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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,541 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,541 reviews

May 08, 2024

Purchased a used Camry from King Davis. He was patient and kind and will purchase from him again in the future. Car had some minor scratches that were repaired nicely by the service departm More

by mp
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with King and the service department at Jim Ellis Toyota! Providing patient and kind assistance during the purchase process is what we strive for, and we're glad King delivered on that. Thank you for choosing us and for your kind words. If you ever need anything else or decide to purchase another vehicle in the future, don't hesitate to reach out. We're here to help!

May 08, 2024

They were honest, upfront, and thorough while being respectful of our time to make the purchase process as streamlined as possible. More

by JCatrhyno
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with us at Jim Ellis Toyota! Providing honesty, upfront communication, and thorough assistance are core values we uphold to ensure a streamlined and respectful purchase process. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

May 07, 2024

It wasn’t the dealership. It was Keisha that made everything work! Go see her! More

by Oropezadaniel114
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Keisha! Thank you for highlighting her role in making everything work smoothly. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough!

May 07, 2024

I love coming here for an oil change and the mechanics do a great job. However I would like a different team member representative. More

by Jn3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you've had great experiences with our service here at Jim Ellis Toyota! Your satisfaction is important to us, and we're sorry to hear that you prefer a different team member representative. Your feedback is valuable, and we'll do our best to accommodate your request. Please feel free to let us know how we can assist you further. We're here to help!

May 07, 2024

Great customer service. Timely and complete job. Job was complete ahead of expected and I was kept informed of the progress. More

by Newkar2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your great experience with our customer service! Providing timely and complete service is what we aim for, and we're glad to hear that your job was completed ahead of schedule and that you were kept informed of the progress. After all, we always want you to Expect the Best! Thank you for choosing us for your automotive needs, and if you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

The facility is clean and has a large waiting area with ample seating. The staff is professional and the service is quick and efficient. More

by toe1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience with us here at Jim Ellis Toyota! Providing a clean facility, comfortable waiting area, and efficient service is what we aim for. Thank you for your kind words, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

May 07, 2024

Reid was very helpful and passionate about what he does, and the other service managers seemed pretty nice. I'm grateful they fixed my air conditioner. Now I can stay cool this summer. More

by LKSHOCKTARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid and our esteemed service team here at Jim Ellis Toyota! Providing helpful and passionate service is what we strive for, and we're glad they were able to fix your air conditioner so you can stay cool this summer. Thank you for choosing us for your automotive needs, and if you ever need anything else, don't hesitate to reach out. We're here to help!

May 07, 2024

Excellent service department. Great prices and customer service. I will continue to use them to service my car. More

by KarenRJohnson91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent experience with our service department here at Jim Ellis Toyota! Providing great prices and customer service is what we aim for, and we're grateful for your loyalty and trust in us to service your car. Thank you for your kind words, and we look forward to continuing to serve you in the future. If you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

I cannot remember the service rep that put me in touch with Mr. John, but he rocked!!! Mr. John did exactly what he said he would do and gave my issue to Mr. Raymond Persuad and even though my tow (Ant's More

by cayzmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our team at Jim Ellis Toyota, especially with John and Raymond! Providing reliable and efficient service, even in challenging situations, is what we strive for. Thank you for recognizing their efforts, and we're glad we could get you back on the road and to work on time. If you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

Always see friendly faces that strive to help. Fast Service. Did not wait very long at the dealership. More

by AnthonySisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie kerce
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our team! Providing friendly and helpful service is what we aim for, and we're glad to hear that you experienced fast service and minimal wait times during your visit. Thank you for your kind words, and if you ever need anything else, please don't hesitate to reach out. We're here to help!

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