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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,543 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,543 reviews

May 03, 2024

Service was fine, but it’s rude to have a member of the sales team call people trying to get them to trade in their car. Told the woman I was at lunch with a friend and wasn’t interested in talking, and sh More

by rnfinally2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for any inconvenience caused by the sales call during your personal time. At Jim Ellis Toyota, we strive to respect our customers' privacy and understand the importance of personal space. Your feedback is valuable, and we'll address this issue to ensure it doesn't happen again. Thank you for bringing this to our attention, and we appreciate your understanding.

May 03, 2024

Svc advisor Oscar, was awesome as usual. Very informative wirh timely svc and no surprise charges. Thank you sir, very much! More

by Kpe1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with Oscar and our team at Jim Ellis Toyota of McDonough! Providing excellent service and keeping you informed every step of the way are top priorities for us. Thank you for choosing us for your service needs, and for recommending us to other Toyota drivers. We truly appreciate your support! Safe travels!

May 03, 2024

Great price negotiated but easily the most involved post-sale process I’ve encountered. I feel like critical portions of the purchasing process were missed at the time of transaction and I’ve been work More

by Dealer_Rater
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff?
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about the challenges you've encountered post-sale. Ensuring a smooth and comprehensive purchasing process is important to us at Jim Ellis Toyota. Your feedback helps us identify areas for improvement, and we're committed to rectifying any issues you've experienced. Please feel free to reach out to us directly at (770) 746-9374 so we can address your concerns and ensure your complete satisfaction. Thank you for bringing this to our attention.

May 02, 2024

Javar is always is upfront and professional in every encount with me. Thank you for the service. More

by Vdaniels47353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javar
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Lavar consistently provides you with upfront and professional service at Jim Ellis Toyota! Ensuring a positive experience for our customers is our priority, and we're grateful for your feedback. Thank you for choosing us, and we'll be sure to pass along your appreciation to Lavar. We look forward to serving you again in the future!

May 02, 2024

Everyone was nice and willing to assist. My salesman was knowledgeable and patient with my decision. Thank you! More

by cmr9125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that everyone at Jim Ellis Toyota was helpful and accommodating during your visit! Providing knowledgeable and patient service is what we strive for, and we're glad your salesman met your expectations. Thank you for your kind words, and if you ever need anything else, please don't hesitate to reach out. We're here to help!

May 02, 2024

Oscar was great as always. The service at the dealership is outstanding as always. Keep up the great work! More

by rodmurphy40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Oscar provided you with outstanding service once again! Providing exceptional service is our top priority at Jim Ellis Toyota, and we're delighted to know that you consistently have positive experiences with us. Thank you for your kind words and for being a valued customer. We appreciate your support and look forward to serving you again in the future!

May 02, 2024

Wonderful, we totally recommend and a very helpful staff Held me with the problem I’ve been wondering about with my vehicle and it was the right car finally got it fixed. I’m so happy. More

by K.MITCHELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keisha Stubbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arsyndrea Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a wonderful experience at Jim Ellis Toyota and that our helpful staff was able to address the problem with your vehicle. Providing solutions and ensuring customer satisfaction are top priorities for us, and we're delighted that we could help you get your car fixed and put your mind at ease. Thank you for your recommendation, and we look forward to serving you again in the future!

May 02, 2024

Well satisfied with the service that I have received , will recommend to anyone who is interested. More

by PETRIENNEWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you're well satisfied with the service you received at Jim Ellis Toyota! Your recommendation means a lot to us, and we truly appreciate your support. Thank you for choosing us, and we look forward to welcoming anyone you refer to our dealership!

May 02, 2024

Hudson was very professional upon my walking in to test drive several Toyotas and upon my decision to purchase my 2022 Camry SE and I commend him on being a wonderful salesman. He was very polite and very More

by CHRISTYOSBORNC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your exceptional experience with Hudson here at Jim Ellis Toyota! Providing professional, polite, and understanding service is what we aim for, and we're delighted that Hudson exceeded your expectations. Congratulations on your new Camry! We'll be sure to pass along your kind words to Hudson. Thank you for choosing us, and we wish you many enjoyable miles in your new car!

May 02, 2024

Hate coming to the dealership for service but Raymond's personality eased the pain of bring my car. Thanks Raymond. More

by BELL4223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear that coming to the dealership for service isn't your favorite thing, but we're glad to hear that Raymond's personality helped ease the experience for you. Providing a positive and welcoming atmosphere is important to us, and we appreciate your feedback. Thank you for choosing Jim Ellis Toyota for your service needs, and we'll be sure to pass along your kind words to Raymond! Thanks again for your business! Take care!

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