Jim Ellis Chevrolet

HVAC repair My vehicle was experiencing issues with hvac systems of not blowing cold or hot air through the vents. I took my vehicle in for this a year ago with My vehicle was experiencing issues with hvac systems of not blowing cold or hot air through the vents. I took my vehicle in for this a year ago with a different service advisor that was not clear in communication or able to walk me through the process of resolution. This was challenging repair and there was tons of back and forth with the service advisor and my extended warranty company. The frustration with my service advisor just made me say forget it and not do the repair. Now, a year later with dreading going another year without AC or Heat in my car. I dropped my vehicle off with Vlad. I was lucky enough to find a capable and competent service advisor to work through this issue. Vlad was able to negotiate to have all my repairs covered with my extended warranty. Vlad was good with explaining steps in the process. My only complaint was the length of how long my vehicle was at the dealership and how this made me incur personal expenses of Uber and rental fees. I wish there wasn’t a 3 day delay until my vehicle was touched for actual repairs. More

Awesome place I recently moved to USA, and was not expecting this to be that easy. Very friendly staff, they will treat you very good, and make sure you have every I recently moved to USA, and was not expecting this to be that easy. Very friendly staff, they will treat you very good, and make sure you have everything you asked for and more. I would def recommend it to anyone here at the office. Cheers More

Greatest car buying experience ever! All I can simply say was that Mankalo Brantley and his team helped me purchase a brand new Chevrolet Cruze and they were more helpful and professional All I can simply say was that Mankalo Brantley and his team helped me purchase a brand new Chevrolet Cruze and they were more helpful and professional than and dealership I've ever been to. My financial situation is not in the greatest shape and I've only been at my present employer for 5 months and my 1993 Cadillac was the only down payment that I had. I will continue to recommend him and his team to everyone I can. Thank you guys very much for everything! More

100% Satisedfid It was late in the afternoon. Due to traffic problems I missed my appointment, but sueann was able shoehorn me in anyway. That saved me from having to It was late in the afternoon. Due to traffic problems I missed my appointment, but sueann was able shoehorn me in anyway. That saved me from having to wait a whole week to get my oil changed, because Saturday is the only free day I have. Thank you Sueann! More

Great Experience The process of getting my car was smooth and quick. I think it took less time then last time which is a plus for me. The process of getting my car was smooth and quick. I think it took less time then last time which is a plus for me. More

Tahoe Hilda was Grea, very nice and it didn't take all day! The dealership have a variety of Tahoe to choose from which stood out from the others. Hilda was Grea, very nice and it didn't take all day! The dealership have a variety of Tahoe to choose from which stood out from the others. More

Reggie Stagmaier I thoroughly enjoyed working with Reggie Stagmaier. He made sure I was taking care of and that my car was taken care of. Jeff Woo made sure tha I thoroughly enjoyed working with Reggie Stagmaier. He made sure I was taking care of and that my car was taken care of. Jeff Woo made sure that my car was taken car of. He assured me that my car was taken care of. More

Great customer service experience Jeovany and Tim were exceptional, both really friendly, really easy to talk to, they both are very efficient at their job, best buying experience, no Jeovany and Tim were exceptional, both really friendly, really easy to talk to, they both are very efficient at their job, best buying experience, no pressure. More

Outstanding cutomer service I recently had a service issue that came up on my pre-owned truck that I purchased from Jim Ellis. When I related the issue to the sales manager, the I recently had a service issue that came up on my pre-owned truck that I purchased from Jim Ellis. When I related the issue to the sales manager, the issue was taken care of quickly and professionally and as a courtesy, I was provided with a loaner vehicle while my truck was in the shop. All of the staff at Jim Ellis were awesome through the entire purchase and service experiences. It is refreshing to see this level of great customer service. Thank you especially to Dave Cauthen and Ben Davis for all your help. More