Jim Ellis Kia of Kennesaw - Service Center

Very pleased with the service they kept me informed on what all was going on with my truck I was sent a video of the problem which I thought that was some top notch service. Very pleased with all that was what all was going on with my truck I was sent a video of the problem which I thought that was some top notch service. Very pleased with all that was done, it cost me a pretty penny but it was worth it. Thxs More

To the workers be more careful in the work they do because that represent the image of the company, thanks because that represent the image of the company, thanks More

No one calls you back when you need updates. You have to go in to the dealership to get answers. No one ever calls you back and they don’t know what’s going on like they don’t have notes to let You have to go in to the dealership to get answers. No one ever calls you back and they don’t know what’s going on like they don’t have notes to let you know about your car. More

Robert was great, so helpful and quick! I parked and he came right out, got my car all checked in, got the service started right away and completed within the hour. He was very helpful with I parked and he came right out, got my car all checked in, got the service started right away and completed within the hour. He was very helpful with checkout. Great experience! More

Everyone was amazing and extremely helpful in Madison or amazing and super helpful informing me of the status of my car and keeping me updated on any work that needed to be done Kailee and Kellie In Madison amazing and super helpful informing me of the status of my car and keeping me updated on any work that needed to be done Kailee and Kellie In Madison or amazing and super helpful More

Dropped my car off 5/23. Little to no communication occurred after that. Parts weren’t even ordered until mid July. Little to no communication followed that as well. Fast fo Little to no communication occurred after that. Parts weren’t even ordered until mid July. Little to no communication followed that as well. Fast forward to last week my car was finally ready, but my battery was dead because it had sat motionless for 3+ months. Dealership advised that I was on the hook for that even though it was their fault. Upon receiving my car I discovered that my AC unit is also not working now (it was working prior to leaving at dealership). Dealership is not responding to my requests for a reason as to why this is the case. Car was also disgusting on the outside when typically the dealership washes it prior to delivery. All around terrible experience compounded by extra work that I’m now paying for and the service team making me feel like the jerk. I would not recommend this service department to an enemy of mine. More

No communication. We have owned this brand new car for 5 months. It has been in the shop 4-5 times we are approaching 30 days of this car in the shop. If they ever get We have owned this brand new car for 5 months. It has been in the shop 4-5 times we are approaching 30 days of this car in the shop. If they ever get it repaired I'm selling it and I will not buy another Kia More

First time with this dealer. It was okay, communication could be much better. Just Thankful they were able to correct the issue on my vehicle at the end of the day. It was okay, communication could be much better. Just Thankful they were able to correct the issue on my vehicle at the end of the day. More

Mark does job at telling what service you need if he can save you money on certain services. save you money on certain services. More

I drove my car a day later after being service for the 15,000 mile check out tire pressure light came on. I had 27 pound pressure in the back tires and 29 pressure the front tires also had an oil change t 15,000 mile check out tire pressure light came on. I had 27 pound pressure in the back tires and 29 pressure the front tires also had an oil change tire rotation. This service is unacceptable my eyes, someone didn’t do their job correctly. I had to pull over and find some places to put air in my tires on a long trip. More