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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,537 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,537 reviews

May 30, 2024

Aspen was great, very courteous and explained everything well. The service was also quick and thorough. More

by Raichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Aspen provided courteous service and clear explanations. It's great to know that your experience was quick and thorough. We appreciate your feedback and look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

Friendly fast service. Kept you up to date on your car and all that was needed. More

by monicacamphughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a friendly and fast service experience with us! Keeping you updated on your car's status is a top priority for us, and we're glad we could provide that for you. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

Why I have 90 minutes for change oil and filter ? Why, if I had one appointment More

by Jgudino057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Steinetz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the inconvenience and understand your frustration. Please reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com with more details so we can work to turn this experience around. Thank you for your feedback and patience.

May 29, 2024

Excellent and attentive customer service where the communication and schedule of services is well explained. More

by MANROSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you received excellent and attentive customer service, with clear communication and thoroughly explained service schedules. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota McDonough!

May 29, 2024

Dealership is very clean and organized. Raymond was very nice and helpful. It was nice to be able to get a coffee while I waited. More

by Rrd1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you found our dealership clean and organized and that Raymond was nice and helpful. We're also happy to know you enjoyed the coffee while you waited. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

Everyone was great and very helpful and informative about the process of what was going on More

by LIVETOHUNT101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley wilunda hound
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that everyone was great, helpful, and informative throughout the process. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

Professional, excellent and outstanding workmanship. Great service advisor and super mechanics. Will continue to bring my Lexus GX460 for service. More

by CHILDER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you found our team to be professional and our workmanship outstanding. We're honored to continue servicing your Lexus. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

Nice clean dealership! Amazing service . Loved the coffee bar ! Customer service was the very best More

by BRITTNEYASHE602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're glad to hear you enjoyed your time with us. It's fantastic to know our customer service made a great impression. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

Hudson was very helpful and informative! He made the purchasing process as easy as possible! More

by brandon.garrison53
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Hudson! We're thrilled to hear that he provided you with excellent service at Jim Ellis Toyota. We're proud to have him as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 29, 2024

I went for an oil change and they were efficient and I didn’t have to wait long. I like the video of what is needed by the mechanic. Great customer service! More

by jenmor17@yahoo.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had an efficient oil change experience and appreciated the video detailing what was needed by the mechanic. Providing great customer service is always our goal. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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