Ellis. Their service was excellent and I would highly recommend them. More

by Pnate57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had an excellent experience with us during your first visit! Thank you for choosing Jim Ellis Toyota for your vehicle service needs, and we truly appreciate your recommendation. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again!

April 25, 2024

Joe Jones was excellent to work with. From my first phone interaction with him he was professional, prompt on followup and had everything ready when we drove down for pickup from Tenness More

by timrichardstn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Louis Jones
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your wonderful experience! We're thrilled to hear that Joe Jones provided you with excellent service from the very beginning, making your car buying experience pleasant and seamless. Your satisfaction is our priority, and we appreciate your recommendation of both Joe and our dealership. If you ever need anything else or have any questions, please don't hesitate to reach out. Safe travels, and we hope to see you again in the future!

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