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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,536 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,536 reviews

June 04, 2024

Good service , polite and professional staff. Syn made me feel welcome and maintained a professional demeanor. Syn got all the necessary paperwork in a speedy manner and listened to my requests More

by rhickerson42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arsyndrea Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Jefferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with us here at Jim Ellis Toyota! Providing excellent service and ensuring our customers feel welcome is our priority, and we're glad Syn could assist you effectively. Thank you for your kind words, and we look forward to serving you again in the future!

June 04, 2024

He is the Best customer service guy I have ever worked with. He definitely goes the extra mile to make sure his customers are satisfied. He is a Keeper!! More

by KWANNDAWHATLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Raymond provided you with exceptional service and went the extra mile to ensure your satisfaction. We'll be sure to pass along your kind words to him. Raymond is indeed a valuable member of our team, and we're grateful to have him. We look forward to serving you again soon!

June 04, 2024

I would recommend anyone to come to this dealership and get their car appraised the staff is awesome especially shanyah she's awesome to work with! More

by That Porter Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your recommendation! We're thrilled to hear you had such a positive experience with our team, especially with Shanyah. We look forward to assisting you again in the future!

June 04, 2024

Leon Poole is an exceptional sales person. Answered all my questions and always responded in a timely manner. Excellent customer service! More

by fbjarvis
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that Leon provided you with exceptional customer service and answered all your questions promptly. We'll make sure to share your appreciation with him. We look forward to serving you again in the future!

June 03, 2024

Always the best service. Never have to worry about it being a hassle. She handles business. More

by luisrobertson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We are so glad to hear that you always experience the best service with us here at Jim Ellis Toyota. Thanks for highlighting Victoria, who provided you with such a positive experience! We hope to be of service to you again in the future. Thanks again for your business! Take care!

June 03, 2024

Professional and Great Service. Professional and Great Service. Professional and Great Service. Professional and Great Service. More

by Norman.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! We are so glad to know we made your experience with us a 5-star one! We're looking forward to your next visit with us, come see us again soon.

June 03, 2024

Great service and they found us exactly what we wanted…even when we had to wait More

by jlkonken
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

June 03, 2024

Excellent from the time that I arrived in the receiving area. Hooray for my service attendant and Jim Ellis. The feeling there is good!! More

by ERNESTAHOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. We are glad to hear you had a great experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your time. We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2024

Brand new 2023 Tundra, sill have trim that WON'T stay on this has been ongoing since I bought the truck in Sept. Of 23. Was given a23 to use while Toyta looked at my truck and it has same issue. 5th piece o More

by SAMOHTEYMA1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We’re very sorry to hear about your experience and appreciate your feedback. This is not the level of service we aim to provide. Please reach out to our service manager, Jimmy Hernandez, via email at jimmyh@jimellis.com so we can address your concerns and work to improve your experience with us. Thank you for bringing this to our attention. We want to work to make things right for you.

June 02, 2024

Required inspection was done in a timely manner. Kudos to the ladies in the service department. They are always more attentive and generally friendlier than the guys. More

by jimmyalbertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that your required inspection was completed promptly. We're especially grateful for your kind words about the ladies in our service department. They truly appreciate your recognition of their attentiveness and friendliness. If there's anything else we can assist you with, please let us know. We look forward to serving you again at Jim Ellis Toyota!

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