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Jim Ellis Chevrolet
Atlanta, GA
4,208 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,208 reviews
June 13, 2018
Tahoe Purchase We purchased our Tahoe from Reggie and couldn’t be happier! Everything was super smooth and Reggie had us out in our new car in no time. Thanks Reggie We purchased our Tahoe from Reggie and couldn’t be happier! Everything was super smooth and Reggie had us out in our new car in no time. Thanks Reggie and Jim Ellis! We will be back for the next one. More
by mvsmilton
Verified CustomerEmployees Worked With
June 12, 2018
First time problems My chevy volt site said I needed an oil change and maybe something else. So I made an appointment for an oil change but after arrival, the service le My chevy volt site said I needed an oil change and maybe something else. So I made an appointment for an oil change but after arrival, the service leader said this is a dropoff, and we cannot get to you until tomorrow (12:30 appt). Well, I was planning on waiting so was unhappy, but he mentioned that I also needed a brake fluid flush and replace, I said no, that is for around 90,000 miles per the Volt mx book. Noting that I was not happy about this, he offered me a Lfyt ride home. After getting home, I decided to check the Volt service manual again, and noticed that I was correct about the brakes, but there was a small (3) footnote for coolant and engine systems saying that it was due after 5 years or many more miles. So I called that in, and they did get done by 1pm the next day. Happy with the service, but unhappy with the Chevrolet service notifications which said I only needed an oil change and maybe something else. That is ridiculous, they are aware of my car's age and service history, why not tell us? And I should think the dealer that I bought the car from, and have had our car serviced, would know too? Appreciated the service manager applying a 10% military discount for veterans, which I discovered on an old coupon, eased the pain. However, Ellis messages should mention the difference between an appointment and just a dropoff appt, I did not see such in my message. But love my Volt, thank-you to Eric and his service team. More
by F22EV
Employees Worked With
Robert Sigman
June 11, 2018
Awesome! Vladimir was great! I showed up about an hour early and he jumped right on it. I had an issue with a key fob, even though it was a quick lane serv Vladimir was great! I showed up about an hour early and he jumped right on it. I had an issue with a key fob, even though it was a quick lane service, he worked on at least gettign the issue troubleshot. A little over an hour later, he came to get me with a new key fob programmed and ready to go! Thanks for the outstanding service Vladimir! More
by ifly_balloons
Employees Worked With
June 11, 2018
Jim Ellis Service Intervals I prefer to get my car serviced at the dealer I purchased from, but it’s getting harder and harder at Jim Ellis Chevy Atl. 90 minutes for an oil chang I prefer to get my car serviced at the dealer I purchased from, but it’s getting harder and harder at Jim Ellis Chevy Atl. 90 minutes for an oil change and rotation is 3 times too long. Would make sense if it was busy but I just saw a bunch of employees standing around talking. Not a good look when everyone in the waiting room is restless and complaining, understandably. Also, whats the point of calling me 5 times prior to confirm my appointment if you’re going to act confused and grill me with questions when I show up for my service? Then Reluctantly find my appointment after finally just looking on the computer. Almost as Ive you dont want to work at all. I get its a Friday but that day, I received less then the minimum service. I couldve received cheaper faster service at PepBoys. I will not be buying my next car here if this dealer cannot scale customer service along with its growth/sales. More
by FEDX777
Employees Worked With
Aramis Frazier
June 11, 2018
Always very customer focused. They do get busy. They know what they are doing. Treatment well every time. Got a a rental since I was under warranty. First time I had to have warran They do get busy. They know what they are doing. Treatment well every time. Got a a rental since I was under warranty. First time I had to have warranty work done. More
by TOMEALLEN
Employees Worked With
Brandon and a lady from front office that came in. , Aramis Frazier
June 08, 2018
Tire Replacement - James Williams I worked with James Williams at Jim Ellis and he was a breeze to work with. He was communicative, efficient, and very helpful. I will definitely be ba I worked with James Williams at Jim Ellis and he was a breeze to work with. He was communicative, efficient, and very helpful. I will definitely be back to Jim Ellis for future. More
by acooms
Employees Worked With
James Williams
June 08, 2018
Needs better organization. Because you have decided to do some renovations, your customers should not have to feel that pain. Although I had an appointment, I spent 3 HOURS wait Because you have decided to do some renovations, your customers should not have to feel that pain. Although I had an appointment, I spent 3 HOURS waiting. 3 HOURS people! FOR AN OIL CHANGE! This is HUGE! More
by STAPPLE66
Employees Worked With
Other Employees :
Brandon Colon, Robert Sigman, Aramis Frazier, Cortez Heath, Roman Woldemariam
June 07, 2018
Recent purchase The whole team was very thorough amd helpful. Only suggestion is that they dont make cloents waot so long for finance portion. Everything else was gr The whole team was very thorough amd helpful. Only suggestion is that they dont make cloents waot so long for finance portion. Everything else was great. More
by Sclifton117
Employees Worked With
Shawn McClune, Sergio Fragoso, Dominique Lighten
June 07, 2018
Jim Ellis provides service AND the extra-mile. I was concerned about brakes, oil change and detailing; but I actually received a great consultation from Vladimir regarding the 60k mile service for I was concerned about brakes, oil change and detailing; but I actually received a great consultation from Vladimir regarding the 60k mile service for cost savings and proper maintenance. The major systems were transmission, fuel, cooling, along w/oil change, and engine/cabin/air filter changes. My tires were balanced, wipers replaced, and all other components were inspected. My car runs 100% better and is like new again. Safety and peace of mind were delivered. The excellent detail & upholstery cleaning job on my 8-year old Camaro has it looking brand new again (a co-worker even asked if I traded for a new upgrade). I am thankful for the great partnership w/Jim Ellis and the staff that helps me maintain the life of my car--TK, Atlanta GA More
by TeeD
Employees Worked With
June 07, 2018
Thank you so much Aramis and Rosetta !! I appreciate your superb service and knowledge every time I need service on my vehicles. i look forward to working with you again In the future. I appreciate your superb service and knowledge every time I need service on my vehicles. i look forward to working with you again In the future. Thank you Amber More
by AMBER2Q
Employees Worked With
Rosetta in checkout always amazing and very helpful!!!, Aramis Frazier
