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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,098 Reviews
Call Service Center (404) 445-2636

4,098 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 05, 2024

Great service, loved working with Sheldon! We were out in a good amount of time and appreciated the expedited process. More

by kanne88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheldon Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Kanne88! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 05, 2024

The service was professional and smooth. We had prior purchase with Kia of Cobb County before Jim Ellis! More

by raeew50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Morrow
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Raeew50! We appreciate your continued business with us, and we're looking forward to your next visit! Please let us know if there is ever anything else we can do for you! Safe travels!

October 04, 2024

I appreciated their communication with me the most. They had my car fixed quicker than planned. More

by Dnl1094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Dnl1094! Thanks for taking the time to share your rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 04, 2024

This was my first visit to IKEA dealership or any dealership in General. The parking lot was a little confusing however the surface was top-tier. I was assisted by Mr. Robert Billings, who walked me More

by Angel O'Neill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Angel O'Neill! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

October 04, 2024

Jahvon Sims was very professional and helpful. He suggested some work for the car as well. More

by MRSMRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon Sims in service
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Mrsmrm! Thanks for taking the time to share your rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 04, 2024

The dealership is nice it’s clean I have no complaints in that area. That pretty much domes it up. More

by KUYSHONDRABROWN87
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norris Burns
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Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Kuyshondrabrown87, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (404) 445-2636 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

October 03, 2024

Everyone is on their phone. Don’t care to help and never coming back to this dealership. More

by Ellieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Front desk;
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Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Ellieg, thank you for taking the time to leave us this review. It is deeply disappointing for us to hear that your experience fell so far below our standards. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

October 03, 2024

Everything went smoothly, I was in and out quickly and Kris was great, as always. More

by CELLYGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Cellygee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

October 03, 2024

The dealership staff was very friendly and courteous and professional. They completed the recall on my car in a timely manner. More

by TLHARRIRX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Tlharrirx7! Thanks again for your business! Take care!

October 03, 2024

My vehicle required an oil change and tire rotation, and all services were performed within 1.5 hours. The dealership was clean and I was pleased with the customer service. More

by Pjce15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Pjce15, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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