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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,536 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,536 reviews

June 12, 2024

That service is so good and I love it, I will like to recommend everyone to go that place. More

by JESUS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
2.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
2.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback and recommendation! We're glad to hear that you enjoyed our service. If there are any specific areas where we can improve to earn a higher rating, please let us know. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 12, 2024

Reliable and very professional with good customer service, good working environment and good worker, nice work. More

by laykaylee_leye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you found our service reliable and professional, with a good working environment and excellent customer service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 11, 2024

Great communication and responsiveness. Highly recommended to do business with. Dani did a great job! More

by epl635
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Teague
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our communication and responsiveness. It's wonderful to know that Dani did a great job. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and highly recommend you do business with us again at Jim Ellis Toyota!

June 11, 2024

Jim Ellis toyota is great, great people and customer service. I would recommend anyone to go there More

by abramsalex051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words and recommendation! We're delighted to hear that you had a great experience with our team and customer service at Jim Ellis Toyota. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

June 11, 2024

Reid was very helpful and explained everything he was going over so I would understand. He gave helpful tips and let me know what I would be coming in for and when I needed to. They also finished my vehi More

by anitacannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Reid was helpful and took the time to explain everything clearly, providing useful tips and keeping you informed about your vehicle's needs. It's great to know that your vehicle was finished in a timely manner as well. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 11, 2024

Great service they came through when I need type guys the most. I Will recommend you More

by uniquehatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear that we could assist you when you needed us most. Your recommendation means a lot to us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 11, 2024

I had a pleasant experience here at Jim Ellis Toyota! My sales person Amari Holland did an amazing job with the knowledge of the vehicle! I will recommend her to everyone I know! More

by alvontejackson12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cori Gaither
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant experience at Jim Ellis Toyota and that Amari impressed you with her knowledge of the vehicle. Your recommendation means a lot to us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you and your friends in the future!

June 11, 2024

Ashley and Anthony were AMAZING! I also appreciate how quickly they were able to get me worked in for the diagnosis, and repair was equally fast. Now the SALES department was rather More

by IRISHBLUE2YOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley (service writer), Anthony (service writer in training)
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Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Ashley and Anthony provided you with amazing service and that your diagnosis and repair were completed quickly. We apologize for any disappointment you experienced with the sales department and appreciate your honesty. If you need anything else or would like to discuss your sales experience further, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Jun 13, 2024 -

IRISHBLUE2YOU responded

The disappointment came when I, a wheelchair user, could not get any assistance with entering or exiting through the front of the dealership. Even though there were plenty of people standing around and talking, not one person shifted a single step towards the door to assist me. As a wheelchair user I am used to having to sometimes open doors by myself. That wasn’t the issue as much as the lack of consideration. For all they could’ve known, I could have decided that the repairs were too much and have been looking to upgrade my car. Such a small courtesy could’ve gone a long way. Also buttons to open the doors automatically would send a message that ALL customers are valued.

June 09, 2024

Everything went very well thanks to Keisha and Ryan. Keisha made sure the car was clean and filled with gas, That was greatly appreciated. More

by wood.brianbw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Beard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that Keisha and Ryan provided excellent service. Your satisfaction is important to us, and we appreciate your kind words. If you need anything else or have any further comments, please don't hesitate to reach out. Thank you for choosing Jim Ellis Toyota!

June 09, 2024

I have been coming there for years good service been seeing Reid for years for service More

by TALLONE9930253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your continued loyalty over the years! We're delighted to hear that you've consistently received good service and that Reid has been a reliable contact for you. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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