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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,520 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,520 reviews

October 16, 2024

I’ve had my 4Runner for 2 years. The best year, the service department has gone way down. My wait time is near 2 hours for oil changes and 4 hours for anything else. They “changed” m More

by chrissyroth76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've faced with our service department. This is not the level of service we strive to provide at Jim Ellis Toyota of McDonough, and we understand how important clear communication and efficient service are, especially when it comes to maintaining your vehicle. We would love the opportunity to make things right and address your concerns directly. You can contact our service director, Jimmy Hernandez, at 770-288-3746, and we will ensure a team member follows up with you as soon as possible. Your feedback is important to us, and we're committed to improving your experience moving forward. Thank you for your loyalty over the past two years.

October 15, 2024

Keisha S. was excellent from tge time she contacted me on the phone and made sure i had the best car. Wonderful Service. More

by Deynar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're delighted to hear that Keisha S. provided you with excellent service and helped you find the best vehicle and deal. At Jim Ellis Toyota of McDonough, we're committed to making sure our customers leave satisfied, and it’s great to know Keisha delivered. We appreciate your business and look forward to assisting you again in the future!

October 14, 2024

Worked with Shanya and had a great experience trading in my car highly recommend them More

by ashleyricon23
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your recommendation! We're thrilled to hear that you had a great experience working with Shanya at Jim Ellis Toyota of McDonough and enjoyed trading in your car. If you ever need assistance in the future, don't hesitate to reach out!

October 12, 2024

Dani worked hard to get us the deal we needed and was very friendly. The finance team was very knowledgeable and we were impressed with the professionalism of all staff members. More

by M Hill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Jefferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We’re so glad to hear that Dani worked hard to secure the deal you needed and that you found our finance team knowledgeable and professional. We strive to provide excellent service to all our customers. If you have any further needs or questions, please don’t hesitate to reach out!

October 12, 2024

Anyone looking for a great deal and a great sales person come to Jim Ellis Toyota and ask for Mr peoples More

by yanezjf90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the fantastic recommendation! We're thrilled to hear that you had a great experience with Mr. Peoples. We strive to offer our customers the best deals and service possible. If you or anyone else needs assistance, don’t hesitate to reach out. We look forward to seeing you again!

October 12, 2024

Keisha was the best sales woman I ever had. I honestly wish I could have come to this dealership to purchase my car. My son’s first car ever and first purchase was absolutely amazing!! Attentiv More

by chiana.akins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the fantastic feedback! We’re delighted to hear that Keisha provided the best sales experience for you and made your son’s first car purchase so memorable. It’s wonderful to know that you appreciated her attentiveness and friendly service. If you ever decide to visit us for your next vehicle, we’ll be here to help! Wishing you both the best with the new car!

October 12, 2024

David washi gton was very knowledgeable. He really helped my mom in making her final decision!! Thanks so much More

by Zikeemp18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We’re thrilled to hear that David Washington was able to help your mom make her final decision with his knowledge and support. It’s our pleasure to assist our customers. If you or your mom need anything else, please feel free to reach out!

October 12, 2024

David Washington, Zach was the best! ! Truly it was an honor!! They are very knowledgeable and answers every question that’s needed.. Thanks so much for all you do!! More

by naquitaprice3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the fantastic review! We’re so glad to hear that David Washington and Zach provided you with knowledgeable and thorough assistance. It's our honor to serve you, and we appreciate your kind words. If you have any more questions or need further assistance, feel free to reach out anytime!

October 12, 2024

Keisha was the best. So helpful. Please ask for her for all your car needs. More

by Jordynstrucking2017
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the fantastic review! We're delighted to hear that Keisha provided you with such helpful service. We appreciate your recommendation, and we're always here to assist with all your car needs. If you have any other questions or require further assistance, feel free to reach out anytime!

October 12, 2024

Keisha provided Great Customer Service and help me get my first car i really appreciate all she did More

by Rell1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful review! We're thrilled to hear that Keisha provided you with great customer service and helped you find your first car. It means a lot to us to be a part of such an important milestone. If you need anything else in the future, don’t hesitate to reach out!

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