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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,520 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,520 reviews

November 13, 2024

Service wait time is not acceptable. 3 + hours to get a simple oil change. Appointment system is broken and not dependable. Recommend a total revamp of the service department. More

by ALTON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aspen Evans
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the long wait and the inconvenience you experienced with our appointment system. Your feedback is essential, and we’re committed to making improvements to ensure efficient service in the future. You can directly reach our Service Director, Jimmy Hernandez, at 770-288-3746 to discuss your experience further. Thank you for sharing your thoughts, and we hope to serve you better next time.

November 11, 2024

David Washington gave me an awesome experience while purchasing a car. He worked with me & I was able to get a car at a valuable price that I’m comfortable with. He made my visit very easy & he was grea More

by selina_159
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the wonderful review! We’re so happy to hear David made your car-buying experience easy and comfortable. Enjoy your new car, and thank you for choosing Jim Ellis Toyota of McDonough!

November 11, 2024

This dealership made the process of trading in my car smooth and easy. Hudson Toussaint was very professional, kind, and courteous. Highly recommended him to anyone who needs help purchasing a car More

by kaitlinpace12498
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're glad to hear that Hudson made the process of trading in your car smooth and easy. We appreciate your recommendation and look forward to helping you again in the future. Enjoy your new vehicle!

November 11, 2024

David Washington was a good representative to work with and made my visit worth while, thank you for all your help David! More

by tommy731m.tm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the great feedback! We’re glad David made your visit worthwhile. We appreciate you choosing Jim Ellis Toyota of McDonough!

November 11, 2024

Ive been coming to this Toyota for 3 years now and they have never disappointed. Thank you to Carlos I left with my dream car ! More

by Eduard A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your loyalty over the past three years! We’re thrilled to hear Carlos helped you leave with your dream car. We appreciate you choosing Jim Ellis Toyota of McDonough and look forward to serving you for many more years to come. Enjoy your new ride!

November 10, 2024

Brandon Rollins helped me. This was the easiest and most transparent vehicle purchase I made yet, and everyone was so friendly! More

by harperjenniferc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Rollins
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Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're so glad to hear that Brandon made your vehicle purchase easy and transparent. We strive to make every experience friendly and stress-free, and it's great to know we achieved that for you. Enjoy your new vehicle, and thank you for choosing Jim Ellis Toyota of McDonough!

November 09, 2024

Keisha was absolutely terrific. She was easy to work with and stayed with me from the time l learned about the car right thru financing. She is an exceptional individual and knows h More

by Mizzou
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the kind words! We're thrilled to hear that Keisha made your experience seamless and enjoyable from start to finish. She truly is a standout, and we're glad you had the chance to work with her. Enjoy your new vehicle, and we look forward to assisting you again in the future!

November 09, 2024

Brandon was great to work with, listened to my needs and picked me a great vehicle! Would recommend!!! More

by jerob32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Rollins
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Nov 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the positive feedback! We’re thrilled to hear Brandon helped you find the perfect vehicle. We appreciate your recommendation and look forward to assisting you again in the future!

November 09, 2024

Amari Holland was very sufficient and helped me find the car I was looking at! More

by Whitneyhastings07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're glad to hear Amari provided the assistance you needed to find the perfect car. Enjoy your new ride, and remember that Jim Ellis Toyota of McDonough is here for anything else you need!

November 09, 2024

Amari Holland was super knowledgeable and helped find my Land Cruiser that we were looking for More

by Thastings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the wonderful review! We're thrilled to hear that Amari’s knowledge and dedication helped you find the Land Cruiser you were looking for. Enjoy every adventure in your new vehicle, and remember that Jim Ellis Toyota of McDonough is here whenever you need us!

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