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Jim Ellis Ford Sandy Springs
Atlanta, GA
821 Reviews
Jim Ellis Ford Sandy Springs, acquired in 2021 by the Jim Ellis Automotive Group – an automotive group consisting of 21 dealerships, 17 brands a collision center and a stand-alone service center. offers new and pre-owned Ford vehicles, along with maintenance services and genuine Ford parts. As the group's inaugural dealership in Sandy Springs, the dealership has quickly acquired accolades with the 2025 Reputation.com 800 Club Award, and the 2025 Cars.com Consumer Satisfaction Award. Visit Jim Ellis Ford Sandy Springs at 7555 Roswell Road, Atlanta, GA 30350, or online at JimEllisFordSandySprings.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 821 reviews
April 21, 2023
Absolute worst experience, I have my car at the dealership for over 3 weeks now, with multiple issues with the car, and yet, they can’t figure it out. The GM was a ware of it and supposed to ca dealership for over 3 weeks now, with multiple issues with the car, and yet, they can’t figure it out. The GM was a ware of it and supposed to call me on Monday, but I discovered that he was no longer with the company. No one advised me oh his leave and no one took the issue on at this Delarship More
by CA
Employees Worked With
April 13, 2023
Denis, Kevin, and John were a great team to work with. The best car-buying experience ever. Negotiated price online and flew to Atlanta to pick up the car. No suprises. Everything went smoothly and we lov The best car-buying experience ever. Negotiated price online and flew to Atlanta to pick up the car. No suprises. Everything went smoothly and we love our new car. I highly recommend Jim Ellis Ford to anyone looking for a car. More
by mfred1500
April 06, 2023
Pick up my car for service! Wow fabulous! The staff are always helpful and frequently communicate during the time that your car is in their possession. I’m so glad that I deci Wow fabulous! The staff are always helpful and frequently communicate during the time that your car is in their possession. I’m so glad that I decided to use this Ford Dealership More
by bperry4339
Employees Worked With
Billy Hembree
March 30, 2023
Friendly professional service. Salesman was low pressure an knowledgeable. Service department very thorough. Everyone did what they were supposed to do. Salesman was low pressure an knowledgeable. Service department very thorough. Everyone did what they were supposed to do. More
by rfsatl
Employees Worked With
March 29, 2023
David Attall is an amazing service provider. He is always so calm and considerate and makes the clients feel confident in your service. He is such a great asset to your company. He is always so calm and considerate and makes the clients feel confident in your service. He is such a great asset to your company. More
by Polly
Employees Worked With
March 21, 2023
I brought my Ford Expedition in for 45k mile service. Brad Carter was my Service advisor and he was professional. He was very patient and not pushy. He clearly explained everything. He did offer other se Brad Carter was my Service advisor and he was professional. He was very patient and not pushy. He clearly explained everything. He did offer other services but when I declined, he respected my wishes and move right along. I like that! The courtesy driver was amazing as always. He is very friendly. I’ve been coming to this location for over a year and he is always the same! Both of these guys are true assets to your company. The mechanics always donut right the first time, Thanks to them too! Lastly, I love how my car is always returned to me CLEAN!! They wash the outside and vacuum the inside and even put some air freshener. This dealership gives that old school touch that I grew up with. I drive 38 miles and skip 3 Ford Dealers just to come here. I highly recommend! More
by Lisa M.
Employees Worked With
Brad Carter and the Courtesy Driver - Both 5 star!
March 14, 2023
Quality of staffing must be an issue. This is the second time I took it in for an oil change and barely made it home. In fact I didnt make it home the first time. Apparantlty when chan This is the second time I took it in for an oil change and barely made it home. In fact I didnt make it home the first time. Apparantlty when changing the air filter, dirt got inside and given the sensitivity of these engines, it causes the engine to shut down, like it is out of gas. And now, it is running rough and I need to take it back. More
by bec
Employees Worked With
