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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,536 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,536 reviews

June 17, 2024

Customer service was excellent. Communication was amazing. I didn’t have to wait a long period of time. Every time I get my car serviced I have a good experience. More

by CANSREW5794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you consistently have excellent customer service experiences with us, highlighted by great communication and prompt service. Your satisfaction is important to us, and we appreciate your continued trust. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

June 17, 2024

Did tell truth about services on my car purchase two cars never do it again my sales lady a big lier More

by iblake237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amairia
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about your negative experience. Your feedback is important to us, and we take these concerns seriously. Please contact our customer service team directly so we can address your situation and work towards a resolution. Your satisfaction is our priority, and we hope to have the opportunity to make things right.

June 17, 2024

Service personnel were friendly and asked a lot of questions to get my repair done correctly. Liked the video that the technician showed me of his work on my vehicle. So far so good, I'll be back for More

by glm1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Todd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that our service personnel were friendly and thorough in addressing your repair needs. It's great to know you appreciated the video we provide for our customers to see the work completed on their vehicle. We look forward to serving you again in the future! If you need any further assistance, please feel free to reach out.

June 16, 2024

Always very punctual the appointment times and has taken care of the Camry since we’ve had it!!!!! Excellent service and work . More

by conkledustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. We are so happy to hear that you enjoyed your recent experience with us. Please don't hesitate to call if you'd like further assistance. We hope to be of service to you again in the future!

June 16, 2024

It is ridiculous that you HAVE to make an appointment for a simple oil change to get there and wait 2 and 1/2 hours. More

by fisherdawn87
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the inconvenience and frustration you experienced with your recent oil change. Your feedback is important to us, and we're committed to improving our service process. If you'd like, please feel free to reach out to our customer service team so we can address your concerns and potentially work towards a better solution for you. Thank you for bringing this to our attention.

June 16, 2024

Really great customer service from Mr Hudson & the whole Jim Ellis team. Had great experience all around! More

by Cigardude82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are so glad to hear that Hudson and our team could provide you with a great experience. We appreciate you feedback and look forward to servicing you again soon!

June 15, 2024

My advisor was Kaitlyn. She did a great job explaining to me the issues with my car and how to go about fixing it. She worked fast given the severity of the issue and had al More

by AriR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience with Katie! We're pleased to hear that she did a great job explaining the issues with your car and quickly arranged for the necessary parts. It's wonderful to know that she provided you with payment options and guided you through the process to fit your expenses. We'll be sure to pass along your kind words to her. If you have any more feedback or need further assistance, please feel free to reach out. We appreciate your business and look forward to serving you again!

June 15, 2024

Amari Holland helped us find a new car that fits for our family! Great service! More

by Mattwhitaker82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! We are so happy to hear that Amari helped you find the right Toyota for you. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again in the future. Come and see us again soon!

June 15, 2024

The customer service was great and very efficient. I love my new Camry. Would definitely refer my family! More

by Camry25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Jefferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you received great and efficient customer service and that you love your new Toyota. Your referral means a lot to us. If you or your family need any further assistance, please don't hesitate to reach out. We look forward to serving you and your loved ones in the future!

June 15, 2024

I am always very satisfied with the service I received. Timeliness and good customer service is always consistent. More

by Dehallbrown32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you are consistently satisfied with our service and that you appreciate our timeliness and good customer service. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future!

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