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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,541 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,543 reviews

May 04, 2024

I had amazing service at Toyota of McDonough getting my new car. Above and beyond service from Ms. Lacy and Mr. Dani More

by cassiedibble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

Congratulations on your first car, the lovely Toyota Corolla! We're thrilled to hear that you had an amazing experience with us! Our team is dedicated to providing helpful and supportive service to all our customers, and we're delighted that you're happy with your purchase. Thank you for choosing us for this milestone, and we wish you many wonderful adventures with your new Corolla!

May 03, 2024

The dealership was busy but I only had to wait 5 minutes. I had a good bit of work done in preparation for a cross country trip. Waited for my vehicle and it was done in a reasonauamount of time. More

by mtnhappy1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear that despite the busy dealership, you had a minimal wait time and your service was completed efficiently in preparation for your cross-country trip. Ensuring prompt and quality service is important to us at Jim Ellis Toyota. Thank you for choosing us for your automotive needs, and we wish you a safe and enjoyable journey on your trip!

May 03, 2024

I was please with the service I received from Jim Ellis Toyota the customer service was very professional and speedy More

by CMCFARLANE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you were pleased with the professional and speedy service you received at Jim Ellis Toyota! Providing excellent customer service is our top priority, and we're glad we could meet your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

May 03, 2024

My Service Specialist, Oscar Johnson, was very professional and knowledgeable. We were served within the time expected. More

by Bakeretti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Oscar provided you with professional and knowledgeable service during your visit. Meeting your expectations for timing is important to us, and we're glad we could deliver on that. Thank you for choosing Jim Ellis Toyota!

May 03, 2024

Nice people, friendly and professional. Clean and spacious waiting room with good coffee Thank you More

by brads8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience at Jim Ellis Toyota! Providing a friendly and professional environment, along with amenities like clean and spacious waiting rooms and good coffee, is important to us. Thank you for your kind words, and we appreciate your feedback. If there's anything else we can assist you with, please let us know.

May 03, 2024

Had a great experience purchasing my vehicle at my Jim Ellis Toyota of McDonough. The service was top class and I am happy with the efficient and effective service I received. My Sales Agent was Alex Joh More

by Sashaleewalker1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Rubin
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your great experience with us here at Jim Ellis Toyota of McDonough! Providing efficient and effective service is what we strive for, and we're delighted Alex exceeded your expectations. Thank you for recommending us to your friends and family, and for highlighting Alex's exceptional service. We truly appreciate your support!

May 03, 2024

They are a very friendly crew. They are always trying to please all their customer. More

by lkkflugence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! At Jim Ellis Toyota, creating a friendly and welcoming atmosphere is a top priority. We strive to ensure every customer feels valued and well taken care of. Your feedback motivates us to continue our efforts in providing excellent service to all our customers. We appreciate your support

May 03, 2024

Oscar Johnson, Assistant Service Manager, greeted me upon arrival. Asked my needs and scheduled the setvice wirk. Mr. Johndon kept me informed during the work and advised me of necessary items. From the ca More

by cschamel0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with Oscar and our team at Jim Ellis Toyota! Providing excellent service and keeping you informed every step of the way are top priorities for us. Thank you for choosing us for your service needs, and for recommending us to other Toyota drivers. We truly appreciate your support! Safe travels!

May 03, 2024

Comfortable waiting room, good coffee friendly staff , no new models in the show room, wanted to see a couple new models but couldn't! More

by JCPAM198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear that you found our waiting room comfortable and enjoyed the amenities we offer. However, we apologize for any inconvenience regarding the lack of new models in our showroom during your visit. Your feedback is valuable, and we'll make sure to address this to enhance your experience next time. Thank you for choosing Jim Ellis Toyota, and we look forward to welcoming you back!

May 03, 2024

My service advisor Oscar Johnson and the technicians in the back did a great job servicing my car! More

by Brandon W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with Oscar and our team at Jim Ellis Toyota of McDonough! Providing excellent service and keeping you informed every step of the way are top priorities for us. Thank you for choosing us for your service needs, and for recommending us to other Toyota drivers. We truly appreciate your support! Safe travels!

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