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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,543 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,543 reviews

April 29, 2024

Friendly environment. All my visits at the dealership have been great. The staff is very friendly and knowledgeable. More

by DIONEBRITT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you consistently enjoy a friendly environment during your visits to our dealership and that our staff has been both friendly and knowledgeable. Creating a welcoming atmosphere and providing well-informed service are priorities for us, and we're glad to know we're meeting your expectations. Thank you for sharing your positive experiences, and we look forward to continuing to provide you with excellent service in the future.

April 29, 2024

Dani was awsome with helping my husband and I with buying our all new 2024 taco! When it comes to product knowledge he is top tier. The customer service is the best I have ever experienced with any dealershi More

by Robersonroofing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your fantastic experience with Dani while purchasing your all-new 2024 Tacoma! His expertise and exceptional customer service truly set him apart, and it's wonderful that he made your car buying process the best you've experienced at any dealership. Thank you for your loyalty to Toyota of McDonough and for choosing us as your go-to dealership. We appreciate your kind words and are delighted that Dani could assist you so effectively. We look forward to continuing to serve you with the same high level of service in the future. Enjoy your new Tacoma!

April 28, 2024

I get my car service at Jim Ellis Toyota Of McDonough . I give them the highest Rating I can give them 10. More

by gwendolyn590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to receive such a high rating from you! Thank you for choosing Jim Ellis Toyota for your car service needs and for sharing your satisfaction. We strive to provide exceptional service and are delighted to know we've met your expectations. We look forward to continuing to serve you with the same level of excellence during your future visits. Thank you for your trust and loyalty!

April 28, 2024

I loved working with Mallory! I loved the experience and I love my car! Everyone on the team made everything easy. I would recommend Mallory and Jim Ellis Toyota to anyone. More

by Sbsc
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

April 28, 2024

We enjoyed working with Dani in sales while buying our new truck, he was great! More

by Kristin Reilly
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed working with Dani while purchasing your new truck! Thank you for sharing your positive experience. It's great to know that Dani provided excellent service. We hope you love your new truck and look forward to continuing to provide you with outstanding service in the future.

April 28, 2024

My overall experience was not pleasant ,from the scheduling process to the service. Hopefully my next encounter would be better. More

by gkjohn2376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shay, Aspen
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We are so sorry to hear that your experience was not pleasant. We strive to provide a smooth and satisfactory experience for all our customers, and it's clear we fell short this time. We appreciate your feedback as it helps us identify areas where we can improve. We are committed to making your next encounter better and hope to restore your confidence in our services. If there's anything specific you'd like us to address or improve, please let us know. Thank you for sharing your experience, and we look forward to the opportunity to serve you better in the future.

April 28, 2024

I love Toyota the team is really welcome and the service was so quick I recommend anyone , if you need the best car don’t hesitate , Toyota is the best More

by slyonel2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience with the welcoming team and quick service at our location! Thank you for your enthusiastic recommendation and for highlighting us as the best choice for anyone in need of a great car. We appreciate your confidence in us and look forward to continuing to provide you with top-notch service. Enjoy your experience!

April 28, 2024

Excellent personality, good humored and very professional. Congratulations to the attendant. I would definitely recommend your services! More

by ricardo.berna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, Ricardo! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

April 28, 2024

I felt that the video that was sent to me with regard to the oil change and inspection was very efficient More

by pamc50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're happy to hear that you were satisfied with the videos sent to you regarding your car in our service department. It is our mission to provide our customers with premium quality service, and we are thrilled to hear we could do just that. Take care and come see us again!

April 27, 2024

Reid was very helpful and efficient, as well as explanatory. He gave updates throughout the process which was very helpful. More

by Penny Krisell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback! We're delighted to hear that Reid provided you with helpful and efficient service, keeping you informed throughout the process. Your satisfaction is our priority, and we're here to assist you whenever you need. Don't hesitate to reach out if you have any further questions or concerns. Drive safely!

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