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Jim Ellis Ford Sandy Springs
Atlanta, GA
378 Reviews
Jim Ellis Ford Sandy Springs is an automotive dealership that sells new and pre-owned vehicles; and that offers vehicle maintenance services and Ford parts sales. The dealership was acquired in 2021 by the member of the Jim Ellis Automotive family—an automotive group comprising 20 dealerships and 17 brands. It marked the first dealership in the automotive group to be located in the Sandy Springs area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 378 reviews
May 17, 2024
I highly recommend Jim Ellis Ford. Why? “Their customer service is second to none.” “The customer service has been consistently outstanding, exceeding my expectations every time. Why? “Their customer service is second to none.” “The customer service has been consistently outstanding, exceeding my expectations every time.” “I was completely impressed with the professionalism and positive attitude, of both my sales team with Armen and Louis, also my service team starting with Sean and Jyair. In a post Covid world where service is somewhat demenished, NOT HERE! These guys seamed to have doubled down on Customer Service. Just go and experience it for yourself. I would be surprised if they don't deliver. Enuff said... More
by J.McLean
Helpful May 16, 2024
He was so nice and helpful with all of the questions I had! He helped me get the Bronco of my dreams!! I highly recommend going to him!!! had! He helped me get the Bronco of my dreams!! I highly recommend going to him!!! More
by Claudiamitchell2021
Employees Worked With
May 16, 2024
Thom was great! Very friendly and easy to work with. We will definitely check in with Thom the next time we are in the market to buy a car! Very friendly and easy to work with. We will definitely check in with Thom the next time we are in the market to buy a car! More
by swinkbeth
May 15, 2024
Louis knew of the bad experience I had at another dealership. He made sure that I felt appreciated and valued. Very respectful, friendly, knowledgeable and professional with a personal approach would dealership. He made sure that I felt appreciated and valued. Very respectful, friendly, knowledgeable and professional with a personal approach would recommend him to all. More
by deliaharp124
Employees Worked With
May 14, 2024
Louis was great! Made the experience quick and simple. I’ll definitely be back for my next purchase. Great job! Made the experience quick and simple. I’ll definitely be back for my next purchase. Great job! More
by Eulices
Employees Worked With
May 11, 2024
Louis was very responsive in helping me make sure the car was the right one for me before I came into the dealership. His video of the car was a nice introduction to the car and to Louis! Nice Touch!!! was the right one for me before I came into the dealership. His video of the car was a nice introduction to the car and to Louis! Nice Touch!!! More
by MRYorkies
May 11, 2024
Louis was very friendly and made sure we were comfortable and the buying process was as smooth as possible! Highly recommend! and the buying process was as smooth as possible! Highly recommend! More
by manda_chris
Employees Worked With
May 09, 2024
Tom was very helpful and the purchase was easy and quick. Extremely happy with the purchase!! Extremely happy with the purchase!! More
by Johnnyattal
May 09, 2024
Great service and do what they say. Honesty and integrity are important to them. Would buy from them again. Honesty and integrity are important to them. Would buy from them again. More
by cjwoodruff
Employees Worked With
May 07, 2024
Beware and make sure to triple check the vehicle before spending your hard earned money. (***Edit*** I received a call from the Sales Manager to bring the truck in. A step in the right direction. Wil spending your hard earned money. (***Edit*** I received a call from the Sales Manager to bring the truck in. A step in the right direction. Will provide further updates as we progress) I purchased a 2019 F-150 from Jim Ellis Ford in Sandy Springs 4/30/2024, which was a less than desirable experience in itself. ***My Salesman (Hank) and Finance Manager (Leon) were awesome! No issues with either of those gentlemen; hence the 5 stars for both of them.*** The next day (5/1/2024) while driving the truck the service engine light came on. I had only driven about ~60 miles. I took it to have it checked and it was a P0420 code related to the catalytic converters and emissions system. I asked them to clear the code thinking it may have been a fluke. After driving another ~60 miles, the light came back on again with the same trouble code (Friday 5/3/2024). After quite a bit of research, I have learned that this is a known issue by Ford (TSB 22-2260). I have tried to reach the Jim Ellis Dealership several time by phone and email for help with this emissions issue and have been ignored thus far. It's disheartening and frustrating when you place your trust in such a reputable dealership with a large purchase only to realize that the moment you drive it off the lot it won't pass state inspections due to failing emissions components. I'm hoping they'll make it right, but at the moment I'm getting zero feedback from the Jim Ellis team. I'll update this review if things happen to change. More
by Phil
