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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,543 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,543 reviews

May 01, 2024

Alex was phenomenal & made my car buying experience perfect! Lacy was patient with me and answered all questions . I 100% recommend him Ellis Toyota More

by Cullenb88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy rubin
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Alex and Lacy provided you with a perfect car-buying experience at Jim Ellis Toyota! Ensuring satisfaction and answering all questions is what we aim for. Thank you for your recommendation and for choosing us for your automotive needs. If you ever need anything else, don't hesitate to reach out. We're here to help!

May 01, 2024

Service performed asap with timely communication about progress. Appreciate being kept in the loop and being given options re. Services considered needed. More

by CHARLES.CONNELL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your service was performed promptly and that you appreciated the timely communication and options provided by our team at Jim Ellis Toyota. Keeping our customers informed and offering choices is essential to us. Thank you for choosing us for your automotive needs, and if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

May 01, 2024

They really made me feel good, they were excellent,, Thank you guys so much guys More

by M.AKINS172@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had an excellent experience at Jim Ellis Toyota! Making our customers feel good and providing excellent service is what we strive for. Thank you for your kind words and for choosing us for your automotive needs. If you ever need anything else, don't hesitate to reach out. We're here to help!

May 01, 2024

I got there on a Friday before lunch for full service. It was very busy but I was on time for my appt. and I was surprised that I was out in a reasonable time. I got to visit with my sales person, Mr. Leo More

by circlerk79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that your service appointment at Jim Ellis Toyota went smoothly, even during a busy time! Providing efficient service and ensuring timely appointments are priorities for us. It's great to hear that you had the chance to catch up with Leon and share your satisfaction with your Highlander. Thank you for your kind words, and we'll be sure to pass along your appreciation to Ashley in the service department. If you need anything else, please don't hesitate to reach out. We're here to help!

May 01, 2024

Jim Ellis Toyota Dealership is number 1 they really care about their customers. You will be glad you went there !! More

by LINDADWYATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, David Ray
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your glowing review of Jim Ellis Toyota! We truly value our customers and are committed to providing exceptional care and service to everyone who walks through our doors. We're thrilled to hear that you had a positive experience with us, and we appreciate your recommendation. If you ever need anything else, please don't hesitate to reach out. We're here to help!

April 30, 2024

Keisha was my sales associate and was absolutely outstanding!! We had communicated briefly prior to going into the dealership, and she did so much checking and research into the buying parameters I More

by matticus7@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Jefferson
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your outstanding experience with Keisha! Thank you for sharing how thoroughly she prepared for your visit and how knowledgeable and welcoming she was throughout the buying process. Her dedication to excellent customer service is exactly what we strive to provide. We're thrilled that you would choose to buy from her again and appreciate your high praise. We look forward to continuing to serve you with the same level of excellence in the future. Enjoy your new purchase, and thank you for choosing us!

April 30, 2024

Alex J is the best! !! Come see!! If it can be done, she will make it happen. More

by Nelliejward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 30, 2024

Raymond is super professional and takes care of his customers! Always keeps me informed of my car service needs! He is the best!! More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that Raymond has consistently provided you with professional service and keeps you well-informed about your car's service needs. We're proud to have team members like him who truly dedicate themselves to customer care. Thank you for sharing your positive feedback and for recognizing Raymond as the best! We look forward to continuing to offer you excellent service under his care.

April 30, 2024

Jeremaine was extremely professional. I really enjoyed working with him! I will recommend my friends and family More

by Tundra745
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a great experience working with Jeremaine and found him to be extremely professional. It's wonderful that his service made a positive impact, and we appreciate your willingness to recommend him to your friends and family. Thank you for sharing your experience, and we look forward to continuing to provide excellent service to you and your referrals in the future!

April 30, 2024

Katie Kerce’s service was exceptional. She was very knowledgeable, communicative, and showed empathy towards my circumstance. Her professionalism and diligence will be the reason why I ch More

by Iishareese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your exceptional service experience with Katie and how her knowledge, communication, and empathy made a significant impact. It's wonderful that her professionalism and diligence have inspired your loyalty to Jim Ellis for future car service needs. Thank you for sharing your positive feedback. We're proud to have Katie on our team and look forward to continuing to provide you with excellent service in the future.

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